It would help if in the email it said what I used this site for and what I was reviewing. So many things going on with trip, don't recall what used site for. Good site to compare anything for a trip:... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The portal is easy to access. Although I paid $28 extra for any ticket changes on Trip.com, when I accessed my ticket on the SIA website, it didn’t allow me to make any adjustments. I just wanted to s... See more
Company replied
The discount coupons are difficult to use due to the many conditions and restrictions. Promotional campaigns also change too quickly, making it hard to keep track of current travel deals and disco... See more
Company replied
Great application especially for Airline tickets. As you know other applications are also in market some times the prices are less on those usually this is good so u need to check all these things s... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
183k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a fast booking thru Trip.com
26 May 2026
Reply from Trip.com
Hi Ma Lorelei A Matela,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi MERHEMA MAJID,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Angelina
Trip.com
I using this company for last 3 years…
I using this company for last 3 years and enjoying. Flight tickets for good price never had problem with them.
25 May 2026
Reply from Trip.com
Hi Tomas ,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi Sneha Tiwari,
Thank you for sharing this positive comment. We are thrilled to learn that you had a seamless booking experience. Our user-friendly application and website strive to offer a wide variety of options to assist you in planning your ideal travel or vacation.
Thanks again for your kind feedback, and we anticipate the opportunity to embark on a delightful journey with you in the near future. Have a wonderful day.
Best regards,
Kaylee
Trip.com
Assuring Customer Service
I was unable to checkin online and had to call. It took few minutes for someone to talk to me. The online platform of the affected airline did not allow me to still checkin. The only choice being at the airport.
After a while, i got a call and it was ffom Trip.com calling to know if i had reached the airport and if i was able to checkin. That was quite pleasant and reassuring.
28 May 2026
Reply from Trip.com
Hi Veronica,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Emilia
Trip.com
Reply from Trip.com
Hi Dina Baterina,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi Sufian Reera,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Ariana
Trip.com
Reply from Trip.com
Hi Pooja Pandit,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi DK,
Thank you for your positive review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction drives us to continuously improve our services. Your ongoing support is greatly appreciated, and we are excited to have the opportunity to serve you on your future journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi IMOGENE CUI,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Alexandra
Trip.com
Trip.com makes booking effortless and…
Trip.com makes booking effortless and cheap, while your trip - with various add-ons and services - is made seamless. Nowadays, I book all my flights and hotels via Trip.com exclusively. It all just works.
28 May 2026
Reply from Trip.com
Hi MA,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Victoria
Trip.com
listened responded promptly and…
listened responded promptly and resolved the matter above and beyond service thank you
27 May 2026
Unprompted review
Reply from Trip.com
Hi mm,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Kaylee
Trip.com
ease of transaction
28 May 2026
Reply from Trip.com
Hi Eyy,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Skylar
Trip.com
Trip.com services is amazing as always…
Trip.com services is amazing as always , Shea Zhang from trip.come team is amazing and so helpful especial thank to Shea Zhang
, Best service
28 May 2026
Unprompted review
Reply from Trip.com
Hi Nazir Bashiri,
Thank you very much for taking the time to write such a fantastic review. We truly value hearing about your experience with our customer support team. Providing exceptional customer service is of utmost importance to us, and we make every effort to deliver an unmatched experience to our customers. Your feedback encourages us to continue our dedication to providing the best services and going above and beyond to exceed the expectations of our valued customers.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Kylie
Trip.com
Exceptional
28 May 2026
Reply from Trip.com
Hi MUSHARRAF HUSSAIN,
We appreciate your kind feedback. It brings us joy to hear that you are pleased with our service. At Trip.com, we are committed to ensuring the best possible customer service experience, and your feedback is truly valuable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you again for choosing us.
Best regards,
Riley
Trip.com
Easy to access.... Hassle free
Easy to access... Smooth transaction
Everything is here...
Price is bit cheap
28 May 2026
Reply from Trip.com
Hi JOCELYN REYES,
We appreciate the time you've taken to share such a positive review. Your decision to express your experience with our customer support means a lot to us.
It is important to note that we continuously strive to deliver unparalleled customer experiences. Your feedback inspires us to maintain our best practices and surpass the expectations of our valued customers.
Once again, thank you very much for choosing us, and we hope you have a great day.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Hi HELEN BURGOS,
We appreciate the time you've taken to share such a positive review. Your decision to express your experience with our customer support means a lot to us.
It is important to note that we continuously strive to deliver unparalleled customer experiences. Your feedback inspires us to maintain our best practices and surpass the expectations of our valued customers.
Once again, thank you very much for choosing us, and we hope you have a great day.
Best regards,
Madeline
Trip.com
Reply from Trip.com
Hi Jose Abner Macapagal,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Victoria
Trip.com
Could not find flight tickets 12 hours…
Could not find flight tickets 12 hours beforehand not suitable for me. Help
28 May 2026
Reply from Trip.com
Dear customer,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Emilia
Trip.com
Very affordable and reliable also good 😊
10 March 2026
Reply from Trip.com
Hi GERMINA Alcala Madogay,
We sincerely appreciate your feedback and the time you took to write this review. Your support means a lot to us. Rest assured, we will continue working diligently to offer intriguing and affordable deals to all our customers. We encourage you to keep using our app as you may find a deal that aligns perfectly with your needs. Once again, thank you and have a fantastic day.
Best regards,
Layla
Trip.com
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