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The Accountancy Partnership Reviews 

5,750
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 677 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly, and highly responsive team members who consistently take time to explain complex financial matters with remarkable patience. Consumers appreciate the prompt service, noting that dedicated accountants handle corporation tax, self assessments, and annual filings efficiently and with complete professionalism. Some people were dissatisfied with occasional communication breakdowns, poor continuity when staff members left, and unexpected delays in filing tax documents on time. A few reviewers also mentioned encountering unresponsive support channels, missed deadlines, and administrative mistakes that ultimately led to additional worries.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that reviewers found team members to... See more

Response time

People report positive experiences with response time, frequently expressing appreciation for the prompt,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast communication,... See more

User experience

Consumers find user experience to be positive, highlighting how helpful advisors make stressful processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had dealings with TAP for a number of years. Zoe looks after our accounts and is always professional and courteous. She somehow manages to get everything done (often under tight deadlines)... See more

Company replied

Rated 5 out of 5 stars

Lisa has handled my corporation tax with complete professionalism, and I couldn't recommend her more highly. She made what is usually a stressful, confusing process feel straightforward. Everythin... See more

Company replied

Rated 5 out of 5 stars

I have used The Accountancy Partnership now for over two years. Throughout that time I have found the whole group to be staffed with really helpful, friendly and knowledgeable staff. My allocated acco... See more

Company replied

Rated 5 out of 5 stars

I've been to accountants who promised and failed to fulfill unless chased. Matty at the AP was totally the opposite, totally professional and helpful at all times. Any queries, questions or requirem... See more

Company replied


Company details

  1. Accounting firm
  2. also in
  3. Accountant
  4. Chartered Accountant
  5. Tax advisor
  6. Tax Preparation
  7. Tax preparation service

About The Accountancy Partnership

Written by the company


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We offer online accounting services which simplify tax and finances for small businesses, by providing a fresh alternative to old-school high street accountants.

Our Services

Our team of qualified, in-house accountants provide accounts expertise, tax returns, bookkeeping, payroll services and more, all for a low, fixed monthly fee.

Working with small businesses, sole traders, limited companies, contractors, and freelancers, we help businesses start out and then scale.

From only £24.50 per month, you will receive:

  • Your own dedicated accountant
  • Completion of your accounts and tax returns
  • Simple online accounting software
  • Unlimited help and support
  • Call us on 020 3355 4047 or get an instant quote


    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 88% of negative reviews

    Typically replies within 1 week

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    4.7

    All reviews

    (5,750)

    671 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Shawn Halton is an absolute gem

    Shawn Halton is an absolute gem. He went above and beyond for me on a very time sensitive issue and delivered results extremely efficiently. His communication with me has been excellent and he has been very understanding towards me. I appreciate all the work he does behind the scenes.

    14 October 2026
    Rated 5 out of 5 stars

    Alfred Steele was an absolute superstar…

    Alfred Steele was an absolute superstar when helping us with our filings. He made everything clear and understandable, and went above and beyond providing advice and options without our even having to ask for them. Very satisfied with our experience.

    15 October 2026
    Rated 5 out of 5 stars

    Alfie is great

    Alfie is great. Very efficient and always quick at responding to emails.
    Highly recommend.

    14 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for taking the time to leave your recommendation.

    I'm pleased to see that you have been happy with the service received from your accountant, Alfie.

    Have a great day,

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Always answered my questions promptly…

    Always answered my questions promptly and very did our accounts in time and very helpful.

    14 October 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Bav,

    Thank you for your five star review, we really appreciate it.

    It's great to hear you have been pleased with the service that you have received.

    Have a great day,

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Great service from Shawn Halton

    Shawn Halton's been dealing with my accounts and he's been superb. Always fast and efficient. Great service.

    14 October 2026
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    Reply from The Accountancy Partnership

    Hi Jonathan,

    Thank you for taking the time to leave a five star review, we really appreciate it.

    It's great to hear of your positive experience with your accountant, Shawn Halton.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    I’ve been with The Accountancy…

    I’ve been with The Accountancy Partnership for the past two years, and my experience has been very positive. The team has been helpful and responsive, promptly answering my queries and updating the necessary details in a timely manner.

    A special thanks to James Black, who reviewed and submitted my accounts and tax returns efficiently. I really appreciate his support and professionalism.

    15 September 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for your lovely review and continued support. It is greatly appreciated.

    It's great to hear that you have been pleased with the service received from the team at TAP and your accountant, James Black.

    Have a great day,

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Francoise Macoy made everything run so…

    Francoise Macoy made everything run so smoothly and gave me a great advice also.

    Would highly recommend

    14 October 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Unpha,

    Thank you for your kind review and recommendation, we really appreciate it.

    It's great to hear of your experience with your accountant Francoise.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    James Black is Amazing

    I have been with Accountancy Parnership for 3 or 4 years now, and recenly been reassigned the accountant. James Black is amazing. Great attention to detail and gets accounts and VAT done quick. Excellent value and service

    13 October 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi David,

    Thank you for your kind words.

    It's great to hear of the positive service that you have received from your accountant James.

    Have a great day!

    Amber
    The Accountancy Partnership

    Rated 5 out of 5 stars

    Jordan has helped through each step of…

    Jordan has helped through each step of the accounts process and been prompt to answer any questions.

    13 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Carly,

    Thank you for your five star review, we really appreciate it!

    It's great to hear of your positive experience from working with your accountant Jordan.

    Have a great day,

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Amelia has been a huge help with my…

    Amelia has been a huge help with my first self assessment and was happy to answer all my questions

    13 October 2026
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    Reply from The Accountancy Partnership

    Hello,

    Thank you for your lovely review,

    It's great to hear of your positive experience with Amelia when completing your first self assessment.

    Have a great day,

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Fantastic service

    Fantastic service. I cannot speak highly enough of Ben! Very friendly, approachable and great at his job.

    13 October 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Christopher,

    Thank you for your lovely review, it is greatly appreciated.

    It's great to hear of your positive experience with your accountant, Ben.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Alfie Steele

    Alfie was absolutely amazing on sorting my yearly accounts out, he was really understanding and great to talk to, a lot of patience and answered all my questions I had.

    He really was there to help out.

    Thanks again.

    12 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Gary,

    Thank you for your fantastic review, we really appreciate it.

    It's great to hear of your experience with your accountant, Alfie.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Andrew Turner was brilliant

    Andrew Turner was brilliant — professional, helpful and a pleasure to deal with. Thanks for the excellent service, Andrew.

    12 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Nabil,

    Thank you for taking the time to leave a five star review, we really appreciate it!

    I am pleased to hear of the fantastic service that you have received from your accountant, Andrew.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    I had a fantastic experience working…

    I had a fantastic experience working with Matty Douglas at TAP. Matty’s attention to detail, professionalism, and prompt communication made a world of difference. He went above and beyond to ensure everything was handled seamlessly and stress-free. If you're looking for expert guidance and top-notch service, I highly recommend Matty!

    9 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    Thank you for your fantastic review and recommendation.

    It's great to hear the excellent service that you have received from your accountant, Matty Douglas.

    Have a great day!

    Amber
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Jordan Fawkes at The Accountancy…

    Jordan Fawkes at The Accountancy Partnership has been brilliant. He’s been so responsive and helpful and nothing is too much trouble for him. He’s helped me understand my tax position with clarity and has given me very helpful advice. I wouldn’t hesitate to recommend him

    12 October 2026
    Unprompted review
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hello,

    It's great to hear of your positive experiecne with Jordan, your assigned accountant and the help he has provided.

    We appreciate you leaving a review and recommendation for our service.

    Many thanks,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Excellent first class service from Lily…

    Excellent first class service from Lily and the team.
    Accounting made easy, with friendly staff.
    Any questions i had were promptly answered, i highly recommend The Accountancy Partnership and will continue to use them.

    12 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Simon,

    Thank you for taking the time to share your review and recommendation, the team here at TAP really do appreciate it!

    I'm pleased to hear of your positive experiecne with your assigned accountant Lily and everyone as a whole.

    Kind regards,
    Tori
    The Accountancy Partnership.

    Rated 5 out of 5 stars

    Ben Williams at The Accountancy…

    Ben Williams at The Accountancy Partnership handled our company’s first-year accounts brilliantly. He worked quickly, answered every question clearly and explained each item in plain terms, which made the whole process straightforward and stress-free. Highly recommended.

    9 October 2026
    The Accountancy Partnership logo

    Reply from The Accountancy Partnership

    Hi Jong,

    Thank you for your review and recommendation, the team here at TAP really appreciate it!

    It's great to hear of your experiecne with your assigned accountant Ben.

    Kind regards,
    Tori
    The Accountancy Partnership.

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