Uniqode Reviews 

The online customer service team was very supportive. Thanks a lot!

Huge shoutout to Cherrie and her team helping us so quickly! Great communication & knowledge. We were in an absolute panic because we had thousands of printed products on retail shelves with legacy QR codes that needed to be migrated. The stakes were high, but Cherrie completely saved the day. She immediately secured temporary access to reactivate our codes while her dev team worked in the background to manually migrate our legacy links to their new servers permanently. She was incredibly patient, answering all my frantic questions and giving clear instructions to ensure our printed boxes stayed functional. Truly above and beyond customer service—I can't thank them enough!

The service was great when I was using it. When my business closed, and I realized I was still paying the recurring fee, Uniqode was even gracious enough to refund the fee three months later. Gio responded on a Saturday, even though the system said it could take a day.

I would definitely come back when the need arises again.

After some difficulty sorting out an issue, I was assisted by Gil who was really helpful and responsive and managed to sort it all out quickly. Great customer service. Much appreciated.

Great support. Great service. And the support team went above and beyond for my needs

Thank you to your team for being responsive on the online chat box and following up on a missed call to the help desk. I eventually spoke with Gil about a challenge I was hoping to fix. He explained how to resolve it, walked me through the process, ensured the QR links and Linkpages went to the appropriate content. He also went out of his way to inform me that the previous Linkpage was connected to other QRs and recommended I update to the newer Linkpage. During this process, he stayed on the phone with me while I navigated through all the links to ensure all content was working accurately. Thank you for the time and patience spent to ensure we had it smooth for our back end experience and our customer's experience.

When I had a problem, I found the website unhelpful. But once a human being got involved, they solved my problem efficiently and speedily.

I am new to QR codes and the team at Uniqode helped me the entire length of the way. From I created my acount a week ago to today. I had so many questions and they were all answered with respect and enthusiasm. When I met up a couple of issues — 1 of them being of my own making — I didn't have to wait not even 1 whole minute before HELP found its way to me. The website is easy to navigate, once you figure where everything is. So very easy. And the payment plan isn't too bad at all...definitely affordable for me and what I need it for. My favorite Customer Rep is Sir Gil. He is full of positivity, quick to help and always has suggestions. Thank you Sir Gil -- if I could I would buy you a cup of "fancy java" from Starbucks.

We were having issues with our account and the allocated amount of digital cards that can be created. Gil was amazing he helped out and answered promptly and was great at solving our issue.

I have needed help many times locating receipts, the team here have helped me all those times, not only are they quick, they are responsive and extremely helpful. So thank a personal thank you to both Virna and Gio.

Very easy to use software. Auto-renew can be turned off but when I had not done this and wanted to cancel we got a refund instantly. Great customer service.

I’m posting this as a warning to other small businesses. I’ve been charged once per year for three years for an auto-renewing subscription, which has added up to over $1,000, despite the fact that we haven’t used the product in years. The auto-renewal language was easy to miss and is buried in the terms and conditions, and there was no clear “confirm renewal” moment that matched the size of the charge.

When I reached out to support, they would not refund the past years. Highly unethical business practices.

Excellent customer support. Extending the free trial just to accommodate customer needs.

Terrible service. I had made the mistake of thinking that a free trial meant "free generation of codes during said trial", but their business model involves hanging your generated QR codes over your head UNLESS you subscribe. This means that a QR code I generated during my free trial expired — and even though it's been printed on collateral, it now is a broken link. They will make no exceptions.

I wrote to their customer service to double check — because, surely, if a paying customer stops their subscription, it doesn't mean that all their previously generated QR codes expire? — but this is INDEED their business model. Quoting them verbatim: "As a subscription-based service, ending the subscription ends the service. That would mean the deactivation of the QR codes."

So, don't do it. If you have a Canva subscription, that already includes free QR code generation. Which I'm pretty sure will never expire, whether or not you stop paying in the future.

I wish there was a standard that gave more than 5 stars because in the was I would apply it to Gil. Best customer service I’ve had in a long time.,Pleasant, patient and very knowledgeable. He resolved ALL my issues I’m a timely manner. UNIQODE is quite lucky to have him representing you. Bravo Gil bravo!!

Customer support. they people are awesome :)

Would not recommend. When we first signed up for Uniqode (as Beaconstac), it was great: relatively affordable, provided location information on QR scans, analytics provided as a CSV and in easy-to-read visuals.
After being bought by Uniqode, they continued to downgrade the benefits of our plan and almost doubled in cost. The main loss being access to lifetime analytics. Our benefits were downgraded not once, but TWICE. It became expensive to maintain our QR codes, and overall a loss.

Even after this, we continued to have a glitch where we weren't given access to our data according to our benefits. I had to reach out to customer support twice over the year to get access. Very frustrating. Ended up cancelling altogether. UTM's in combo with QR codes work just as well.

The one good thing: Customer support was very helpful and nice, and got me the data I needed.

After 3 years with this company they adjusted their plan tiers and I will lose a lot of features that made them good to work with. I will be forced to upgrade my plan from an annual $180 a year to almost $550 a year.

This has made me jump ship!

Needed a digital card for a conference. Setting it up was easy enough, however trying to get it to work properly on my iphone was a disaster. You have to get additional software, they try to suck you into yet another micro subscription.

Ended up adding the basic card to my wallet. When I have ti I will get a proper business card organised.

The app has potential, just dont make it so difficult for the user.