The Somerset Toiletry Company Reviews 244

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I like this scent and am now using it daily. I have worn Coco Chanel for 50 years and it is my favourite but I have had three duff bottles in the last 2 years (pink contents instead of brown, which c... See more

Rated 5 out of 5 stars

I have always absolutely loved the room diffuser, frequently someone walks into my office comments on the scent and it is incredibly good value lasting for ages. I have recently tried the sea kelp an... See more

Rated 5 out of 5 stars

Terrific products at really competitive prices! Their bar soaps smell wonderful (great range of scents too) and they come beautifully packaged and delivered in record time. One of my fave places to sh... See more

Rated 1 out of 5 stars

I was very disappointed .The verbena candle and room infuser are unpleasant smelling and are nothing like verbena which normally find gorgeous .The lavender soap smells of little at all-again normall... See more

Company replied

Company details

  1. Toiletries Shop

Written by the company

We take great pride in the talent and devotion that goes into the design and efficacy of each of our products. We strive to ensure that our creations stand out on the shelf, draw customers in with their fragrance and delight when used. Our passion to get this right drives us, and we are constantly seeking perfection to bring you products that are exquisitely made. Exquisite products do not need to be overly expensive. No matter the budget, everything we sell is designed to please the eye. Formulations vary depending on price point, but the very best quality ingredients – naturally active wherever possible – for each target market is always our goal. We believe in fair, honest pricing and don’t inflate our margins to increase our profits. We love what we do and have been designing, formulating and selling bath and body products for 18 years here at The Somerset Toiletry Company.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

244 reviews

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Rated 5 out of 5 stars

Naturally European Oak Moss & Vetiver eau de toilette

I like this scent and am now using it daily. I have worn Coco Chanel for 50 years and it is my favourite but I have had three duff bottles in the last 2 years (pink contents instead of brown, which can mean air has contaminated and oxidised the contents causing the perfume to degrade and smell wrong, suggesting a packaging problem) which is not good, especially given its high price. So, I’m looking for a modest, not necessarily similar, alternative. Perfume takes a while to settle in as it develops with individual body chemistry and suffuses clothing. I’ve given this one a few weeks and it continues to grow on me. I like its initial freshness and gradual development into a warmer, intriguing and gently lingering scent. At £14.95 this eau de toiletter is great value. The fine spray nozzle is far superior to the squirty Chanel version!
As always, The Somerset Toiletry Company dispatches orders promptly and well packaged.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous products - highly recommended

I have always absolutely loved the room diffuser, frequently someone walks into my office comments on the scent and it is incredibly good value lasting for ages. I have recently tried the sea kelp and cedar EDT - what a fabulous scent, incredible gift - it is light and fresh. I think these products are excellent value for money delivering luxury and quality in a crowded market place. Highly recommended.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer.

First time buyer. Was impressed by great range of products, and for me, at affordable prices. Great incentive from company is the 15 per cent discount for first time buyers. Their ‘sale ‘ prices are great buys! too!would definately buy from this Company again.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently encountered an issue with my…

I recently encountered an issue with my order from this company, and I am pleased to say that it was resolved promptly and generously. The company's professional customer service left me completely satisfied, demonstrating their genuine commitment to customer care.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Halloween Hand Wash

So i ordered 3 of the Halloween inspired hand washes, was blown away by beautiful they were, really felt luxury for an extremely affordable price, I had one issue with receiving the wrong item, customer service got back to me promptly and shipped out the missing item straight away! The packaging is also great! I will be using these guys ongoing for sure!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

They make great products

They make great products, I especially love the design of the bottles …. The Halloween and Christmas always are a feature in my bathroom and kitchen!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful products

I've been using Somerset Toiletry goodies for many years and I've never been disappointed. My favourite products are the scented candles and shower gels – freesia & pear is my go-to fragrance. My two little ones get very excited about the bath fizzers - which have become a Christmas bath time tradition. As someone who grew up in Somerset, I like the fact this is a family run business located in Somerset. The packaging is beautiful and I like to see what's new each season. It always makes me smile when I go on holiday around the UK and spot Somerset Toiletry products in gift shops. From an eco and ethical perspective, I'm picky about which beauty brands I use. But I trust STC as they are always striving to progress – and think carefully about packaging and ingredients.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Family Company

I read some press about this company and their new RHS collection so bought a few soaps. Beautifully made and well fragranced. Even happier with the purchase when I saw it's a British family business. I will buy again!

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Clutton’s hidden gem

I met a friend at the Cafe yesterday for lunch. We had quiche which was delicious. The coffee was super too and at a reasonable price.
The shop is fully stocked with lots of gift ideas. Will be going again next month to stock up for Xmas.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

Bath and Shower Gels-Naturally European

I was given a Bath and Shower Gels set-claiming to be'Naturally European 'only to discover it was Made in China-very disappointing and so dishonest -also you claim to
be reducing your carbon footprint!!!

27 September 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Thank you for getting in touch and sharing your concerns. We’re sorry to hear you were disappointed with your gift set.

We understand how important transparency and sustainability are, and we’d like to assure you that we’re committed to both. While some of our products are made outside the UK, this allows us to offer a range of price points while maintaining the high quality our customers expect. All of our manufacturing partners, including those based overseas, are carefully selected and must meet our strict ethical and environmental standards.

We are continuously reviewing our supply chain and sustainability practices to reduce our carbon footprint wherever possible.

Rated 1 out of 5 stars

Purchased some white sage and pumpkin…

Purchased some white sage and pumpkin soaps only to find that they had made in china on the box. So much for being made in the uk never mind Somerset. Would not have bought them if I had known.

3 September 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Cath, Sorry you were disappointed with your purchase. We manufacture products with trusted partners all over the world to create items for every budget. We clearly state where our products are made on our website. Please return your items if you are not happy with them and we will issue you a fell refund.

Rated 1 out of 5 stars

Very disappointed I ordered 2 bottles…

Very disappointed I ordered 2 bottles of handwash in very pretty bottles but when they arrived both dispenser tops had been snapped off
They were broken off so carnt be used
How did this happen. Why was I sent 2 bottles with broken snapped off dispensers
Therefore they carnt be used . So a waste of money and they wernt cheap either
Very upset

7 July 2025
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Maxine, Very sorry your items were damaged in transit. Unfortunately, this happens occasionally. Please can you email us directly (uk@tstcglobal.com) with a photo of your damaged items so we can send a replacement or give you a full refund.

Rated 3 out of 5 stars

I had ordered the pumpkins glass soap…

I had ordered the pumpkins glass soap dispensers and they have been fab and what a lovely item. I decided to order again but the glass Christmas tree soaps. I’m unsure about the white one as I have it away as a gift but kept the green tree for myself and am a bit disappointed . The soap composition is not great and seems to have split . I have to shake it it to bind together again and the dispensing is terrible it comes out very thick and not great. Otherwise a lovely item and great idea

30 November 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Hi Jane, We are very sorry you're unhappy with your recent purchase. Please contact us directly with your order details so we can resolve this.

Rated 5 out of 5 stars

Glass pumpkin soap

I purchased the glass pumpkin shape bottle of pumpkin spice soap and it smells and looks amazing!
Customer services very so friendly and helpful in supplying another dispenser (arrived within 2 days) as my one sadly broke from amazon’s lack of packaging. They have good quality products who are also environmentally friendly and very polite. Overall I’ve found this to be a brilliant first experience with this company and will most likely purchase more in the future as a treat to myself and gifts to others.

29 August 2024
Unprompted review
Rated 2 out of 5 stars

Very disappointing

Took a friend back after my first visit, very disappointing, we both had the Frittata, more of a snack than lunch and no real deserts other than cakes. Bought two cards which I loved but expensive as was the sugar scrub.

6 June 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

I'm sorry you didn't enjoy your visit to our cafe and gift shop, we only offer light bites and freshly baked cakes.

Rated 5 out of 5 stars

Lovely products

Lovely products, excellent value and beautifully packaged. Gave as gifts for birthdays and very well received. I will be buying more items. Love the hand cream especially.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

So happy to have found this company

So happy to have found this company. Found the site by chance and bought lots of stuff in the sale. It arrived within 36 hours of placing the order and was packed superbly. The products are delightful, smell beautiful without being overpowering and have a classiness to them. Only wish I'd discovered them before Christmas, oh well, next year I know where to do my Christmas shopping. Thank you so much, really appreciated. 😊 Order#163652

2 January 2024
Unprompted review
The Somerset Toiletry Company logo

Reply from The Somerset Toiletry Company

Lovely feedback, thank you for sharing Elle

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