Review of TalkTalk Business


Rated 1 out of 5 stars

No download speed

I have been calling TTBusiness tech for the past 8 weeks concerning my download speed which slowly drops off in late afternoon from 28mbs to 0.56mbs by around 9.00pm, every day. (I am on fibre up to 38mbs). A little like a battery running down.It takes at least 2 minutes to load a single web page! I have spoken to no less than 27 different technicians.I have sent in numerous trace and ping results plus download speed tests.The network people admit there is a fault somewhere but the tests they run cannot find it. I have tried,as suggested, 3 different routers and no less than 5 pc's.All with the same result.I have been told on 4 different occasions that the problem had been passed to Open Reach to check all external lines and internal connections and to wait in for them.Of course they never arrived as apparently they had never been informed.Everyone I speak to just sends me round in circles. TTB admit that from looking at the test results I subitted there is a fault but seem reluctant to get to the bottom of it. It's absolutely pathetic.It appears that when things are working TTB take the credit but when things go wrong you're on your own. I have just spoken to someone at TTB this morning to get the latest update and I am awaiting a phone call with the latest installment of this fiasco ( a phone call I will probably not receive judging from past experience).Absolutely a case of buyer beware.

9 October 2015
Unprompted review

Reply from TalkTalk Business

Hi Ralph Gratton,

I am really sorry to hear about this & the experience you have had since joining TalkTalk Business.

Can you please email customerservices@talktalkbusiness.co.uk with my name 'Sam' in the subject and please advise me of your account number/contact details?

If you can also provide any additional detail to the above to help me assist you further that would be greatly appreciated.

Kind Regards,
Sam
Online Support Team