All processes, adding funds, trading and withdrawing funds, were actioned without error and quickly. When using the chat box my questions about a withdrawal were answered fully and speedily.
Company replied
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See what reviewers are saying
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
Company replied
Company details
About StoneX Trading
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
StoneX Trading is a multi-award-winning CFD, tax-free spread betting and forex trading provider. StoneX Trading offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, StoneX Trading is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
STOCKS
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United Kingdom
- stonex.com/en-gb/individuals
4.3
Excellent
393 reviews
Asks customers to review
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Fast and on point answers!
29 May 2023
Reply from StoneX Trading
Thank you for your review. We hope you continue to enjoy using our trading platform.
Reply from StoneX Trading
Thank you for your generous feedback!
Unable to close my position in PROFIT
Was unable to close my position when in profit in an oil trade yesterday. Unable to log in to tradingview, metatrader, browser or mobile app. It just simply showed a red X on the chart. Funny that, I then went into drawdown and the trade was available to close. Happens all too often. The mobile version is absolutely horrendoes, worst development on a trading app I have ever used. Be warned.
24 May 2023
Unprompted review
Reply from StoneX Trading
We apologise you have been having intermittent issues with your trading platform. We work hard to provide the most accommodating and exceptional platforms for our clients. Could you please contact our support team with your trading account details so we can assist you further with your inquiry .We would like to help you with your issue, however we require more detail and clarification.
Great feedback from the team.
8 May 2023
Reply from StoneX Trading
Thank you for sharing your experience!
Response of the agent was great.
8 May 2023
Reply from StoneX Trading
We really appreciate you taking the time to share your feedback. We are glad you are enjoying our services!
Reply from StoneX Trading
We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Reply from StoneX Trading
Thank you for your 5-star review! We are glad you are enjoying our services!
Seamless transition between support team
Queen Denise k helped to escalate my account creation request which resolve my issue And joseph K managed to get my connection back to queen Denise although I had lost connection earlier. Thanks to these 2 dedicated support team members for the seamless chatsupport.
3 May 2023
Reply from StoneX Trading
We are glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index.
Thank you so much Marcus
2 May 2023
Reply from StoneX Trading
Thank you for your 5-star review! We are glad you are enjoying our services!
Reply from StoneX Trading
We appreciate your thoughtful feedback. Our Customer Service representatives work hard to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner. Is there anything that would improve your trading experience? Please email our support team with your comments and suggestions at support@cityindex.co.uk.
the consultant kept everything simple
the consultant kept everything simple, did as i requested and he had a friendly manner..
30 April 2023
Reply from StoneX Trading
We are glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support@cityindex.co.uk and you can also call us directly toll free: 0203 194 1801 (local rate) or Freephone 0800 060 8609.
Reply from StoneX Trading
Thank you for your 5-star review! We are glad you are enjoying our services!
The operative was very helpful
The operative was very helpful. However I am becoming despairing of city - I am still waiting for a response to a complaint from 3 weeks ago. It's issue after issue.
24 April 2023
Reply from StoneX Trading
We really appreciate you taking the time to share your feedback. We have re-sent the email requesting additional information with regards to your inquiry. We strongly recommend contacting us via phone, or by using the live chat feature on our website.
It's easy to get someone to attend to…
It's easy to get someone to attend to you and solve your problems. Their system is easy to use and intuitive, and you don't have to just through hoops to get what you want. The only thing is I don't like that I'd have to wait up to 2 days to their APIs from the support team. What's needed should be available on a separate tab for those who need it, and ignored by those who don't.
20 April 2023
Reply from StoneX Trading
Thank you for your kind feedback. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. If you need any assistance, please contact our client support team by chat or phone using the number 0203 194 1801 (local rate) or Freephone 0800 060 8609. You can also email us at support@cityindex.co.uk.
Good service
19 April 2023
Reply from StoneX Trading
Thank you for sharing your experience! We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
Very friendly and responsive
12 April 2023
Reply from StoneX Trading
Thank you for taking the time to provide your feedback! We are glad you are enjoying our services!
Issue logging into my account.
The customer service tech did a wonderful job walking me through the process to get my account up and running. Excellent.
6 April 2023
Reply from StoneX Trading
Dear George,
We really appreciate you taking the time to share your feedback.We arre glad to hear that we have met your expectations. We take our reputation as a trustworthy and reliable broker seriously. We appreciate your review and thank you for trading with City Index.
Great Service
There was an issue with my application so I chat with customer service that was able to assist me quickly.
5 April 2023
Reply from StoneX Trading
Dear Panagiotis,
Thank you for your 5-star review!We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us. Our customer support team is always available via phone, email, or live chat should you have any more suggestions you would like us to put forward for consideration.
Professional and no fuss
21 March 2023
Reply from StoneX Trading
Thank you for sharing your experience!
Problem with my browser was solved
12 March 2023
Reply from StoneX Trading
Thank you for your great review. We are excited to hear your client services experience with us has met your expectations and hope you continue to have a positive trading experience with us.
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