UKLASH Reviews 

5,295
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 963 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective beauty products and the exceptionally helpful customer support team that always responds with great professionalism and genuine care. Consumers consistently note that both the specialized lash serums and the lengthening mascaras deliver fantastic, highly visible results in a remarkably short amount of time. However, some customers also noted that delivery times could occasionally be slow or cause unexpected shipping delays. Reviewers experienced frustrating delivery waits and encountered various recurring issues regarding missing items from their packages or managing their ongoing subscription arrangements.

What people talk about most

Product

Consumers find product to be positive, highlighting how the serums and mascaras effectively condition and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt and professional assistance.... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising team members for their exceptional... See more

Quality

People report high satisfaction and positive experiences with quality. Consumers consistently praise the lash... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Emailed discount codes from Company didn’t work, so I used Contact Form to ask for help. Erin responded very quickly and gave me a personalised code I could use which worked. 4 stars not 5 because the... See more

Rated 4 out of 5 stars

On the recommendation of my beautician, I ordered the UK Lash serum but unfortunately it never turned up despite receiving lots of marketing emails. Hence the lost star. However, after a fortnight I... See more

Rated 5 out of 5 stars

Really amazing mascara and I’m yet to try the growth serums! However customer service has been excellent! Erin was so helpful and reassuring! My friend recommended this brand and now I can get my othe... See more

Company replied

Rated 5 out of 5 stars

I emailed UK lash to thank them for the wonderful brow serum I have been using. I was sceptical but the results I have achieved have completely changed my mind. I had very thin over plucked brows... See more

Company replied


Company details

  1. #101 of 131 best companies in Cosmetics shop
  2. #167 of 214 best companies in Beauty product supplier
  3. #66 of 90 best companies in Beauty supply store
  4. #78 of 107 best companies in Hair product shop
  5. #206 of 276 best companies in Vitamin & Supplements Shop

Written by the company

Founded in 2018, UKLASH quickly became home to the UK’s #1 lash serum, powered by science-backed formulas that deliver visible results in as little as 25 days. What began with one cult product has since evolved into a global beauty brand trusted by millions worldwide, with a growing community of loyal customers, influencers, and celebrities alike. Today, the results speak for themselves, with one UKLASH serum sold every 20 seconds. Recognised by leading titles including Who What Wear, Cosmopolitan, and Marie Claire, UKLASH has built its reputation on high-performance formulas that deliver real, visible results while enhancing natural beauty, not covering it up. Never Stop Growing®.

Free Delivery & 100% Money-back Guarantee

Free worldwide delivery. No Results? You get your money-back!

Free Delivery & 100% Money-back Guarantee

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(5,295)

1,075 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lash serum is amazing

The lash serum is amazing. My lashes have not been this length since I was a young woman. It's the BEST on the market. A product that actually works! Yahoo! The customer care is excellent. Thank you. Sheila C

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Had to return bought products due to…

Had to return bought products due to health reasons. Erin went above and beyond to make the whole experience so easy. Erin was so empathetic with my circumstances and refunded me immediately. I am so delighted with the whole experience and would buy again as soon as I am able. Faultless transaction. Thank you Erin.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Absolute best lash serum there is

Absolute best lash serum there is! I have come across it when I’ve noticed one of my friends lashes all of the sudden grew a lot. I ordered it and within one or two months I saw the results on my own lashes! I since then never stopped using it and not used any other lash serum. I used to have a complex with how small my eyelashes were however now they are so so big that everyone around notices it. I have since started using it not got one lash extension again.

24 August 2026
Rated 5 out of 5 stars

Order comes quickly.

Order comes quickly.
I have been using the eyelash serum for about 2yrs. It really helps to restore lash length and product lasts a couple months if used as directed.

20 August 2026
Rated 1 out of 5 stars

Do not buy from here

Honestly - do not buy from here. They sent me the wrong products for my sisters 16th birthday and I had to message to find out what was going on. They didn’t even say sorry when responding and LUCI had the cheek to ask me to leave a 5 star review! No compensation except 30% off next shop which I definitely will not be using as I will definitely not be shopping with them again. Customer service team - do better!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My goodness what a fantastic company…

My goodness what a fantastic company uklash is I had to cancel my subscription due to financial reasons and the response I received from Erin was so lovely and very caring, the instructions were very clear about a return and I felt that Erin went beyond to help so much and nothing was to much trouble thank you so much it’s lovely to deal with a real person

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Have a subscription with UK Lash and…

Have a subscription with UK Lash and it’s very easy to change the items, pause etc if necessary.
There’s an email a few days before it’s due to remind you too.
Love the products. The eyelash serum has definitely helped grow my lashes over time.

24 August 2026

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