Village Vet - Chiswick Reviews 6

When I unfortunately got to this A£E for my cat injury they told me the cat is very purely and probably going to die. After i paid for initial pain treatment 500 and they confirmed nothing was broken, they also said they are not giving me the cat back and the cat needs to stay under their supervision in in client and for one day the cost is 1k pounds. When asked how many day do they think she’d need to stay they said they don’t know, when I I asked if it would be like 10 days they said no, and that 2-3 weeks is also unluckily. Me being unable to afford this treatment they made me sign and agreement to give off the rights of my cat ; while refusing me to take her home or even to another vet!

Always have the best experience here, would recommend to anyone

Went here today to microchip identify a dog that I found on the streets the previous night.
My friend called the place earlier about bringing the dog in, and they said they will call me for a slot but they never did.
I walked in on my own, and everyone was nice except the lead receptionist, who was cold from the start and kept dismissing anything I said about finding the dog. Found this weird, but thought it was just a personal behaviour.

After her identifying and ringing the owner, I asked if I may know the name of the dog I had sheltered, and I was told I can't know any details because it is protocol. Harsh, but that's her call. I waited for the owner to come about so I can bid my goodbye to the little one.

The owner wasnt excited to see the dog and vice versa. I was chatting about how they lost the sweet dog and she asked where I found her, and the same lady from the reception barges out shouting "is everything okay?" to the owner as if I was the problem.
This behaviour was completely uncalled for, and definitely had racist tones.
Please tell me, why is a brown man bringing in a lost dog, taking the pain, time, loss of sleep, and expenses of it all, seemingly suspicious and evoking hostility in you?

I thanked them while leaving and mentioned calmly that the owner doesn't even seem too happy with the reunion, and she dismissed me again as if I was a nuisance, saying "you're overthinking, this happens all the time even to my dog. The dog was happy seeing the owner didnt you see that? Have a good evening" to cut me off, to which I had to respond I'm thinking right, probably you arent. And also, you're not a good person if your dog keeps running out "all the time".

What a terrible person to be the face of a vet clinic. I wonder if any other person of colour had a similar experience with this lady.
It is 2024 for God's sake, that too in London of all the places, for you to be hostile against people of colour due to your prejudice. No amount of sensitivity training and recalibration can remove the bias and latent racism in such people. Utterly disappointing and disgusting.

An amazing veterinary practice - incredibly friendly, professional and knowledgeable. All the staff have always gone above and beyond to provide an excellent service My 10 year old dog has had a very difficult few years with complex issues and they have always treated him, and me, with kindness and understanding. They have always discussed the diagnosis, treatment and prognosis with detail and empathy. He has had many operations under their care.
He has now made a full recovery and is back bouncing!
I cannot recommend the whole team highly enough.
Thank you to you all.

I have used this practice for over a year now, and the care and attention from the vet Dr OURANIA I go to at this practice
is so comforting, and caring, I feel very confident with the advice she gives me regarding my small dog, its a pleasure to visit this surgery, the reception team are always helpful and polite with a smile,

The worst first and second experience I could have imagined. I would have never come back to this clinic if our puppy didn't need a second dose of vaccine.
First time I have booked our appointment online, stated which vaccine is required as I was told that the Village Vet stocks it, confirmed all of the details, filled up the registration form for our puppy and for myself, arrived to the clinic where I was told that they do not have all of our details on their system but Dr. Charlotte has seen us and she was good HOWEVER I was only told that they do not have a required vaccine before the actual injection. We were given a different vaccine made by the same company but incompatible with the one which he had before which meant that we were not able to take him out for at least another two weeks..... No one has contacted me before the appointment or advised that the vaccine is not available, and no one has offered to call another clinic to find out if they have the required vaccine, so we have agreed to the procedure. We have booked another appointment straight away for 18th November.
Today I left home well in advance (at 16.00), but traffic was heavy, so I have called the clinic at 17.12 to say that I am running late and person who has answered the phone has advised that this is not a problem and that she'll let the clinic know. I have called again at 17.32 (I have proof ) to say that I am 300 meters away just parking up and was also told that this is fine. I have arrived at the clinic at 17.37 (paid for the parking when I was already in the clinic at 17.38). Kirstin who has greeted me at the reception said that since I am late my appointment will be cancelled as I was more than 5 minutes late. When I have protested, she said that she will ask the vet if she will be happy to see us and few minutes later, she has emerged from the treatment room saying that she will not see us. I have tried to explain that we live miles away, it took me 1 hour 32 minutes to get to Chiswick due to the traffic but she kept saying that there is nothing she can do as this is their protocol and that even if she has seen messages from the person that I have spoken to (Kirstin apparently did not see them as the vet which should have seen us had to see another pet which had an emergency) she would not be able to help as every appointment has only 15 minutes allocation so since I was more than 5 minutes late I cannot be seen.
I have asked if any other clinics are open today for which I was told that Hampton clinic is working 24/7, so I have asked if Kirstin could call them to find out if they would accept us for the out of hours vaccination appointment, but she has refused to help saying that she cannot do that for me. When I have asked her to note done her name on the piece of paper, she said that she is not going to do that either as if I need, I can memorise her name, which I found extremely rude.
Eventually vet who has refused to see us and another client (the one who had emergency) came out of the treatment room at 17.47 which meant that if we have arrived on time vet's previous appointment would overrun and we would have to wait. Dr. Rania (the one who has refused to see us), asked what happened, spent another 5 minutes explaining to me why they cannot see me and why I was wrong, and they were right, instead of helping us to get the vaccination done, which only takes two minutes) and avoid an additional trip to Chiswick on Sunday which was offered as an alternative.
I was extremely upset for poor puppy, hugely disappointed with the level of service and outraged, as I do not believe that this treatment is acceptable, and I do not believe that pets or people should be treated in such way if clinic truly cares about its clients, which they obviously do not.
Today's visit just made me feel like they did not care and I honestly do not understand why they are working in the veterinary clinic if they are not passionate about what they do and are not willing to help. I do not recommend the Village Vet clinic to anyone .