Vagaro Reviews 

Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!

I’ve been using Vagaro for 2 years now, and I can confidently say it’s the worst booking platform I have ever encountered. The only reason I'm still using it is because it happens to be the most popular option in Canada (for now).
Aside from the endless bugs that look like they belong in software from the early 2000s, their recent updates are a complete disaster for business. They recently launched the 'Vera Fill My Book' feature. I read the documentation carefully, and there was absolutely no mention that it would force clients to make a mandatory prepayment just to book. Because of this hidden requirement, I sat for 4 days straight without a single reservation during peak season! Finally, a loyal client messaged me asking 'what is this?' because the system blocked them.
I immediately went in to turn the feature off, and the system redirected me to an activation page. I checked the next day, and to my horror, it was STILL active. Vagaro is complete garbage that creates massive roadblocks and destroys your revenue instead of streamlining operations, which is the entire point of CRM software. Avoid it if you can.

Out of the blue I received an email from this company saying that as I have used them before they were contacting me with last minute deals.

Well for a start I have never heard of them let alone used them. Then when I try to unsubscribe I can’t without logging into my account which I do not have!!! So no doubt I am stuck with being inundated with their useless emails.

What sort of a company forces people to open an account in this way, not a trustworthy one in my opinion.

I wush i had found them earlier it would of saved me alot of time money and eneryg. They took care of everything soo efficient and so quick. They are litterally the best. 5 stars definately

useless software and worst service. not to mention binding in contract and making clients pay for a year for not using the software. pathetic.

I have been with Vagaro since April 2022 and there have been bumps and bruises along the way that I have been able to work through and overlook. Since Oct 2025 however, there has been a major issue that has been affecting my business that remains unresolved and basically ignored.

I run a dance fitness company that offers 2 classes per week. In October, we saw a sudden drop in registration of our mid week class. It was only after speaking with students and confirming with multiple people on various mobile phones, including those that had never installed it, that the class was not showing up.

Reaching out to support, they insisted they could not duplicate it, and until I had the opportunity to have them see it on my phone in real time, I was not believed. I was also able to duplicate this issue on the website.

According to support leadership, the programmers confirmed that the code was working as intended and that the next class would be suggested to the student. Apparently the programmers are allowed to choose when people want to exercise as this is how students can book.

Thursday to Monday = Only Monday classes
Tuesday & Wednesday = Only Wednesday classes

Despite multiple emails in an open ticket with assurances that my concerns were being forwarded to the programming team and my request to be contacted by someone in the Accounts team, I am once again contacting them for yet another flaw.

On a day someone should be able to book Monday June 29th, the website and app shows the next class as Wed July 8th. Two classes are not accessible for anyone to book.

I pay full price for an app and the website so my students can book classes. I asked for someone to talk to me about the lack of value for what I am paying for in fair compensation.

Now I am here, writing a review on Trustpilot to warn anyone in fitness not to choose this platform. In fact, I encourage everyone to read the 1 star reviews that talk about the issues with the app which is part of the subscription that we pay for.

One last thing. I'm a tech by trade so I did my homework long before I reached out to them. I think they forgot that I was the one that reached out to them a month after I signed up when they were ignoring a sophisticated phishing email campaign trying to gather our login credentials at a newly registered domain. I worked directly with them and 2FA was immediately implemented. Maybe that was a forewarning I should never have overlooked.

Carl has been amazing with helping me set up my online booking system! He has helped me from the first call all the way through. Has never just left me after the first phone call and said get on with it, he’s always been a message away and been happy to answer all my questions. I’m good with tech but not that good! He has shown me everything I’m able to do with my online booking and my marketing. Also helped me with how I can get my Instagram to business to create a book now button! I honestly cannot thank Carl or recommend him enough! Such an asset to the Vagaro team! Thank you so much Carl

Very helpful and very good in what he does explained everything to make the change over run smoothly thankyou Liam 😌

Cancelled my account and they keep billing me. Do not use this unprofessional cowboys!

So I’ve moved from Fresha to Vagaro, Liam has been extremely helpful with the move and has pretty much held mine and my teams had all the way through. Estera built our website (which is included) and omg she’s nailed the brief!
My only negative feedback about the move would be I don’t find the system as compatible with mobile phones as Fresha was, it’s also slower and not as smooth to use but we’re getting used to it

Absolutely brilliant customer service on boarding Help with every single aspect of the booking system also weekly calls enabling you to understand how to work it
Vegaro really puts their heart into their customers and offers you calls and a WhatsApp space to speak to your advisor 11 out of 10 I give them five stars and more

Vagaro system allowed my hair studio to cancel me the day of my appointment, then they immediately marked me as a no show, then when I tried to write a review it on Vagaro it said I couldn't because I was never their customer because they marked me as a NO SHOW knowing I was going to put my bad review! No wonder they have 5 stars on stupid Vagaro and don't list themselves on google. Vagaro lets them get away with this!!!

Owen has been super helpful at any queries I have and looking into things, I feel very supported from Owen and the UK team at Vagaro, many thanks :)

As a business owner perspective, there is so much support for the business side! just to mention a few, how to set up or any issues- it's a fast response and finding solutions. I love all the features it really helps customers find your business and how customized you can really make it when it comes to your booking menu and love the daily deals they give you so many options. Customers love it too! I get feedback, they always say how easy it is to book. It's been a great experience so far!

Jack at Vagaro is very helpful and prompt as well as detailed. He has given me the same amount of help before I became a vagaro customer as after signing up, which is usually where others fail! Thank you for helping me build and grow my business.

I was told that my first trial month will be free. There was no one to assist me how to start the process. I was just checking and entered my credit card details and clicked on free where it was mentioned. I never received any email regarding my boarding. I checked my credit card details then I came to know that I was charged unnecessarily. I raised a question and I was given assurance that there was a glitch from vagaro's end and money will be refunded. I didn't receive the accessory also. I was not getting any replies from vagaro regarding my refund. I then uninstalled the app and exit from account then again $140 was deducted. It seems that I have been scammed. I never used the app and I was scammed for $210. This is ridiculous. I have been scammed by vagaro.

Owen has been incredibly helpful throughout the whole setup process. He was always patient, professional, and very quick to respond whenever I had questions — even through WhatsApp. Communication was always easy and friendly, and he made the entire experience much less stressful. I truly appreciate all his help and support and would highly recommend Owen and the Vagaro UK team! 😊

I had previously been very happy with Vagaro, but since the recent system updates around April 2026, we have experienced continuous issues that are seriously affecting our business operations.

Problems include missing or incorrect paid amounts, paid packages not showing properly, IOUs/payment records failing to generate, reports not matching actual payments, and frequent system glitches.

I have spent hours with customer support every few days over the last two months, yet the issues continue without a permanent resolution. Very disappointing for a business platform that we rely on daily.

great, really easy to use.

Horrid system and horrid customer service. Our vagaro has begun changing our clients appointment times and dates on its own, yet technical team says they can’t figure out why or know what’s happening. The system doesn’t follow our reminder rules and sends the out 20 minutes prior to the visit rather than two weeks and 48 hours. The tablet they created glitches non stop and the reports and inventory never match the app on any other device. Our password to get into our system changes on its own and they can’t seem to make it stop. The system literally sucks so bad and they keep coming out with new features instead of fixing these problems that legit make it impossible to use. We have had whole days of clients recently where none of there times were accurate because vagaro moved them by 45Min to over an hour. So our entire staff was screwed all day.