Trying to extend my auto delivery. With the loss of one dog, I have too much stock and your system doesn’t allow for stopping delivery without cancellation. Quite aggravating because I just want to ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
my dogs like your product and will take as is without any other additional treat. My only problem is that I just can't get the delivery schedule right. Either I am getting my next month supply befor... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Our dog seems to like the tablets! Everytime my order gets attempted to be delivered it is delayed or lost. Whatever carrier Pet Lab is using for delivery is a VERY unreliable company. Pet Lab alwa... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It ships to my door automatically
It ships to my door automatically. No need to worry about ordering monthly.
3 July 2026
Great response and timely deliveries!
25 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I could tell a difference in my dog's…
I could tell a difference in my dog's teeth in one month.
10 July 2026
Reply from PetLabCo.
Hi Glenn, we're so glad to hear you've seen results in a month! Thank you for sharing this great feedback! We'd like to mention, it may take up to 90 days to see the full benefits so we'd love to hear more updates as time progresses. We look forward to hearing from you, we're always here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Pam, we're so happy to hear that your tiny dogs enjoy our product! Thank you for sharing this wonderful feedback. We'd love to hear more updates so please feel free to reach out with more updates, questions or concerns. We're always here and happy to help!
Best regards,
PetLabCo.®
Shipping was great
Shipping was great! The Probiotc that I got for my Yorkie has really helped his skin. No more digging and scratching! He loves them! He reminds me to get it for him too!
10 July 2026
Reply from PetLabCo.
Hi Dean, we're so happy to hear about your Yorkie's positive progress and that he's enjoying the chews! We appreciate you taking the time to share this great feedback. We'd love to hear more updates on how your Yorkie is doing! Please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
My Account issues
I believe that the itch probiotic helps my dog, but she still suffers from seasonal allergies, so she still does a lot of scratching and biting her feet. I also have issues with their website in that I cannot access the My Account to adjust my subscriptions.
2 July 2026
Reply from PetLabCo.
Hi Dawn, thank you for taking the time to leave this review. We're sorry to hear you haven't seen the desired results and that you're having some log in issues. We're more than happy to help with this, we've sent you an email. We can also be reached by phone and chat as well. We look forward to hearing back from you.
Best regards,
PetLabCo.®
I love this product Miss Coco is my…
I love this product Miss Coco is my pugis very happy now if you don't have no itching skin or nothing like that.
9 July 2026
Reply from PetLabCo.
Hi there,
We are so happy to hear you are seeing the benefits for Miss Coco! Thank you for your wonderful feedback and for being a part of our community.
Warm regards,
PetLabCo.®
Renewed order put on hold while
Renewed order put on hold while
Pet recovery from surgery
Renewal was completed as scheduled
9 July 2026
Reply from PetLabCo.
Hi there,
Thank you so much for sharing your experience. We hope your pet's surgery went well and they are recovering nicely. We are glad to hear your order renewed as promised. Thank you for being a part of our community!
Regards,
PetLabCo.®
Order never arrived
Order never arrived. I placed an order weeks ago for tablets for my dog. The tracking said it should arrive on the 26th of June and hasn’t been updated since. It is now the 10th of July. I am waiting a reply from customer service. I have now noticed the same comments in other reviews.
EDIT - Thanks for your quick reply. I am still awaiting a reply from my email. My order number is order #934884
22 June 2026
Unprompted review
Reply from PetLabCo.
Hi there!
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Susan,
We're so happy to hear that our product is making a positive difference for your granddaughter's dog! Thank you for sharing this wonderful feedback.
Kind regards,
PetLabCo.®
My dog loves the biscuits but they’re…
My dog loves the biscuits but they’re not doing anything for her
2 July 2026
Reply from PetLabCo.
Hi Leah,
Thank you for sharing your experience. We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another.
It might be beneficial to explore other options. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Probiotic chews have really helped my…
Probiotic chews have really helped my Pomsky who was having loose stools - hasn’t had one in weeks now
8 July 2026
Reply from PetLabCo.
Hi Richard,
We are so happy to hear the Probiotic Chews have helped your Pomsky! Thank you for sharing your experience.
Warm regards,
PetLabCo.®
My dogs love it!!
I have 2 dogs and with them we call your product..medicine. They might stand on their heads for it. Hey are healthy.
1 July 2026
Reply from PetLabCo.
Hi Todd,
We are so happy to hear your dogs are loving it! Thank you for sharing your feedback and for being a part of our community.
Warm regards,
PetLabCo.®
The orders are timely
The orders are timely. We’ve been using the probiotics for dogs. Our dog doesn’t like them on their own. She’s a very picky eater. But they are easy enough to crumble into her food. She doesn’t always finish but I think she is getting the majority hopefully. She seems slightly better with her belly issues.
1 July 2026
Reply from PetLabCo.
Hi Darlene,
Thank you for your feedback! We are happy to hear your orders have arrived on time. We understand just how important this is when it comes to your dog's supplements.
We are sorry to hear she isn't a fan of them on their own. We know all dogs are unique, including their tastes. Crumbling it into her food is a great idea! A few members of our team have also had success jazzing up the chews with xylitol-free peanut butter, a bit of cheese, or some xylitol-free yogurt. Wrapping them in a favorite meat or adding them to a go-to treat can help, too. Keep an eye out for allergies or sensitivities, and let us know how it goes!
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Ebaltazar,
Thank you so much for sharing your experience. Your feedback is super important to us and we are so happy to hear our team was able to assist you quickly. We appreciate you being a member of our community!
Best regards,
PetLabCo.®
Amazing customer service
Amazing customer service. Instantly replaced an order that got sent to an old address. Friendly, efficient.
1 July 2026
Reply from PetLabCo.
Hi JT,
We are thrilled our team was able to assist you quickly and efficiently! Thank you so much for sharing your experience. We appreciate you being a member of our community.
Warm regards,
PetLabCo.®
Watch out for the subscription sign up which feels like a scam
My dog didn’t like the horrid taste of the probiotics product . It smells horrible so I had sympathy for her . Even broken into bits it put her off her food . Despite more than two or three requests to unsubscribe they continue tk send you products and try to bill . All thing feels like a con . Best avoided . Please don’t make the same mistake I did . Many other options .
8 July 2026
Unprompted review
Reply from PetLabCo.
Hi Duncan, thank you for taking the time to leave this review! We'd like to take a further look into this for you, we're available by email, phones or chat. We hope to hear from you so we can resolve this for you.
Best regards,
PetLabCo.®
I've been asking a question for 10…
I've been asking a question for 10 days, and the answer has not been addressed.
7 July 2026
Reply from PetLabCo.
Hi Nathaniel, thank you for taking the time to leave this review. We're sorry to hear this, we're more than happy to help. We're available via email, phone and chats. We've sent you an email to answer any of your questions, we hope to hear from you soon.
Best regards,
PetLabCo.®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.