Dinner Lady Reviews 

3,784
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the delivery service is exceptionally fast and reliable, while warmly praising the incredible variety of delicious, dessert-inspired e-liquid flavors and their consistently high quality. Shoppers consistently find the online ordering process completely hassle-free, highlighting the wonderful promotional deals and very affordable prices. Some reviewers were not happy with occasional delivery delays or packages taking significantly longer than expected to finally arrive at their destination. A few consumers also mentioned receiving incorrect orders or items that simply did not match the online descriptions provided on the website.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and prompt... See more

Product

Customers consistently note positive experiences with product, highlighting the great variety of smooth and... See more

Service

Users describe positive interactions with service, highlighting fast delivery times, prompt email responses,... See more

Order

Reviewers highlight positive aspects of order placement, praising the efficient checkout process and fast... See more

Quality

People report positive experiences with quality, highlighting smooth, consistent flavours and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve vaped Dinner Lady for the past 5 yrs and highly recommend their product. Recently I had a problem with my delivery so contacted customer service for the first time. I was so impressed with the p... See more

Company replied

Rated 5 out of 5 stars

Best juice in the UK apart from the new improved lemon tart. Please 🙏 make it clear to others that you have an original lemon tart as I’ve seen reviews saying people can’t see what all the fuss is ov... See more

Company replied

Rated 5 out of 5 stars

Straight forward process! Website was easy to navigate. Delivery was fast. Checked batteries, all in good working order. Fair price. I'm happy with my purchase. I would definitely use this company aga... See more

Company replied

Rated 5 out of 5 stars

Very good service. Liquids arrived within 2 days very handy as I've quit smoking tobacco. Love all the flavours especially the dessert ones. Will be regularly using Dinner Lady. I've used them before... See more

Company replied


Company details

  1. Electronic cigarette store
  2. also in
  3. Vaporiser shop

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,784)

682 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best seller

My order came quickly from the seller everything as described at a great price 6 bottles for £10 great value thanks dinnerlady.highly recommend.

12 October 2026
Rated 5 out of 5 stars

Easy to order

Easy to order. Great service & product.

12 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Mr Paviour,

Thank you for your wonderful review! ⭐😊

We're delighted to hear that you found our website easy to order from and were pleased with both our service and products. 💨🛒✨ We work hard to make the shopping experience as smooth as possible, so it's great to know we got it right for you!

Thank you for choosing Dinner Lady and for taking the time to share your feedback. We look forward to serving you again soon! 💜🍰🚚

Rated 3 out of 5 stars

DL was very quick to ship goods

DL
Happy to report that both seem to be working okay at the moment, so all good again I think ??
Rgds DC

was very quick to ship goods to me, much appreciated.
The problem I have now is that one of the two ArcFire will not charge!
This morning both were working fine, no problem. Tonight neither one are working? Just gonna try and charge both and check in an hour's time. More later.....

15 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi David,

Thank you for your review and for your kind words about our fast shipping! 🚚⚡ We're delighted to hear your order arrived quickly and was appreciated. 😊

We're sorry to hear you're experiencing an issue with your Innokin ArcFire devices. 😔🔋 It sounds like you're already carrying out some troubleshooting by charging both devices, which is a great first step.

If the issue persists after charging, please don't hesitate to email our Customer Service team support@vapedinnerlady.com) with your order details, and we'll be more than happy to investigate this for you and help find a solution. 🛠️💜

We appreciate your patience and look forward to hearing whether the devices start working again after charging. Thank you for choosing Dinner Lady! 💨🍰✨

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, thank you 🙏 the vapes are great, my favourite and they always offer discounts

9 October 2026
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Reply from Dinner Lady

Hi Ilaria,

Thank you for your amazing review! ⭐😊

We're so pleased to hear that you're enjoying our vapes and that they've become your favourite! 💜💨 It's also great to know your order arrived quickly and that you're making the most of our regular discounts and special offers. 🚚⚡🎉

We truly appreciate your continued support and taking the time to share your experience. We look forward to bringing you more of your favourite products and great deals in the future! 🍰✨

Rated 5 out of 5 stars

Great price for a quality product

Great price for a quality product, with very quick delivery.

9 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Mr Low,

Thank you for your fantastic review! ⭐😊

We're delighted to hear that you found our products to be great value for money and were pleased with the quality. 💨✨ It's also wonderful to know that your order arrived quickly, as we know fast delivery makes all the difference! 🚚⚡

Thank you for choosing Dinner Lady and for taking the time to share your experience. We look forward to serving you again soon! 💜🍰

Rated 5 out of 5 stars

Brilliant service

Brilliant service, next day delivery, excellent products and value for money

12 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi L Cave,

Thank you for your fantastic 5-star review! ⭐😊

We're delighted to hear that you were pleased with our brilliant service, next-day delivery, and the value offered by our products. 🚚⚡💨 Providing great products at competitive prices is what we strive for, so it's wonderful to know we've met your expectations.

Thank you for choosing Dinner Lady and for taking the time to share your experience. We look forward to serving you again soon! 💜🍰✨

Rated 4 out of 5 stars

I am in no way complaining but I…

I am in no way complaining but I recently ordered fuyl pods which were delivered exactly as ordered and very quickly.
The only negative for me is the lack of choice of flavours.

12 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Steven,

Thank you for taking the time to leave a review! 😊 We're delighted to hear that your FUYL pods arrived quickly and exactly as ordered. 🚚⚡

We also appreciate your feedback regarding the flavour selection. 🍓🍇🫐 Customer feedback like yours is incredibly valuable, and we're always looking at ways to expand and improve our range to offer more choice for our customers. 💜

Thank you for choosing Dinner Lady, and we hope to bring even more exciting flavours to our collection in the future! 🙌✨

Rated 5 out of 5 stars

Fast delivery

Fast delivery

12 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Mathlan,

Thank you for your 5-star review! ⭐😊

We're delighted to hear that your order arrived quickly and that you were happy with our fast delivery service. 🚚💨 We know how important it is to receive your vape products promptly, so it's great to know we met your expectations!

Thank you for choosing Dinner Lady, and we look forward to serving you again soon. 💜🍰

Rated 5 out of 5 stars

Good site nice vapes

Site is easy to use

7 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Dixie,

Thank you for your review! ⭐😊

We're delighted to hear that you found our website easy to use. 🛍️💨 We work hard to make shopping with Dinner Lady as simple and convenient as possible, so it's great to know you had a smooth experience.

Thank you for choosing Dinner Lady and for taking the time to share your feedback. We hope you continue enjoying our vapes and look forward to serving you again soon! 💙🍋

Rated 5 out of 5 stars

Dinner lady has to be given five stars

Dinner lady has to be given five stars. Vast range of items delivered super fast. And the price is terrific with discounts according to amount of pieces bought. Thanks as always

9 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Joyce,

Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ 😊

We're delighted to hear that you're enjoying our wide range of products, super-fast delivery, and great value discounts. 🚚⚡🛍️ We work hard to offer our customers the best possible experience, so it's fantastic to know we're getting it right.

Your continued support means a lot to us, and we're thrilled that you keep choosing Dinner Lady. 💙🍋

Thank you for your kind words, and we look forward to serving you again soon! 🙌😊

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Stephen,

Thank you for your 5-star review! ⭐⭐⭐⭐⭐ 😊

We're delighted to hear you were happy with our great prices and fast delivery. 💨📦 Providing excellent value and getting orders to our customers quickly is what we strive for every day.

We really appreciate your support and look forward to serving you again soon! 💙🍋

Rated 5 out of 5 stars

Excellent service

Excellent service, regular updates, whole transaction was faultless.

5 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Sarah,

Thank you for your fantastic review! ⭐😊 We're delighted to hear that you received regular updates throughout your order and that the whole experience was faultless. 🚚💨

Providing excellent service and keeping our customers informed every step of the way is something we take great pride in, so it's wonderful to know we delivered on that for you. 🙌

We really appreciate your support and look forward to serving you again soon! 💙

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. Good price and speedy delivery

7 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Tina,

Thank you for your lovely review! 😊💙

We're delighted to hear that you found our website easy to navigate and that you were happy with both our prices and speedy delivery 🛍️💷🚚⚡.

We work hard to make shopping with Dinner Lady as simple and convenient as possible while offering great value and fast service, so it's fantastic to know we met your expectations ⭐🙌.

Thank you for choosing Dinner Lady and for taking the time to share your feedback. We look forward to serving you again soon! 💨✨😊

Rated 5 out of 5 stars

Product arrived on time

Product arrived on time, probably due to you using Royal mail, and not a unreliable carrier.
Thank you.

6 October 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Barry,

Thank you for your review! 😊💙

We're delighted to hear that your order arrived on time and that you had a positive delivery experience 🚚⚡.

We work hard to ensure orders are dispatched quickly and delivered reliably, so it's fantastic to know everything arrived as expected 📦⭐.

Thank you for choosing Dinner Lady and for taking the time to share your feedback. We really appreciate your support and look forward to serving you again soon! 💨✨😊

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