Unison  Reviews 

256
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire financial process. People also appreciate the prompt communication and clear guidance, which makes complex procedures feel smooth, transparent, and completely stress-free for everyone involved. However, some people mentioned that initial communication could be frustrating when dealing with unhelpful representatives or getting delayed responses. A few consumers experienced unexpected delays, noting that scheduled appointments were sometimes missed or required extra effort to resolve. Reviewers occasionally noted that understaffing issues caused minor slowdowns during their interactions.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and responsive service throughout the... See more

Customer service

Customers had positive experiences with customer service, praising staff for being helpful, patient, and... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the customer-focused... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff members are... See more

User experience

Clients share positive opinions on user experience, describing the overall process as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

after a lot of research into Home Equity loans, Reverse Mortgages and Home Equity Agreements and all the pros and cons of each, I decided to move forward with a Home Equity Agreement. Again, after res... See more

Company replied

Rated 5 out of 5 stars

Derek Amos took the time to explain all the details of my Home Equity Investment. Always professional and extremely patient he stayed with me every step of the way. He returned my calls promptly. Uni... See more

Company replied

Rated 5 out of 5 stars

I saw unison on my phone when I was looking for a home equity loan, when i talked to Emily about being a customer I did not believe her. She said I could get a loan interest free for 50k. I went to... See more

Company replied

Rated 5 out of 5 stars

Colleen Bannon listen to our situation and we couldn’t ask for a better person to help us on this financial journey. She was very learned and took time to explain and to answer any and all of our ques... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services

Written by the company

Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

256 reviews

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4.7

All reviews

(256)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect experience

I went into this process very sceptical, but the experience was excellent. We worked with Derek and he worked with me, answered all my silly questions, and took us step by step through the entire process. He gave us a timeline and delivered to that. The application process was simple, the appraisal and inspection were easy to organize and execute and closing went without a hitch as well. I can't speak highly enough of Derek and the team.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Austin Peralta was such a joy working…

Austin Peralta was such a joy working with. Explained everything so clear and very easy to understand .
I look forward to working with Austin in the future. Very happy client Mike Gantner

7 August 2026
Unprompted review
Unison  logo

Reply from Unison

We are so happy to hear about your positive experience with our team member. We truly value your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Unison (Home Equity Investing)

My point person at Unison, Colleen Brennan was very clear and very responsive throughout the entire process. I would recommend working with her.

27 July 2026
Unprompted review
Unison  logo

Reply from Unison

We are so pleased to hear about your positive experience and that our team member provided such clear and responsive support throughout your process. We appreciate your recommendation!

Rated 5 out of 5 stars

Love the Unison product!

Love the Unison product. It’s way better than the others. Plus working with Jim was great. Highly recommend.

5 August 2026
Unprompted review
Unison  logo

Reply from Unison

We're so glad you love our product and had a great experience with our team. Thank you for recommending us!

Rated 5 out of 5 stars

Colleen Brennan made the whole…

Colleen Brennan made the whole experience easy for us. Great communication. She answered any questions we had very promptly.

3 August 2026
Unprompted review
Unison  logo

Reply from Unison

We are so happy to hear that we made your experience easy and provided great communication. We appreciate your kind words.

Rated 5 out of 5 stars

Austin was very through and provided…

Austin was very through and provided timely and clear responses to questions.

29 July 2026
Unprompted review
Unison  logo

Reply from Unison

We're so happy to hear that our team provided such thorough and clear responses. We appreciate your kind words!

Rated 5 out of 5 stars

The experience was painless

The experience was painless. The staff especially Derrick was so helpful. It was the easiest financing I ever applied for . Unison is an A+ company to work with.

13 July 2026
Unprompted review
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Reply from Unison

We're so happy to hear your financing experience was painless and easy! We truly appreciate your kind words about our team. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Derek Amos review

Derek Amos took the time to explain all the details of my Home Equity Investment. Always professional and extremely patient he stayed with me every step of the way. He returned my calls promptly. Unison is very fortunate to have him as an employee.
Sincerely, Jon Leonardy

30 July 2026
Unprompted review
Unison  logo

Reply from Unison

We are so happy to hear about your positive experience with us! We truly appreciate your kind words and are glad we could assist you so effectively.

Rated 4 out of 5 stars

Overall I was pleased

Overall I was pleased, it just took months longer than I expected. Demetrios was great! But it seemed like he was waiting on others in the company a lot, maybe understaffed? In the end I would use them again, but I think they could use some more efficient methods.

21 July 2026
Unprompted review
Unison  logo

Reply from Unison

We truly appreciate your feedback and are happy to hear you were pleased overall. We understand your concern regarding the extended timeline and appreciate your patience. We are actively reviewing our internal processes to enhance efficiency and ensure a smoother experience for all our valued clients.

Rated 5 out of 5 stars

A pain free journey to your equity!

Colleen Bannon listen to our situation and we couldn’t ask for a better person to help us on this financial journey. She was very learned and took time to explain and to answer any and all of our questions regarding the agreement. I would certainly recommend anyone who is in need of capturing their equity, to call Colleen and get done what they need.I’m

23 July 2026
Unprompted review
Unison  logo

Reply from Unison

We are so happy to hear about your positive experience with our team. It's wonderful to know that we could assist you effectively on your financial journey, providing clear explanations and answering all your questions. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Thank you Austin!

Thank you Austin!

I was in the process of opening a HELOC with my lender and Austin assisted me on the Unison side to ensure everything was coordinated, smooth, seamless, with clear and frequent communication. I was kept in the loop the whole time and responses were prompt and with context. Completely satisfied with the service and appreciate Austin's customer focused approach!

8 July 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear that our team provided such a smooth and seamless experience for you. We truly appreciate your kind words about our clear communication and customer-focused approach. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Nick was very patient with me and…

Nick was very patient with me and helped me along the way to obtain the right paperwork I needed. Whole process was very quick. He is also very knowledgeable and explained things thru the process. I would recommend him to anyone looking for a loan, so much so I’m keeping his number for future needs, if any

9 July 2026
Unprompted review
Unison  logo

Reply from Unison

We're so glad to hear about your positive experience with our team member! It's wonderful that we could assist you efficiently and knowledgeably with your loan needs. We truly appreciate you sharing your feedback and recommending us.

Rated 5 out of 5 stars

Excellent experience working with Carlos at unison.

My experience with unison was excellent because I worked with Carlos Argueta. Carlos answered all my questions, he was very patient, and helped me every step through the entire process. I highly suggest to request for Carlos. I’m very grateful for this equity service at unison being that there are no monthly payments, it is a huge help!

30 June 2026
Unprompted review
Unison  logo

Reply from Unison

We're so glad to hear about your excellent experience and appreciate you sharing your positive feedback. It's wonderful to know that our team was able to provide such helpful and patient support throughout the process. We are truly grateful for your kind words!

Rated 3 out of 5 stars

The first person I worked with was not…

The first person I worked with was not helpful. In fact, gave me incorrect information. Months later, Catina reached out and patiently explained the process and the terms, which resulted in a successful sale and resolution. I rate Catina 5 out of 5. Thank you.

26 June 2026
Unprompted review
Unison  logo

Reply from Unison

We appreciate you sharing your experience. We are concerned to hear about the initial difficulties you encountered and are always working to ensure our processes are improved. We are truly pleased that our team member was able to provide clear explanations and facilitate a successful resolution.

Rated 5 out of 5 stars

Professionalism = Mr. Carlos Argueta

Mr. Carlos Argueta, Mortgage Loan Originator, for Unison, was completely clear, inviting, well spoken, knowledgeable and totally professional throughout the entire application process. Mr. Argueta was always available and ensured that I completely understood whatever I was unclear about when I contacted him.
Mr. Argueta went above and beyond his job description to assist me in being comfortable, informed and satisfied as I moved through the application process.
Mr. Carlos Argueta’s rating as the Mortgage Loan Originator for Unison Mortgage Corporation is a 12 out 10. He was simply….Excellent and Unforgettable.

25 June 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear about your exceptional experience with our mortgage loan originator. It is wonderful to know that our team member provided such clear, knowledgeable, and professional support throughout your application process, ensuring you felt comfortable and informed every step of the way. We truly appreciate you sharing your positive feedback.

Rated 5 out of 5 stars

Best Deal - Straight Forward/Honest

The staff was very helpful and easy to work with. I tried HomeTap and Point first and Unison gave the best deal.

23 June 2026
Unprompted review
Unison  logo

Reply from Unison

We're so glad to hear our team was helpful and that we could offer you the best deal after comparing options. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Thank you Demetri for helping through…

Thank you Demetri for helping through the process, taking the time to clarify inquiries, and keeping me updated on my application status. It’s been a pleasure working with you.

22 June 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear we could assist you effectively. We enjoyed working with you too.

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