Jeff was wonderful to work with. He stayed in contact and clear communications on doing the remodel adjustment process. The closing paperwork is complete and ready way before we are scheduled to clos... See more
Company replied
Location
Switch location4 Embarcadero Center, #710, 94111 San Francisco, California, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with Unison was very positive from start to finish. Demetrios Frangoulis was professional, responsive, and clear in his communication, which made the entire process smooth and easy... See more
Company replied
This is a terrible company with a bunch of people who know NOTHING about real estate and they prey on people with even less knowledge than them. They repeatedly sent me marketing information so... See more
Company replied
This company is completely garbage. Save your equity and your ability to sell your home and protect your family. They are bad news
Company details
Written by the company
Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.
Contact info
4 Embarcadero Center, #710, 94111, San Francisco, California, United States
3.4
Average
4 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unison payoff process
Jeff was wonderful to work with. He stayed in contact and clear communications on doing the remodel adjustment process. The closing paperwork is complete and ready way before we are scheduled to close escrow.
17 February 2026
Unprompted review
Reply from Unison - San Francisco
Thank you for sharing your experience with us. We are glad to hear that Jeff provided the clear communication and "full speed" service we aim for at Unison. It’s great to know Jeff had your paperwork finalized well ahead of your escrow date. Our goal is to ensure our customers feel supported and prepared for a smooth closing.
We wish you the very best in your next chapter!
Professional, Transparent, and Easy to Work With
My experience with Unison was very positive from start to finish.
Demetrios Frangoulis was professional, responsive, and clear in his communication, which made the entire process smooth and easy to understand. He took the time to explain how everything works, answered all of my questions patiently, and never made me feel rushed or pressured.
What stood out most was his transparency and organization. Everything was clearly laid out, expectations were set upfront, and there were no surprises along the way. The process felt well-structured, and I always knew what the next step was.
Overall, Unison does a great job of combining professionalism with a customer-focused approach. I would recommend them to anyone looking for a company that values clarity, honesty, and efficiency.
22 December 2025
Unprompted review
Reply from Unison - San Francisco
Thank you so much for taking the time to share such a detailed account of your experience! We are thrilled to hear that Demetrios provided the professional, transparent, and well-structured support we strive for at Unison.
It is our goal to ensure every customer feels informed and empowered throughout the process, so knowing that Demetrios' organization and clear communication made your journey smooth and stress-free is wonderful to hear. We truly appreciate your recommendation and are proud to have had the opportunity to assist you.
GARBAGE
This company is completely garbage. Save your equity and your ability to sell your home and protect your family. They are bad news
9 December 2025
Unprompted review
Terrible company…stay away and keep full control of your equity!!
This is a terrible company with a bunch of people who know NOTHING about real estate and they prey on people with even less knowledge than them.
They repeatedly sent me marketing information so I finally decided to look into this further as the concept was interesting and something I hadn’t seen despite doing real estate and finance for 30 years.
The first rep I spoke with never returned my calls and never provided the information he promised. I finally asked to be switched to another person. The 2nd person promised the world which was the first red flag. I proceeded with caution and after wasting my time for over 2 months, they said they couldn’t proceed because they couldn’t find enough comps…after they had already done 2 appraisals by appraisers they hired.
I have a 800+ FICO and significant equity, even according to their own appraisals but they apparently didn’t trust their own people and the whole thing was a complete waste of time.
I went to my bank and got a HELOC that took less than 3 weeks from start to finish and I have full control of it and don’t need to share anything with them.
Moral of the story is don’t waste your time nor give away your hard earned equity to these scammers.
20 December 2024
Unprompted review
Reply from Unison - San Francisco
Thank you for taking the time to share your experience. We understand how important timely communication and clear expectations are throughout the process. While we don’t manage the appraisal process directly, we recognize how appraisal outcomes can affect the overall experience and share your disappointment when challenges arise.
We’re continually working to enhance the way we support homeowners exploring options to access the equity in their homes. Although we weren’t able to assist in your individual case, we’re glad you found a solution that worked for you and wish you the best moving forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.