Some things could better serve if combined like text messaging and text marketing’s. Also clients are barely receiving emails that I pay to send out, it’s making it hard for my small Business to keep... See more
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Love the Square platform for payment processing. Extremely user friendly and intuitive! My beef with Square is their lack of support for the Weebly product. I’ve used Weebly for many years for my webs... See more
My experience so far has been great. No issues whatsoever except sometimes I can’t the tap with cards to work. Sometimes it’s on top of phone sometimes it’s under
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Company details
About Square US
Written by the company
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
Start selling today.
Create your free account in minutes and join the 4M+ businesses globally using Square.
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We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamContact info
United States
- squareup.com/us
4.0
Great
7K reviews
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Don’t love the rates
Don’t love the rates, but it is what it is. I do love the ease of use, and I also love the ability to get loans that are paid back via sales.
27 March 2026
Reply from Square US
Thank you for the review — that’s really helpful feedback and I can pass it along to the right team on our side. We are glad the ease of use and the Square Loans repayment model are working well for you; the whole idea is to keep day-to-day operations simple and make access to capital as painless as possible by tying it to your sales.
What a poor and bad service, they do not even know when a transaction is good or not
A friend of mine bought services from me, a friend of 30 years, she used her card, which I know is hers 1000% and square forced me to refund her because based on their assumption, the card is stolen which is no t true. What a poor service, I tried Stripe and no issues.
27 March 2026
Unprompted review
Reply from Square US
We understand this situation is frustrating, especially when it involves someone you’ve known and trusted for decades. That said, when our systems flag a payment as potentially unauthorized, we’re required to act conservatively and may reverse or block the transaction to protect the cardholder and our network. Those decisions are based on risk signals and our Terms of Service, not assumptions about you or your customer. If you’re open to it, we’re happy to review the account details and the specific payment so we can explain what happened and see whether anything can be adjusted going forward. We are available here: squareup.com/help
The worst website editor I have ever…
The worst website editor I have ever experience. I have worked on nearly ever major website platform and square is by far the worst and it's not even close. Nothing ever works as intended, support has no idea what's going on ever and the whole thing is a mess.
I recently dropped a client on square because of how much I hate their platform. Any business trying to run on square I would recommend staying away.
It can't be said how truly bad their website editor is for small businesses. I spent literally 14 hours the past two days on a very small issue and still, no one has any idea what is going on.
Actually wanted to update this because the support is horrible too. I can't believe how terrible the support is either. Switching POS asap. Ef square.
24 March 2026
Unprompted review
Reply from Square US
Thank you for being this honest with us. We're really sorry for how much time and frustration this has cost you — especially spending 14 hours on an issue and still not getting a clear answer. That’s the opposite of the experience we want creators and developers to have on our platform.
We hear you on both the website editor and support not meeting the bar and will take the feedback directly to our support teams. Your feedback is extremely valuable, even if you’ve already decided to move away from Square. It helps us see exactly where we’re falling down for people who work with multiple platforms and know what “good” looks like.
Some things could better serve if…
Some things could better serve if combined like text messaging and text marketing’s. Also clients are barely receiving emails that I pay to send out, it’s making it hard for my small
Business to keep in touch with clients. But over all things have been great, no glitches , easy to access, and perfect to utilize for my small business.
20 February 2026
Reply from Square US
Thank you so much for the review and feedback. On the email side, I’m sorry to hear your clients are barely receiving the messages you’re paying to send; I know how frustrating that is when you’re trying to stay in touch with customers. A few quick things that can sometimes help:
- Ask a couple of trusted customers if your messages are landing in spam/junk or promotions folders.
- Have them add your sending address to their contacts or mark your emails as “Not spam.”
If you have the time, you're welcome to reach out to our support center so we can look at your account and see if anything is amiss.
And thank you for the suggestion about combining text messaging and text marketing into more of a unified experience. I’ve logged that as product feedback so our teams can consider it as we think about improvements for small businesses like yours going forward.
Charge $1.50 per delivery to facilitate…
Charge $1.50 per delivery to facilitate ordering on your website through them. I switched to them to not have those fees, which are excessive per order. They put that large charge in the fine print. Spent over 3 hours on three separate calls, transferred around twenty times back and forth to the same two departments, and none of them knew what the charge was. It took Grok to figure it out, then they said it was being charged by DoorDash when it was their charge. They expect their customers to understand this charge in the fine print, even though their own reps can't figure it out. Basic theft, and way to high a charge for a service I already pay for plus credit card processing fees they make money on.
23 March 2026
Unprompted review
Reply from Square US
I understand how frustrating this must have been for you, and I genuinely appreciate your patience in working through this with us. I'm truly sorry that you had to navigate between different teams without getting a clear answer — that shouldn't have happened, especially when it comes to something as fundamental as understanding your fees. We recognize that this experience fell short of what we strive to provide.
The $1.50 per-delivery fee you're seeing is a facilitation fee for orders placed through your website using our delivery partner, not a DoorDash fee. I want to acknowledge that this should have been explained clearly from the start, and I'm sorry that even our own representatives weren't able to identify and communicate this consistently. We take full responsibility for that confusion, and we're committed to doing better.
They were good when i was using them…
They were good when i was using them but once i got rid of it the experience was horrible. I discontinued my square account 5 days before someone disputed a charge & i was unaware of this & wasnt able to send pictures of proof i
this was false so i didnt win the dispute. i dont think people should still be able to dispute a charge on a cancelled website..
16 March 2026
Unprompted review
Reply from Square US
We’re sorry to hear about your experience — is is frustrating when a client disputes a charge like this.
Even after an account is closed, customers can still dispute past transactions through their bank, and those disputes are handled through the card networks. We understand how difficult it can be to respond if you’re no longer actively using the account.
We’d like to take a closer look at what happened and see if there’s anything we can clarify or assist with. If you’re open to it, please reach out to our support team: squ.re/contact so we can review your case further.
Needs work
Im not really sure why i was processing 40 to 50k payments and you put a max of 19k for that customer. As he used the same cc for all payments approved all estimates. If there wasn't a limit on what I could process then it would be 5 stars. But for larger amounts I need to go to a different company. Your loan requirements needs work as well. It states I had zero disputes over the last 12 months yet its effecting eligibility. Doesn't quite make sense. Also telling me I have account limits makes it so I cant get a loan. Took 3 so far all paid back before due date and once square out a limit on what I can process the whole app became useless to me.
21 March 2026
Reply from Square US
I hear you — limits and loan eligibility changing when you feel you’ve done everything right is really frustrating, especially when you’re processing larger jobs.A couple of things I can clarify from our side:
- Processing / “max” amounts: Square uses automated risk systems that look at things like your historical processing patterns, average ticket size, card type, chargeback risk for your industry, etc. When a single card or customer suddenly runs much larger amounts than usual, the system can cap or slow those payments even if the cardholder has approved everything. That’s not a judgment on you or the customer — it’s a risk control we’re required to have in place, and front-line support usually can’t just lift it on request.
- Square Loans eligibility: The “no disputes in the last 12 months” message only covers that one factor. Eligibility also depends on the overall risk/health of your account (volume trends, mix of card-present vs card-not-present, refund behavior, limits on the account, etc.). So it’s possible to have no disputes, good repayment history, and still fall outside the current risk criteria the system is using, especially if an account-level limit has been put in place.
If you routinely need to take single payments much larger than 19k, it’s also worth asking Support if your business might qualify for a different setup (e.g., custom pricing / risk review) or whether using alternatives like invoices + bank transfers for very large jobs would avoid running into the same ceiling.
We have used Square for the past…
We have used Square for the past several years for our special events. This year the internet went down for a moment. And all tips could not be entered. It turned out to be a $700 plus loss!!!
.
17 March 2026
Unprompted review
Reply from Square US
That’s a really tough hit to take at an event, and I’m sorry that happened. With Square, tips on card payments have to be captured as part of the original authorization (when the customer taps/inserts and sees the tip screen). If the internet dropped right then and the transaction ran without a tip, we can’t later add or adjust a tip to those same card charges – that would count as changing the authorized amount without the cardholder’s consent, which card-network rules don’t allow. Any tip after the fact has to be a separate new payment. For future events, a few things can help protect that revenue:
- Make sure tip prompts are enabled on every device and set to “Ask for tip” before the customer signs/approves.
- If you use Offline payments, go to POS app → More → Settings → Checkout → Tipping and ensure tips are allowed while offline, so brief outages don’t skip the tip screen.
- Consider adding a service charge/auto-gratuity for special events, so some portion is guaranteed even if tips fail.
If you share the event date, device type, and a couple of example payments, Support can review your account history and confirm exactly how those transactions were processed, but we won’t be able to retroactively add tips to those charges.
Glitches on a weekly basis
Glitches on a weekly basis. Stressing cashiers and owner on a daily basis. Waisting hours on phone with foreign customer service reps. They have no critical thinking and following scripts and prompts. Have to go thru 10 or 15 steps with each rep for the same problem. Today I was on the phone for 45min. Stand wouldn't connect to Wi Fi. Plug and unplug stand, Shut off and turn back on Ipad, Checking for updates, disconnect wifi turn it back on, disconnect ipad from stand and reconnect, in the end he wanted to go for replacement of stand and go thru warranty process. So we unplugged the square router and put it in another outlet and it started to work. What kind of glitch is this. This is a problem square cant fix. I will not use square in my next restaurant and wont recommend it. It comes with too many headaches. If you look my call logs I probably called you guys 60 times since November when we implemented the system. As expensive as TOAST is I may have to go that route which is a expensive alternative. I still have issues with orders on the order page that won't erase that are from last month. No one knows how to get rid of them and honestly I give up. Just tired of calling Customer support they are just guessing to solve problems and hope one solution will fix it.
20 March 2026
Unprompted review
Reply from Square US
That sounds incredibly frustrating, especially after putting so much time into getting the system up and running — I’m sorry you’ve had to deal with this over and over.
On the Stand/Wi-Fi side, what you described (everything suddenly working after moving the Square Router to a different outlet) points to a power or outlet issue with the router, not the Stand itself. The Stand can only report “no network”; it can’t see that the outlet is flaky. To reduce repeats of this, I’d recommend plugging your modem and Square Router into a known-good, unswitched outlet (ideally through a surge protector/UPS), and if the Stand goes offline again, first check whether the router’s lights are on and, if possible, test the outlet with another device before going through all the other steps.
On the old orders that won’t clear - On the POS, go to Orders, tap into one of the stuck tickets, and see if there’s an option to Mark as complete / Archive / Void/Comp; any order left “in progress” will keep showing. From a computer, go to Dashboard → Orders, filter to the date range where you’re seeing stuck orders, select them, and use any available Update status / Mark as completed / Archive option.
If your screens don’t match those options exactly (they can differ between Square for Restaurants versions), the best next step is a Restaurants-specialist review of your setup and network rather than another generic script. When you call or chat next, tell the agent you’re seeing recurring Stand offline issues + stuck Orders screen and ask for an escalation to a Restaurants specialist so they can look at your specific configuration instead of starting over from step one every time.
13 years - wouldn't change if you paid me
I've been using Square for my small business for the last 13 years. The application is great, customer service is great and the new products like savings encourages good spending habits. I would highly recommend using Square for your credit card processing and other business needs.
20 March 2026
Reply from Square US
Thank you so much for your continued support over the past 13 years — that truly means a lot to us. We’re thrilled to hear the app, customer service, and newer features like Savings have been helpful for your business. Your recommendation means a great deal, and we’re grateful to be part of your journey. Thanks for being a Square seller! ❤️
Consistent performance without downtime!
20 March 2026
Reply from Square US
Thank you for your feedback! We’re glad to hear you’ve experienced consistent performance and reliability—that’s exactly what we strive to deliver. We appreciate your support!
All is great
All is great. And Ralph helped me in a quick (I had a problem with my subscriction plan)
Thank you so much
18 March 2026
Unprompted review
Reply from Square US
You're welcome, Andrea. We are glad to hear that you were able to get everything sorted out! :)
SIMON MORSH Boutique HOUSE review
Looking forward to use Square for my Clothing Label: SIMON MORSH Boutique HOUSE. So far, great customer service and support!
20 March 2026
Unprompted review
Beware this company has sent the IRS…
Beware this company has sent the IRS 2022 that I owe 14,086 dollars, and 2023 600 dollars. I never used this company for 20 years. I called them and they said I owe nothing....they refuse to give me statements to give the IRS ...so now I am stuck paying a dept that I don't have.... be careful. I will be reporting this to the better. business bureau.i also ask them for afor a stock broker statement to show IRS I don't owe ..they refuse to send me one.that was requested by the IRS to ask for.
17 March 2026
Unprompted review
Reply from Square US
Thanks for sharing this – We're really sorry you’re going through this and know how stressful an unexpected IRS notice is. Square doesn’t decide what you “owe” in tax, but we are required to file Form 1099-K with the IRS under the SSN/EIN associated with a Square account. If you haven’t used Square, there are usually only two possibilities:
1: The 1099-K isn’t actually from Square (check the payer name and TIN printed on the form/IRS notice)
2: Someone may have opened a Square account using your personal information and processed payments through it.
Because this involves tax forms and identity verification, it has to be handled directly with Support, not in a public channel. Please contact Square Support with a copy/photo of the 1099-K or IRS notice so they can confirm whether there is (or was) an account in your name, and either provide the right documentation or escalate it as a potential identity-theft case.
Square abruptly deactivated our…
Square abruptly deactivated our business account with absolutely no notice, explanation, or prior communication — right before a high-volume weekend.
We have been operating for eight months, invested significant time and resources into building out our website and menu through their platform, and have had zero chargebacks. Zero.
Overnight, we were unable to process payments, which immediately disrupted our operations and impacted our revenue.
The lack of transparency and complete absence of proactive communication is unacceptable for a company handling critical business transactions.
Business owners should be aware of the risk of relying solely on this platform, as accounts can be shut down without warning and with no clear path to immediate resolution.
19 March 2026
Unprompted review
Reply from Square US
We apologize for the frustrating experience. We don't have any additional information we can provide from our end, but our Account Services team should have reached out by email for more context on the reasoning for deactivation as well as a timeframe for your next transfer.
Unfortunately their use of AI makes it…
Unfortunately their use of AI makes it near impossible to solve issues. I am so disappointed.
17 March 2026
Unprompted review
Reply from Square US
We are really sorry to hear about this and would love to know more details about your experience so we can pass the feedback to the correct teams. If you're open to reaching out, you can do so via any of our support channels or update the review so we can learn more details about this. Thanks for the feedback and review.
Nose dive.
The customer service suddenly took a nose dive recently.
I used to be able to call, talk to a human and get my issue resolved right away. we were all polite and straight forward and the techs knew what i was talking about and how to help me.
Now, i am routed through AI who ends up putting me through to a person anyway and then that person however kind, struggles with english and asks me the same question many times before putting me on hold for 15 minutes only to ask the same question again and put me back on hold.
I was wrongfully charged another time. no apology just a "you should see the refund with in this many days".
The whole time i was on hold a voice kept saying there would be a survey at the end. the tech hung up before the survey and i never got an email asking for feedback. I am very kind and professional to people i speak with on the phone but every call since square switched their plans has tested my patience to the limit. Do better.
4 March 2026
Unprompted review
Reply from Square US
We are so sorry to hear about this experience and will certainly pass this information onto our development teams for future consideration. Getting the support you need is certainly a priority of ours and it does not sound like we've met the mark. If you would like to give us another change, feel free to reach out in any of our social media channels or other support channels so we can hear what's going on and try to resolve it for you. Thank you, again, for the feedback.
Never had a problem using square 10/10…
Never had a problem using square 10/10 recommend 🙌🏻
17 March 2026
Reply from Square US
We love to hear this! Thanks for the feedback and your support. :)
Square is straightforward and easy to…
Square is straightforward and easy to work with, support has always been available and responsive. We use it mostly for online purchases and it is SO easy to use.
16 March 2026
Reply from Square US
Thank you so much for the review. We are really happy that we can support you and your business as you grow. :)
They have been great esp with helping…
They have been great esp with helping building my business .
5 March 2026
Reply from Square US
We are so happy that Square has been able to help you build your business. Thank you so much for your review and we look forward to continuing to work with you. :)
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