Unison Reviews 

241
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making the process smooth and easy to understand. Many reviewers highlight the exceptional customer service, noting that representatives are responsive, clear in communication, and take the time to explain everything patiently without pressure. The quick response times are frequently mentioned, with customers appreciating how promptly their questions are answered and how well they are kept updated throughout the process. However, some people were dissatisfied with the service, reporting issues such as unreturned calls, unfulfilled promises, and a lack of knowledge from some representatives. A few other people also felt that their specific situations, like disability income, were not handled correctly, leading to frustration and a feeling of not being helped.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff, frequently highlighting individuals... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and efficiency of the staff.... See more

Customer service

People report positive experiences with customer service, highlighting the patience, clarity, and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeff Westover was a pleasure to work with. He sent us all papers we needed for our closing with out fail. He also responded to questions and sent us the approval we needed to fix some typographical... See more

Company replied

Rated 5 out of 5 stars

after a lot of research into Home Equity loans, Reverse Mortgages and Home Equity Agreements and all the pros and cons of each, I decided to move forward with a Home Equity Agreement. Again, after res... See more

Company replied

Rated 5 out of 5 stars

Thank you Demetri for helping through the process, taking the time to clarify inquiries, and keeping me updated on my application status. It’s been a pleasure working with you.

Company replied

Rated 5 out of 5 stars

I saw unison on my phone when I was looking for a home equity loan, when i talked to Emily about being a customer I did not believe her. She said I could get a loan interest free for 50k. I went to... See more

Company replied


Company details

  1. Non-bank financial service
  2. Alternative Financial Services

Written by the company

Unison is a San Francisco and Omaha, Nebraska based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through equity sharing agreements, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Instagram and LinkedIn.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

241 reviews

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No history of asking for reviews

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4.6

All reviews

(241)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience working with Carlos at unison.

My experience with unison was excellent because I worked with Carlos Argueta. Carlos answered all my questions, he was very patient, and helped me every step through the entire process. I highly suggest to request for Carlos. I’m very grateful for this equity service at unison being that there are no monthly payments, it is a huge help!

30 June 2026
Unprompted review
Rated 3 out of 5 stars

The first person I worked with was not…

The first person I worked with was not helpful. In fact, gave me incorrect information. Months later, Catina reached out and patiently explained the process and the terms, which resulted in a successful sale and resolution. I rate Catina 5 out of 5. Thank you.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism = Mr. Carlos Argueta

Mr. Carlos Argueta, Mortgage Loan Originator, for Unison, was completely clear, inviting, well spoken, knowledgeable and totally professional throughout the entire application process. Mr. Argueta was always available and ensured that I completely understood whatever I was unclear about when I contacted him.
Mr. Argueta went above and beyond his job description to assist me in being comfortable, informed and satisfied as I moved through the application process.
Mr. Carlos Argueta’s rating as the Mortgage Loan Originator for Unison Mortgage Corporation is a 12 out 10. He was simply….Excellent and Unforgettable.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Demetri for helping through…

Thank you Demetri for helping through the process, taking the time to clarify inquiries, and keeping me updated on my application status. It’s been a pleasure working with you.

22 June 2026
Unprompted review
Unison  logo

Reply from Unison

We are so glad to hear we could assist you effectively. We enjoyed working with you too.

Rated 5 out of 5 stars

Working with Carlos Argueta was great

Working with Carlos Argueta was great. When it seemed like the deal wouldn't go through, he went above and beyond the call of duty to make it work and in the end we closed on great terms. Unison was a great company to do business with.

15 June 2026
Unprompted review
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Reply from Unison

We are so glad to hear about your positive experience and that we could help make the deal work. Thank you for your kind words!

Rated 5 out of 5 stars

Derek helped make the process easy and…

Derek helped make the process easy and seamless. An all around good experience.

10 June 2026
Unprompted review
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Reply from Unison

We are so pleased you had such a positive and seamless experience. We appreciate your kind words.

Rated 5 out of 5 stars

Great experience with Unison

This program met our current needs perfectly and the process was handled quickly and seamlessly by our rep Tanner. He took a lot of time to measure we understood the pros and cons of the program for our situation, what our options were, and how the process would work. He also kept us updated throughout the process. I compared Unison’s offer and terms with those of the other available HEI companies and Unison’s was far and away the better deal for me. Loan funded very quickly.

20 May 2026
Unprompted review
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Reply from Unison

We're so glad to hear we met your needs perfectly and that the process was handled quickly and seamlessly. We appreciate you highlighting the clear communication and the value we provided. Thank you for your positive feedback!

Rated 5 out of 5 stars

Austin Jerrel Peralta was always ready…

Austin Jerrel Peralta was always ready to actually work and get things done while being very prompt. I did not get my refinancing company to comply but without Austin’s help it would have taken weeks later to get answers. He made all parties work and talk together. He is part of the reason the world still runs professionally. Thanks alot Austin. From Fajar Siahaan.

8 May 2026
Unprompted review
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Reply from Unison

We're so happy to hear about your positive experience and appreciate you sharing such kind words. We are glad we could assist and provide the support you need.

Rated 5 out of 5 stars

this is a great company

this is a great company. My transaction with this group was not easy , it involved having some Title work that was rather complicated and other aspects of my financial situation. Nevertheless, my loan officer, Carlos, was simply outstanding. I had calls back from him within 10 minutes any time that I had a question, and more importantly than that, he answered email with some of my stupid questions within 15 minutes every time. I highly recommend these guys, their offer was excellent, and everything was clear as a bell in terms of the financial structure as we went forward. It also was done in about 14 days with no hold ups from anybody. Call Carlos, you will be happy.

8 May 2026
Unprompted review
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Reply from Unison

We are so glad to hear about your positive experience and appreciate you sharing your feedback. It is wonderful to know our team provided excellent support, especially with complex title work and financial aspects. We pride ourselves on clear communication and efficiency, and we are happy we met your expectations.

Rated 5 out of 5 stars

I am a repeat customer of Unison😁

I am a repeat customer of Unison😁

It is nice to get a clear and simple picture of the entire process with all the details to fill in the blanks.

My representative, COLLEEN is awesome 🙏

I appreciate her willingness to communicate via email, text messages and phone conversations.

This process probably rarely goes in a straight line from start to finish and all the pauses, bumps, turns, twists and so on...Colleen did a GREAT job navigating it all and keeping the focus on the finish line😁 Thank you🙏

5 May 2026
Unprompted review
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Reply from Unison

We are so pleased to hear you had such a positive experience with us as a repeat customer! We are especially glad that our team provided clear communication and excellent navigation throughout the process. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Carlos explained to me and broke it…

Carlos explained to me and broke it down Barney style so I would know what is going and answer ever question I had for him.

1 May 2026
Unprompted review
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Reply from Unison

We are so glad our team clearly explained everything and answered all your questions. Thank you for your kind words!

Rated 5 out of 5 stars

Demeteri helped me get thru the process…

Demeteri helped me get thru the process smoothly and made sure I was updated reguraly..He also made sure that I understood every step and kept me informed.He made sure I read thru all the necessesary documents and was knowledgeable in how everything works..I would defenitely recommend Unison to my friends and family in the future..

1 April 2026
Unprompted review
Unison  logo

Reply from Unison

We're happy to hear that the process was smooth and informative for you. Thank you for recommending our services!

Rated 5 out of 5 stars

I worked with Carlos Argueta and he was…

I worked with Carlos Argueta and he was the most responsive, helpful Loan Officer I have worked with. Was always willing to answer my questions, as well as work things out when they go sideways. I would recommend both Unison and Carlos Argueta 1000 times over.

30 April 2026
Unprompted review
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Reply from Unison

We are so glad to hear that you had such a positive experience. It's wonderful that Carlos was so helpful and responsive to your needs. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Great Communication

Really great communication and assistance from my agent (Carlos). The whole process went smoother than expected. Thanks!

1 May 2026
Unprompted review
Unison  logo

Reply from Unison

We're happy to hear that the communication and assistance you received made the process smooth. We appreciate you taking the time to share your positive experience!

Rated 1 out of 5 stars

Update

This company engages in unfair and predatory practices. When attempting to pay off the loan:
Agreed-upon and confirmed appointments go unattended.
Payoff amounts are submitted and then retracted.
Administrative costs are added to appraisal fees.
There is no way to call a company representative directly.
Emails to the company often bounce.

Beware, this is not a reputable company.

Three things are noteworthy:
The response does not even mention the payoff amount given, then rescinded.
Regarding email "character limitations," the emails were one sentence. I have a dozen "bonc4e' notices indicating that.
Their appraisals seem to be a scam. They tell you that you can get an approved appraiser and give you names. But none of them will contract with you directly. They all tell you that you have to go through Unison, which requires an additional $250 fee. Also interesting is that initial appraisals are unusually low and boutout appraisals are very high.

7 February 2026
Unprompted review
Unison  logo

Reply from Unison

Thank you for reaching out and sharing your feedback. We would first like to clarify that a Unison agreement is not a loan, but a residential equity sharing agreement; as such, the payoff process functions differently than a traditional mortgage. We sincerely apologize for the frustration regarding your appointment, and the communication hurdles you encountered. We experienced a technical error with our appointment links, and several of our outreach efforts were hindered by email bounces caused by character limitations from your email domain. Our team worked diligently to find technical workarounds to resolve these issues and reconnect with you via phone as quickly as possible. These challenges were addressed and explained by our team, and while we understand the preference for direct contact, Unison provides a dedicated support line for all assistance to ensure consistent service. For security and privacy reasons, we do not provide personal numbers for individual representatives.

Regarding your concerns about payoff costs, it is important to clarify that administrative fees for appraisals are set by independent, third-party appraisal management companies and are not determined by or paid to Unison. We remain committed to supporting you as a customer and providing the necessary guidance for your agreement. We are here to help you offboard your agreement. Whenever you are ready, please contact our official support line so we can assist you in moving forward.

Rated 5 out of 5 stars

Great Experience with Jim and Unison

Jim was great to work with. He was calm, patient, and always took the time to answer my questions without making anything feel stressful. He made the whole process feel a lot easier, and the transaction moved quickly from start to finish. Really appreciate his help throughout.

21 April 2026
Unprompted review
Unison  logo

Reply from Unison

We're happy to hear that your experience was a positive one. We appreciate that our calm and patient approach made the process easier and faster for you. Thank you for your kind feedback.

Rated 5 out of 5 stars

Brandon is an excellent Unison advisor!

Brandon provided accurate and complete information, didn’t try to give us a hard sell, and established himself as a very trustworthy person. I could ask him targeted questions and get simple, straightforward answers.

He responded quickly to our inquiries, and always treated us with respect. Much appreciated!!!!!

17 April 2026
Unprompted review
Unison  logo

Reply from Unison

We're happy to hear that you found our team member to be trustworthy and informative. We appreciate that they provided you with simple, straightforward answers and responded quickly to your inquiries with respect. Thank you for your positive feedback!

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