Some things could better serve if combined like text messaging and text marketing’s. Also clients are barely receiving emails that I pay to send out, it’s making it hard for my small Business to keep... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Square platform for payment processing. Extremely user friendly and intuitive! My beef with Square is their lack of support for the Weebly product. I’ve used Weebly for many years for my webs... See more
My experience so far has been great. No issues whatsoever except sometimes I can’t the tap with cards to work. Sometimes it’s on top of phone sometimes it’s under
Company replied
Company details
About Square US
Written by the company
Solutions that scale with your ambitions.
Accept payments, get fast access to your cash, and open up new revenue streams on the software and hardware platform millions of businesses around the world trust.
Get started Talk with our teamHelping every type of business succeed.
From full-service restaurants to retailers and beauty salons, Square has custom-built solutions to help businesses sell anywhere easily, quickly and seamlessly.
Trusted by business owners like you.
“I don’t need a CRM system. I don’t have to have a marketing system. I don’t have to have a POS system. With Square, I can have it all in one spot.”
— Buzz Cadenhead
Owner, Buzz Wax Malibu, Malibu
“As I grew, Square actually grew with me. It went from the assistant side and grew into a full salon business with me”
— Nikki Ally Rae
Owner, Nikki Ally Rae Salon, Los Angeles
“The moment we went from one location to two, we realized that we needed a tool that was more advanced. I think Square is worth every cent.”
— Mat Pond
Owner, The Epicurean Trader, San Francisco
“The wonderful thing about Square is I can launch a product, wake up in the morning, and I can pull out my phone and get a snapshot of sales for all the stores and what percentage of sales are from the new product. ”
— Matt Longwell
Product Manager, Blue Bottle Coffee, Oakland
Optimize your operations.
Manage your multiple locations, sales channels and employees, and your bottom line efficiently by streamlining your business operations all from one place.
Manage cash flow 
Manage your team 
Reach customers 
Advanced reporting 
Create custom commerce experiences.
Build online, mobile and in-person business experiences that connect more customers and sellers with Square APIs.
Start selling today.
Create your free account in minutes and join the 4M+ businesses globally using Square.
Get started Talk with our team
Earn more than $250K in annual card sales?
Our sales team may be able to create a custom pricing package for your business.
We’ll work with you to find the best rate structure for your payment volume, average transaction size, and other business needs.
Talk with our teamContact info
United States
- squareup.com/us
4.0
Great
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE WORST IN CUSTOMER SERVICE WITH…
THE WORST IN CUSTOMER SERVICE WITH CONTINUOUS PROBLEMS IN GETTING SERVICE!
2 February 2026
Unprompted review
Reply from Square US
We're sorry to hear that your experience with our support wasn't what you hoped for. We'd be happy to take a closer look and make sure you get the help you need.
We've asked for a bit more information from you to help us investigate thoroughly. If you feel like sharing those details, just let us know, and we'll be here to assist you further.
Square froze my client payment and…
Square froze my client payment and debit card for no reason preventing access to funds I worked hard to generate.
10 February 2026
Reply from Square US
We appreciate you taking the time to send this over. We strive for our Seller experiences to be positive ones, so we apologize for any inconveniences this may have caused for you.
Feel free to reach out to us through any of our social media platforms, and we would be happy to look into this further for you.
Reply from Square US
Thanks for taking the time to share your honest feedback!
Small business owner
Small business owner. It’s not the first time we provide services and customer request money back from credit card and we have sent proof of service to square and they do not fight for your money. Customers have requested money back from credit card company and we have worked for free thanks to square.
5 January 2026
Unprompted review
Reply from Square US
We’re sorry to hear about this experience. We understand how frustrating it is to provide a service, submit proof, and still lose funds through a chargeback. Situations like this can feel especially unfair for service-based small businesses, where the work has already been completed.
Square has been the easiest website I've ever come a crossed. User friendly!
Square is beyond user friendly. When having any concerns on not knowing how to create or edit something on our website, they have great breakdown explanations on how to accomplish it.
9 February 2026
Reply from Square US
Thank you for taking the time to share this. We’re happy to hear you find Square easy to use and that our step-by-step guides have been helpful when creating and editing your website. We appreciate your support and are glad we can make things simpler for you.
Squarer love Square is a wonderful format
Square is a wonderful format.
In my opinion the very best in the business.
9 February 2026
Reply from Square US
Thanks for sharing your thoughts with us! We're really happy to know you're enjoying Square.
Absolutely the worst company
Update after Square’s response:
Yes, the reason I felt unsupported was BECAUSE THE AGENT HUNG UP ON ME. Don’t do that to your customers, even if they call your company stupid. That’s my opinion. You need not get hurt feelings because of it.
Secondly, thanks for letting me know that you’re on Facebook and Instagram as well so I can leave a review there too. I only left on here & on X. More to come…
Original review:
Absolutely the worst company. Website said our password was wrong. It is not. Pressed button to receive email to reset the password anyway. Received no email (3x). Got on the phone with customer service who cried because I said their company was stupid so they hung up on us. Glad to be going elsewhere.
8 February 2026
Unprompted review
Reply from Square US
Thank you for sharing your experience. We understand how frustrating it can be to run into login issues and then feel unsupported when trying to get help. That’s not the experience we aim to provide.
Your feedback is important, and we’ll be sure to share it with our team. If you’d like to look into this further or need assistance accessing your account, our support team is available at squareup.com/help. You can also reach out to us on X, Facebook, or Instagram for support.
Reply from Square US
And we love our Sellers! Thank you for your review.
Setting up my website and editing my…
Setting up my website and editing my website is very easy.
8 July 2025
Reply from Square US
Glad to hear that your website creation and editing experience was a breeze. Thank you for sharing your experience here.
Top tier customer support
Top tier customer support
Whenever I had an issue, and reached out I was assisted promptly. Having that type of professionalism means a lot, and I will continue being a lifelong customer because of that.
6 February 2026
Unprompted review
Reply from Square US
Thank you for sharing your experience with our Support Team. We are delighted to know that you found the solutions you needed. Here’s to many more years of collaboration.
I absolutely love Square
I absolutely love Square. It simplifies everything—booking appointments, charging clients, managing payments, and hosting my website. Having everything in one place has made running my business more efficient and stress-free. Five stars all the way!
7 February 2026
Reply from Square US
Thank you so much for the kind words. We’re thrilled to hear that Square helps simplify so many parts of your business and makes things more efficient and stress-free. We appreciate your support and the five-star review. Keep up the great work!
Very easy to use
Very easy to use. Square provides a one stop shop for services or products. Fees for processing have increased and also gift card loading fees, but overall quality service.
7 February 2026
Reply from Square US
Thank you for your thoughtful feedback. We’re glad to hear you find Square easy to use and appreciate having everything in one place for your services and products.
We understand your concerns about processing and gift card fees, and we appreciate you sharing that perspective. Your input is valuable as we continue working to provide quality service. Thank you for your support.
Much better service than Stripe or…
Much better service than Stripe or Paypal. Highly recommend you to anyone that asks.
7 February 2026
Unprompted review
Reply from Square US
We're happy to hear that our service exceeded your expectations compared to others. Thank you for recommending us; we appreciate your support!
Reply from Square US
We love to hear it! Thanks for taking the time to share your review, Tammi.
If you haven't done so already, feel free to join the Square Community! It's a great place for Sellers to ask questions, collaborate, and make feature requests at community.squareup.com
I’ve been using Easy Setup, Terrible SEO and Unacceptable Price IncreasesWeebly / Square for…
I’ve been using Weebly / Square for over 10 years. It’s easy to use and works well if you want to build a website with a simple drag-and-drop (box-style) system. For beginners, that part is fine.
However, there are many design issues that don’t work cleanly or consistently. Yes, you can edit the code, but without solid coding knowledge, that’s unrealistic for most users.
The worst part—and the main reason I’m giving Square only one star—is SEO. You cannot properly assign title tags, which are essential for Google search visibility. This used to be a basic requirement and is still critical for small businesses.
Another major issue is pricing and transparency. A 2-year plan jumped from $85 to over $255, without any warning emails or notifications. The amount was simply charged automatically to my credit card. That is unacceptable.
Customer support is poor. Responses often take close to a week, and when they finally reply, the answers are usually generic and not helpful.
Recently, login issues have become a serious problem. At the moment, logging in only works reliably with Chrome—a browser I deliberately avoid because of its aggressive data tracking.
On top of that, you can only download your website as a .zip file, but you cannot upload it again. That makes leaving the platform unnecessarily difficult and feels like intentional lock-in, not customer service.
Overall: easy to start, but frustrating and limiting in the long run. I would not recommend Weebly / Square to anyone who cares about SEO, transparency, or long-term control over their website.
6 January 2026
Unprompted review
Reply from Square US
Thank you for your honest feedback. We take your concerns seriously, especially around SEO capabilities, pricing transparency, support response times, and data portability. You're right that these are critical issues for small business owners, and we're actively working to improve in each of these areas. We apologize for the unexpected price increase and the poor communication around it. Regarding the login and browser compatibility issues, please contact our support team directly, so we can resolve this for you immediately. We value your decade of loyalty and would welcome the chance to address your concerns and earn back your trust.
Reply from Square US
We're happy to hear that you found our appointment tracking and texting features helpful. Thank you for your positive feedback; we appreciate it!
Not worth the stress
Square customer service is difficult to access and rarely solves problems, the Appointments system is clunky and likely designed by someone who has never worked in an appointments based business. When using Square appointments with payment at the time of scheduling, clients are frustratingly not able to use both a Square issued gift card and credit card as payment, which is frustrating and confusing to customers. Pricing and processing percentages continue to increase as quality and usefulness decrease.
4 February 2026
Reply from Square US
Thank you for sharing your feedback about Square Appointments and our customer service. We appreciate you taking the time to outline these specific concerns.
The payment limitation you've described - not being able to combine gift cards with credit cards during appointment booking - is a frustrating user experience issue that I understand impacts both you and your clients. This type of payment flexibility is important for appointment-based businesses.
We'll continue to pass this and other feedback we receive on to our product development teams. Thank you for the detailed feedback - it helps us understand where we need to improve to better serve businesses like yours.
Reply from Square US
We're happy to hear that you find our payment processing convenient and safe. Thank you for your positive feedback!
Reply from Square US
Thank you for taking the time to share your feedback. We’d love to make your experience a 5 star one! Please don’t hesitate to get in touch by phone or email if we can help with anything at all: squ.re/contactsqsupport.
Easy to create my items take payment…
Easy to create my items take payment ect… I really enjoy using it it get the work done.
4 February 2026
Reply from Square US
We are so happy to hear about your experience with Square! Thank you for taking the time to leave this review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.