Thorpe Energy Reviews 14

Excellent work to move our solar electrics. They have been prompt, professional with quotes and invoicing and I was really impressed with the customer service on the day. Really polite and helpful when a problem arose and stayed to help resolve it for us. The electrician was tidy and respectful and would definitely recommend.

Ricki did a great job at resolving some issues and installing some lights. Quick, skillful and good to talk to. He also provided me with some advice. It was easy to arrange through Robert. Couldn't ask for anything more from a local electrician.

Excellent service from start to finish. Clear information on how the install process was going to happen. Great service on the day from the electrician Elliott. Left the area tidier than it was when he got there! Would recommend 1000%

We had a full rewire of a bungalow were renovating, Thorpes staff are friendly, knowledge and easy to work with even though we don't currently live at the property and live over 100 mile away. They did everything we asked, rectified a couple of issues / misunderstandings very quickly. The only one thing I would say is response time could be quicker but as we live so far away it made it a little more difficult. Having said that I would definitely use again and recommend.

Such a lovely workforce! Polite, trustworthy and great at communicating. I felt confident they'd rectify an issue I was left with from other tradesman, and they did. My house was also fully respected too! Quite often tradies take no care in my property, but no issues at all here. Would absolutely use again, and we are really grateful for the company's experience and expertise.

Good easy company to interact with, nice friendly people from start to finish, quick response times, installation of the EV Charger was a breeze, the Ev charger itself is simple to use, overall really happy from start to finish. I would really recommend this company to family and friends without hesitation.

Brilliant company - their electrician was smart on time very efficient and did an excellent very professional job. I highly recommend this firm for all your electrical and energy saving needs

A great professional CCTV installation today by Matt the engineer ! Matt was really helpful and took the time to position and install cameras until we were happy. I’ve used Thorpe a couple of times, so would definitely recommend them

Contracted Thorpe Energy through my work to complete some EV work. Lad that came was genuinely interested in what he was doing, gave us some quality work and overall a thoroughly good experience. We use their work in showcases for future work as a standardising process for other contractors now.

Thorpe Energy recently installed an EV charger on the outside of my property, very efficient service, lads were very polite and it was a very tidy job.

Great work, highly recommended! 5* service throughout!

Amazing experience from start to finish, very professional and knowledgeable

Great service from the initial consultation all the way through to the installation. Great team.

Thorpe were sub-contracted to complete the installation of solar panel solution by the solar panel provider. Whilst the electricians were polite the quality of work was less than acceptable.

The electrician drilled a hole from the meter box (outside the house) and into the kitchen-diner, which was at quite an acute angle. Whilst they took steps to fill the hole in the damage was not reported to me at the time. The conclusion being that the filling in of the hole appears to have been solely to minimise the chances of the damage being noticed.

Having noticed the damage, further inspection of the area worked on identified an additional hole which was left open with a rawlplug in it. There being nothing to use the hole it was clearly a mistake and again the electrician failed to report this, perhaps believing that because it was not in plain sight it would not be discovered.

Thorpe was contacted to make the damage good, but simply claimed that they believed 'making good' had already been done. It clearly wasn't; the filler had not been painted over and the hole was left bare.

As our contract was with the solar supplier they ended up having to make good the damage several months later, because clearly Thorpe were not interested in doing so.

When the electrician was present they were asked to provide a 'work completed' note. They informed me they could not do so because they didn't have a work email address, but that Matt would provide the requested note. No such note was provided and when chased for his email address by text message Matt ignored the message.

Conclusion: if you contract Thorpe you can't trust them to do a quality job and you can't trust them to make good any damage.

The delay in providing this review relates to how long it has taken to complete the solar installation.