The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good customer service. The probiotic for my mini poodle has helped her gut and the itchiness she experienced is gone. Her breed is prone to dental issues and the daily dental powder plus brushing... See more
Company replied
I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more
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The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line wit... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15k reviews
Asks customers to review
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Awesome selection great customer…
Awesome selection great customer support and extremely user friendly
20 October 2026
Unprompted review
On my 57th bottle
On my 57th bottle. It definitely has help. He's had his days of scratching and shaking his head, but no way near as much as he used to.
20 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mailman hand carried to my door
12 October 2026
Reply from PetLabCo.
Hi Frank,
We are happy to hear our delivery service brought your package directly to your door. Thank you for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Always dependable and on time
19 October 2026
Reply from PetLabCo.
Hi Tina,
Thank you so much for taking the time to share your experience. We are so happy to hear your deliveries have been dependable and on time. We know just how important that is when it comes to your pet's supplements.
Regards,
PetLabCo.®
These chews really help my boxers itchy…
These chews really help my boxers itchy paws!
18 October 2026
Reply from PetLabCo.
Hi there,
We are so thrilled to hear that our chews are providing some much-needed relief for your boxer! It is wonderful to know this product is making such a positive difference for your furry friend. Thank you so much for sharing your great experience with us. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Patricia,
Thank you so much for sharing your experience! We are so happy to hear it was easy to order and your package arrived in a timely manner. We know just how important that is when it comes to your pet's supplements. Thanks for being a part of our community!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hello Cheri,
Thank you for your 5-star review! We are pleased to hear that your orders get delivered right on time.
Warm regards,
PetLabCo.®
Arrived on time and is delivered in the…
Arrived on time and is delivered in the correct location.
18 October 2026
Reply from PetLabCo.
Hello Suzanne,
We are happy to hear that your package reached your designated spot right on schedule. Thank you for your review.
Best,
PetLabCo.
Dogs are enjoying the benefits of the probiotics
Dogs are enjoying the benefits of these
11 October 2026
Reply from PetLabCo.
Hello JC,
We are so thrilled to hear that your furry friends are enjoying the product. Thank you so much for taking the time to share your positive experience with us.
Best,
PetLabCo.
After so many different products I…
After so many different products I tried for my Maltese allergies and probiotics nothing was so affected as pet lab co. It's amazing. !!! She is I'd say 95% better than ever . Plus being on a disability income I want to give her the best for long health. I cannot thank you enough for saving my little girl Lucy of her constant itching in her ear and I believe there was so much more milligram of the probiotics compared to the other ones and the price was definitely definitely so much better and worth it. You made me and my girl the happiest thank you I would recommend definitely to anyone that would ask me I'm not switching I'm in lifelong now customer thank you
Love Lucy & her mom 🐾🐾💞💞🤗🙂
From Pennsylvania 💜
11 October 2026
Reply from PetLabCo.
Hello Dee,
We are so glad to read about the positive changes your Maltese companion has made. Your support means the world to us. We are sending warm thoughts to you and your sweet companion all the way in Pennsylvania!
Best,
PetLabco.
Delivery was OK
Delivery was OK, but I have tried to cancel my subscription several times and no lock. will have to get credit card to refuse payment.
10 October 2026
Reply from PetLabCo.
Hello Frak,
We're sorry to hear you've had trouble canceling your subscription. We understand how frustrating this must be and would love the opportunity to help.
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
PetLab Probiotic Chews caution.
About 2 months ago we started our pet on PetLab probiotic chews. About 6 weeks in, she had a morning of throwing up everything in her stomach (5 or 6 continuous eruptions). Since then, she has progressively become more lethargic and eats less than 1 meal a day and sometimes only 1/2 a bowl. Normally she couldn’t wait until we put her bowl down for her. She is losing weight and not at all herself. We have discontinued the pill (at our vets suggestion) and have fed her rice and cooked chicken twice, which she devours. It is obvious to us, and the vet, that the pills are a problem for our pet.
17 October 2026
Unprompted review
Reply from PetLabCo.
Hello Tony,
We’re so sorry to hear about your and your pup's experience. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
I started giving my dog the prdrobiotic…
I started giving my dog the probiotic chews going on two months and I have seen a remarkable difference already with her skin and coat. Her skin is healing so good from what we think was her allergies itching everywhere and scratching till she bleeds
This is the first month on the allergy and immune that is helping her itchyness not to bad but keeping her on both for a good while.
Thank you so much, she loves your products they are are making a difference can't wait till the next month.
3 September 2026
Reply from PetLabCo.
Hello Ronda,
We are so thrilled to hear about your dog's experience. Hearing how much she enjoys her daily treats. Thank you for sharing your experience, and we look forward to continuing to support her health and happiness in the months ahead.
Best,
PetLabCo.
Reply from PetLabCo.
Hello Deborah,
We are happy to hear that our regular delivery service is quick for you. Thank you for your feedback!
Best,
PetLabCo.
Reply from PetLabCo.
Hello Pamela,
We are happy to hear that you enjoyed the generous portions and high standard of your meal. Thank you for your review.
Best,
PetLabCo.
I never had a problem with my order or…
I never had a problem with my order or receiving it so I rate you'll a 10 in my book
9 October 2026
Reply from PetLabCo.
Hi Boykin,
We are glad you enjoyed your experience with our smooth order process and reliable delivery. Thank you for the 10/10 rating!
Kind regards,
PetLabCo.®
Ordering very simple...the products
Ordering very simple...the products? So far we have been very pleased with the results! Other supplements, allergy products have not worked for our Boston - but she responds very well with Petlab products!!!
15 October 2026
Unprompted review
Reply from PetLabCo.
Hi there,
We are thrilled to hear how well your Boston Terrier is doing with our products after trying other options. Knowing that the ordering process was simple and that your pup is getting great results truly makes our day. Thank you for sharing your experience with us!
Warm regards,
PetLabCo.®
No noticeable improvement in my 3 yrs…
No noticeable improvement in my 3 yrs old male Doberman. Same for my 2yrs old Doberman female
16 October 2026
Reply from PetLabCo.
Hi Gary,
We are sorry to hear you have not seen the benefits for your Dobermans.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Best regards,
PetLabCo.®
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