Abigael was fantastic in her dealings with me. Very responsive and knowledgeable on the subjects matter too. Great Customer service. Many thanks
Company replied
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Review summary
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Reviews shaping this summary
Victoria was excellent. She understood the issue straightaway and formulated a plan. All good now and very many thanks for your help, very professional.
Company replied
I truly appreciate their prompt response to my query. Special thanks to Ashley, who has always been exceptionally helpful.
Company replied
I requested for a copy of MT103, and I got it within 24 hours. Abigael was very supportive, as she ensured I got the telex in a timely manner.
Company replied
Company details
Written by the company
Global cross-border B2B payments solution that helps businesses send money to anyone, anywhere. Effortlessly accept payments, streamline payouts, manage global expenses, automate financial tasks, and grow revenue.
Contact info
United Kingdom
- verto.co
4.6
Excellent
813 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Would 100% recommend, as someone who has used a number of other remittsnce platforms
After my previous remittance platform went down, I discovered and started using Verto, and I have to say, I've been pleasantly surprised. They are very professional and regulated, but once onboarded, their rates are very competitive and their customer service is top-notch. Would 100% recommend.
19 December 2025
Unprompted review
Reply from Verto
Hi Ben,
Thank you for the 100% recommendation! We understand that trust is everything in this industry, especially when moving from another platform. We take our status as a regulated and professional provider very seriously, and we’re so glad you’ve found our rates and support to be 'top-notch' now that you are on board. Welcome to Verto!
The Verto Team
Verto has become part of my business
We use Verto to pay our suppliers in Europe, and it has been hitch-free and seamless so far. The sales reps & business dev team members are very helpful and formal.
Verto onboarding is very strict, but understandable, considering regulation.
22 December 2025
Unprompted review
Reply from Verto
Hi Terdoo,
Thank you for the detailed feedback! We are pleased to hear that your supplier payments to Europe have been hitch-free and seamless. We truly appreciate your understanding regarding our strict onboarding process; as a regulated financial institution, these checks are vital to ensuring the safety and security of all our clients' funds. We’ll be sure to pass your compliments along to our Sales and Business Development teams for their professional support!
The Verto Team
Ashley’s support and relationship…
Ashley’s support and relationship management have been exceptional. He proactively and urgently resolved issues around a pending transfer payment that could have negatively impacted our business. His prompt intervention and dedication ensured continuity and strengthened our operational stability.
We sincerely appreciate his commitment and the high level of professionalism he consistently demonstrates.
15 December 2025
Unprompted review
Reply from Verto
Hi Norbert,
Thank you for sharing such a powerful testament to Ashley’s dedication. We understand that in international business, a pending payment is more than just a transaction—it’s about your operational stability and business continuity. We are incredibly proud of Ashley for her proactive and urgent intervention to ensure your business remained unaffected. We will be sure to share this high praise with her and the wider team as an example of the level of professionalism we strive for every day.
The Verto Team
Ashley was v good in addresing our…
Ashley was v good in addresing our requirements
4 December 2025
Unprompted review
Reply from Verto
Hi Fabrizio,
Thank you for the positive feedback! We are so glad to hear that Ashley was able to address your requirements effectively. She is a dedicated member of our team, and we’ll be sure to pass along your kind words to her.
The Verto Team
Support Experience
Having been mired in endless loop of documentation and labyrinthine, non performing platform interface for three days, Ashley came through and quickly sorted out our issues and got us going again.
4 December 2025
Unprompted review
Reply from Verto
Hi Radbrook,
Thank you for your feedback. We sincerely apologise that you found our initial documentation process and interface frustrating—that is certainly not the 'seamless' experience we strive to provide. We are incredibly glad to hear that Ashley was able to step in, cut through the complexity, and get you moving again so quickly. She is an expert at navigating these 'labyrinthine' moments, and we’ll be sure to share your high praise with her!
The Verto Team
Stay far away from this company
Stay far away from this company, you want you money tied up and unable to withdraw, then my all means use them, a client paid via credit card, almost 49 days and I'm still fighting to get my funds from them, although the money was withdrawn from my clients credit card, stay away people, NO customer service, they not giving a .......
28 November 2025
Unprompted review
Reply from Verto
Hello Anthony, we sincerely apologise for the frustration and the delay you’ve experienced with this card transaction. We understand that 49 days is a significant amount of time, and this is certainly not the level of service we aim to provide.
Credit card processing involving cross-border settlements can sometimes involve complex verification steps between multiple banks.
We are glad to confirm that this issue has now been resolved and we hope to have the opportunity to build a trusting relationship with you moving forward.
The Verto Team
Approving new beneficiaries
The overall service is good. But the approval process for new beneficiaries take more time (in my case more than a week) and that is very frustrating if you need to pay supplier invoices and want to make international payments.
One of the customer support team Ashley, I want to appreciate him for his services. Always quickly responding emails and following up cases seriously. He unlocks for me in the process and my rate could have been 1-2 stars with out his support.
24 November 2025
Unprompted review
Reply from Verto
Hi Simon,
Thank you for your honest and detailed feedback. We sincerely apologise for the frustration caused by the delay in your beneficiary approval process; taking more than a week is certainly not the seamless experience we aim for.
However, we are so glad to hear that Ashley was able to step in and provide the support you needed. We will certainly pass on your appreciation to him for his quick responses and dedication. We are currently working to streamline our approval timelines to ensure they match the high standard of service Ashley provided you.
The Verto Team
Reliable, Fast, and Great for Global Payments
We’ve been using VertoFX for over a year and we’re genuinely very happy with it. Transfers are fast, the platform is fully digital, and their customer service replies quickly whenever we need help. David from their support team has been especially helpful and always makes things easy for us. The exchange rates are great, and being able to pay suppliers in their own currency has opened up options for us and made our purchases cheaper. It’s been a really solid solution for our international payments.
26 November 2025
Unprompted review
Reply from Verto
Hi Max,
Thank you so much for being a loyal Verto user over the past year! We are thrilled to hear that our platform has helped open up new options for your business and made your international purchases more cost-effective. We'll be sure to share your kind words with David—he’ll be delighted to know he’s made things easy for you.
We look forward to supporting your global growth for many more years to come!
The Verto Team
Special thanks to Victoria from Vertofx…
Special thanks to Victoria from Vertofx team for being super fast and efficient in solving my refund request.
14 November 2025
Unprompted review
Reply from Verto
Hi Joshua,
That is wonderful to hear! We are so glad that Victoria was able to handle your refund request super fast and efficiently. Providing excellent service is what we aim for, and we'll be sure to pass on your special thanks to her. Thank you for choosing Verto!
The Verto Team
Prompt timely and responsive team at…
Prompt timely and responsive team at Verto.
14 November 2025
Unprompted review
Reply from Verto
Hi Chinomnso,
It is great to hear this feedback! The Verto team works hard to be prompt and responsive for all our customers. Thank you for recognising our efforts!
The Verto team
The ease of navigating the menu to set…
The ease of navigating the menu to set up new client for payment and inbuilt security to check for scam and fraud was very good.
11 November 2025
Unprompted review
Reply from Verto
Hi Abayomi,
Thank you for this valuable feedback! We are thrilled to hear that you found the menu navigation and the process for setting up new clients to be easy. We invest heavily in our inbuilt security checks to provide peace of mind and protect against scams and fraud, so we are especially glad you found those features very good. We appreciate you choosing our platform!
The Verto Team
easy to use
It's very simple to create the beneficiary. The process of converting your local currency to a foreign currency is also seamless. I recommend Verto. Customer service is also top-notch.
7 November 2025
Unprompted review
Reply from Verto
Hi Adeolu,
Thank you for this fantastic feedback! We are delighted to hear you found the process of creating a beneficiary to be very simple and that the currency conversion process was seamless for you. We also pride ourselves on our Customer Service, so hearing it's 'top-notch' means the world to us. We truly appreciate your strong recommendation for Verto!
The Verto Team
ease in transacting
7 November 2025
Unprompted review
Reply from Verto
Hi Nonso,
We appreciate you highlighting the ease of transacting. Ensuring a smooth and simple user journey is essential to our service, and we are pleased that you had a great experience.
The Verto Team
Being able to talk with a human being…
Being able to talk with a human being is so important these days, a personal service is best.
5 September 2025
Unprompted review
Reply from Verto
Hi David,
Thank you for your feedback! We agree that human support is important. This is why our support team are always happy to help with your queries!
If you ever have any further feedback or any questions please do not hesitate to reach out to us!
The Verto Team
Reply from Verto
Hi Sunusi,
Thank you for your feedback! We are glad to hear you were well taken care of by our team. Providing excellent service to all customers is extremely important to us.
We look forward to serving you in the future.
The Verto Team
Ashley provided outstanding support
Ashley provided outstanding support. She was patient, attentive, and ensured my concern was fully resolved.
16 October 2025
Unprompted review
Reply from Verto
Hi Gbemisola,
Thank you for recognising the outstanding support provided by Ashley. We are pleased to know she was patient and attentive, and successfully resolved your concern completely. This kind of dedication is exactly what we strive for in our Customer Success Team.
The Verto Team
Untrustworthy financial app bad costumer service
Their app is not working with some transactions and made mistake. The service to give solution horrible .. they just wait other banks to solve a problem that is theirs... And the the kind of transaction has problem so then u can trust. There is no explanation. Now I am risking my business... With more than 2000 usd that I don't know if I will recover. .. they are telling me to wait up to 15 days .. that depend if the bank is able to help... Very not serious services. Horrible experience.
10 October 2025
Unprompted review
Reply from Verto
Hi Loreto,
Thank you for your feedback. We are very sorry to hear about your recent experience. This is not the service we aim to provide. Customer service is extremely important to us so we sincerely apologise for any inconvenience that was caused to you.
We followed this up with the relevant team and can see that the funds have now successfully been recovered and credited to your account. Our customer success team have been in touch to let you know and explain the situation.
Once again, we sincerely apologise for this and hope we can improve your experience moving forward!
If you have any further feedback or any questions please do not hesitate to contact us. We are always happy to help!
The Verto Team
Ashley always gives a prompt response…
Ashley always gives a prompt response to our requests and not just prompt, the responses are always helpful to resolve our problems.
15 October 2025
Unprompted review
Reply from Verto
Hi Jeremiah,
Thank you for this wonderful feedback! We are delighted to hear that Ashley consistently provides prompt responses that are also genuinely helpful in resolving your problems. That combination of speed and effectiveness is exactly what we strive for in our Customer Success Team. We'll be sure to pass along your recognition to Ashley!
The Verto Team
Swift and fast response
Swift and fast response. ALways available. Thank you Ashley
14 October 2025
Unprompted review
Reply from Verto
Hi Usman,
Thank you so much for this wonderful feedback! We are thrilled to hear that Ashley is consistently swift and fast with her responses, and that you feel she is 'always available.' Providing reliable and accessible support is a huge priority for us. We'll make sure Ashley sees your kind thank you!
The Verto Team
Highly recommend!
Very easy, clear and transparent onboarding process. Shungu was on hand at each step of the process for any questions
14 October 2025
Unprompted review
Reply from Verto
Hi Safwan,
Thank you so much for this excellent feedback! We strive to make our onboarding process very easy, clear, and transparent, and we're thrilled that was your experience. We are especially proud to hear that Shungu was on hand at every step to answer your questions. We'll be sure to pass on your recognition to him!
The Verto Team
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