The AA Cars Reviews 

Vicki went the extra mile to help me recover costs, even helping me with a challenging situation to transport the car to the dealer.

Vicki was helpful and communicated regularly by phone and email.

Of course you don't want to have to get a refund on your car but this service really helped when I was struggling to get any communication from the dealer at all.

Thank you Vicki

I had a dedicated person Hayley Mills who was exceptional, thorough and kept me well informed. Things are still ongoing with the dealership as they are extremely unprofessional though I must say the AA have most definetely been helpful.

Vicki listened attentively during our initial conversation allowing me to explain the reasons for my complaint. It took a while as there was lots to complain about.
She updated me regularly on progress (or lack thereof) after discussions with the Easicars. Communication was both emails & phone calls.
Vicki was empathetic but professional at all times.
It was a pleasure dealing with vicki, she is a credit to AA cars.

The AA service was excellent and very professional. Victoria Greenwood took excellent care of this case and made sure we had a satisfactory response.

I looked for an AA approved dealer as it’s a well known brand and I thought behind that brand there was substance - standards and safety.

The car turned out to be a dud - rusted and defective. The seller did not even inspect it - or did and sold it knowingly with issues.

AA is of no help because even though it was an AA dealer at the time and they still do sell AA warranty(which is also terrible) - they do not work with him and cannot offer any help…

Staying away from AA branding.

I dealt with Abbie over email who sorted my cover out and it was brilliant! So helpful and made the process very easy. Thank you!!

I was attracted to a dealership thanks to their AA connection . He turned out to be a con artist .
Hayley Mills took on my case as mediator
She updated me every step of the way,,
in a professional and sympathetic manner
At first the dealer did not do as he’d promised Hayley.
She did not let it drop, until I received at least some of what I was owed.
Without her help, i would have got nowhere .
I hope people won’t need her service, but it’s so good to know you have this wonderful support from the AA

I had breakdown cover with AA following the purchase of a new vehicle. I had issues with submitting my details through the website, so I emailed the team. I had a very quick response from Abbie Wood, and I was able to register for the cover very quickly. Thank you

Very easy to organise with the AA . Comrehensive cover with a range of choices .
Great efficient staff !

I recently bought a VW Golf from a dealer, but since it was an import, I couldn’t register the breakdown cover online. I emailed the AA and was really impressed — Abbie Wood got back to me the very next day and resolved the issue straight away. Super quick, efficient, and hassle-free service. Huge thanks to Abbie for making the process so smooth!

I bought a vehicle from a dealer which had an AA inspection report but the inspection missed several things on the checklist and even passed the dpf filter, even though such a filter did not exist on this petrol car!

I complained to the AA about this and all they have done is refer it back to the dealer and wash their hands of it because there wasn’t actually any fault with the vehicle. In some ways that is fair enough, but I was shocked at the poor standard of the report and felt the AA should take responsibility for something which has got their name on it.

Today 05/09/25 I received the final payment from the car dealer/debtor which he has reluctantly been paying me an outstanding amount in instalments over the past 9-months for an unsafe car purchased last October. The AA cars team lead by Hayley has been outstanding with her perseverance in mediation with the debtor to get my money back with the debtor's mountain of lies and excuses to contend with on a daily basis. Well done Hayley you deserve a medal....

Abbie always responds promptly and gives very clear communication.

Abbie Woods from AA was very helpful in assisting with the process in activating the cover. Very prompt response to email queries and helpful attitude.

Communication between myself and the garage had come to a standstill and this is where the AA stepped into mediate. I was kept informed, by regular phone calls and emails, as to the status of the situation. Communication was open again with the AA helping me to navigate through this difficult situation. I can’t thank AA enough for the support to get things moving forward again with the garage and relieving me of some of the stress. Although my case has now been closed I have been told that if there are any further issues they will indeed step in and help! I definitely felt listened to and appreciated being treated with respect and kindness.

Grace was really helpful and communicated with the dealership well at every stage over my complaint with them. When the agreement was broken with them she ensured they were compliant and chased up what was agreed through mediation immediately.

I bought a car from this seller AA Cars , and my experience was terrible. The car broke down almost immediately, and the seller completely ignored me. He promised repairs would cost only a few hundred pounds, but in reality they came to nearly £2,000. Even the car doors stopped working after just a few days, and I had to replace the locks.

The seller did not provide proper documents, did not inform the DVLA, misrepresented the mileage, and failed to give me a proper sales contract. When I tried to contact him, he blocked me and refused all communication. While he was polite to my son, he ignored me as a woman – I felt discrimination and disrespect in the way he treated me.

This seller is based in Keighley, Yorkshire, and has many cars listed online. In my experience, he is dishonest, unreliable, and not to be trusted. I strongly warn others to stay away from this seller.

Made contact via email to have breakdown cover activated, I had a reply within a few minutes and after supplying my information an activation link, took less than 10 minutes in total. Very impressed, well done Abbie 👏

Great customer service provided by Abbie Wood who sorted my issue out quickly.

Abbie was very helpful thank you