Village Vet - St Albans Reviews 7

I had to use St Albans practice as an emergency service when my beloved dog was sadly dying. Unfortunately, what followed was one of the most distressing experiences I have ever had dealing with a veterinary practice.

After my dog was cremated, the practice lost her ashes. When I raised this with the practice manager, it was dismissed as a “miscommunication.” I was also told that drivers collect ashes and medication without properly logging what has been taken, and that these items can be left in vehicles overnight. I found this deeply upsetting and completely unacceptable given the sensitive and irreplaceable nature of what was being handled.

Losing a pet is already heartbreaking. Having to chase a veterinary practice for answers about where your pet’s ashes are only adds unnecessary stress and distress at an already difficult time. Throughout the process I felt the situation was not treated with the seriousness or empathy it deserved.

The practice eventually offered a partial refund as a gesture of goodwill, however it took over 12 weeks for that refund to actually be processed.

Based on my experience, I would not recommend this practice. I hope they urgently review their procedures for handling pets’ remains and ensure proper tracking and accountability so that no other owner has to go through this experience.

vets are nice but one of the receptionists is very rude

My cat Albus was very poorly & Village Vet worked tirelessly to diagnose & treat him. He was in their hospital all weekend & the vets (Jennifer D & Anna) kept me informed of his condition throughout the weekend, and they were compassionate & kind to me (as a very distressed pet owner!) I wouldn’t hesitate to recommend this vet surgery.

Profiteering nightmare
My dog had bad cut on leg. First visit £195 for cleaning, superglue cut and banadage.
Follow up wound check, 10 mins to check and redress (sticky plaster and bandage) £120.87. No invoice given so requested this and cost of materials was £64.87 (consultation was £56) Outrageous for a bit of bandage and a plaster. Will be changing vets immediately.

Thanx to the staff and vets helping me with my reactive dog and understanding how difficult and isolating it can be. They allowed me to wait in the car and call me when vet was ready they also let me through the side door to put as little stress as possible for my dog and I.

I have been waiting 4 weeks to get Steve to sign off my insurance papers ..!! So i can claim from my pet insurance ...
They are very quick to take your money and very expensive to visit let alone the medication.
I have been calling the last two weeks to find out what is happening with my claim and the receptionist has nothing to say to me... but ..."Steve is yet to sign"!

This is ridiculous Steve!! If you are too busy get someone else to deal with your paperwork or employ support !!

My cat had not eaten for 24hours was vomiting and was very lethargic . Contacted village vet in St Albans and they had him booked in for an appointment within two hours. Even with covid restrictions the service was very efficient and quick . A quick consultation over the phone was followed by an examination and tests . Vets were very friendly, knowledgable and explained everything very clearly which put my mind at ease even though they were very busy at the time. Diesel is now much better and like his old self again.