Get a 3 star as can win. But there are grounds for suspicious manipulation. On this pay more on casino game and u have a higher chance on a feature ( bonus) landing yet almost impossible to get 2 nev... See more
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See what reviewers are saying
Disgraceful Greedy Pure greedy I strongly advise everybody to NOT gamble on this site , Ive lost several thousands here and rarely get any substantial noteworthy wins its almost like iam just giv... See more
Company replied
I am a member of numerous online gambling sites, South African. I play using smaller increments as I do play mostly for entertainment, but obviously love a good win. While playing Virgin bets, I think... See more
Company replied
Been a customer for over 6 years, the bonuses and offers have been getting progressively worse over time. Requested to close my account due to this and didn't even get so much as a "allow us to look... See more
Company replied
Company details
- Betting agency
- also in
- Casino
- Gambling house
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Information provided by various external sources
Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).
Contact info
United Kingdom
- www.virginbet.com
You should know
1.5
Bad
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Games are getting harder and harder to…
Games are getting harder and harder to win.£235 put into witches 3 caulderons..not one bonus!! You would think at least on pot would have went..slowly but surely giving up on this site..just seems to take and pay out small bonus amounts.
1 November 2026
Unprompted review
Reply from Virgin Bet
Hey Peter
We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
We wish you the very best of luck.
Thanks for being part of the team.
Virgin Bet Team
Get a 3 star as can win
Get a 3 star as can win. But there are grounds for suspicious manipulation. On this pay more on casino game and u have a higher chance on a feature ( bonus) landing yet almost impossible to get 2 never mind 3 so if u don't pay ur odds are almost impossible. Also a company that uses ai for live chat is a big red flag 🚩
31 October 2026
Unprompted review
Reply from Virgin Bet
Hey Merv, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Virgin Bet is very controlling and…
Virgin Bet is very controlling and purposefully prevents payouts on bonus free spins whenever I increase my bet on their games and slots.
There's nothing unique about wagering on games and electronic requests that are randomly generated. They are only saying these things to cover themselves. These online casinos aren't being fair to customers, despite their emphasis on fair play policy. It is to impress the authorities.
They use technology to take advantage of customers and benefit their business. I was playing on the Virginbet website, and whenever I increased my stake on their slots and games, the chance to get bonus spins rarely appeared.
And whenever it appears, I don't get a payout from the bonus spin. Sometimes it's blank; nothing pays. They tend to punish customers if you play for hours.
Why concerned about customers playing for long on their website. We are adults and should be able to do as we want. Everything is controlled on these online casino websites.
I am quitting gambling very soon, and I think others should consider the same. It's ok for these unfair online casinos to take away our money easily, but it's very, very difficult to win.
It's like fighting to win back at least a bit of your loss. The algorithms they're are using makes the chances of win once in a while impossible.
27 October 2026
Unprompted review
Reply from Virgin Bet
Hey LL, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Disgraceful Greedy Pure greedy I…
Disgraceful Greedy Pure greedy I strongly advise everybody to NOT gamble on this site ,
Ive lost several thousands here and rarely get any substantial noteworthy wins its almost like iam just giving Virgin bet my money of which I no longer will.
The decision is based on the last straw they restricted my wagering after I spent along day determined to win my money back so they asked me to contact them before they would allow me to wager again
I mean really how bout we look at it the other way around how about you call me and to discuss why you take so much money from me and in return I win very little.
Ive now closed my account and advise everyone else to do the same .
DONT PLAY VIRGINBET you will lose your money
26 October 2026
Unprompted review
Reply from Virgin Bet
Hey Adam
Thanks for taking the time to leave your review.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
Thanks.
Virgin Bet
Use to enjoy playing
Use to enjoy playing. But recently wins are few and far between and bonuses pay out small amounts, use to be good, before the tax hike..also a lot of glitches and problems getting onto casino games , also free games few and far between now.really gone downhill
25 October 2026
Unprompted review
Reply from Virgin Bet
Hey Tina, thanks for taking the time to leave your feedback. We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be. Return to Player (RTP) shows the average percentage of money a game pays back to all players over time. For example, a 90% RTP means that, across many plays, £90 is paid out for every £100 wagered. It’s an average, not a guarantee, so you won’t win a set amount for each pound you spend. Every spin is determined by the Random Number Generator, making results completely random and based on luck. See further info here - https://help.virginbet.com/hc/en-gb/articles/360032880433-What-is-Return-to-Player-RTP - Team Virgin Bet
I think this company has the best free…
I think this company has the best free bonuses of any online betting site I've used over the years and the promotions I give 10/10. Only problem I've had is when site down for technical issues takes a while to get sorted but other than that 100% love virgin bet!!!
20 October 2026
Unprompted review
Reply from Virgin Bet
Hey Wayne, thanks for the review. Great to hear you are enjoying the site. We understand technical issues aren't ideal but we do aim to resolve these as quickly as possible. - Thanks Virgin Bet.
Down all day and nothing being done…
Down all day and nothing being done about it clearly
20 October 2026
Unprompted review
Reply from Virgin Bet
Hey Matt, thanks for the review. The technical issues encountered today have now been fully resolved with the site back up and running as normal. - Thanks Virgin Bet.
Been trying to get on all day but site…
Been trying to get on all day but site down again.
20 October 2026
Unprompted review
Reply from Virgin Bet
Hey John, thanks for getting in touch. We’re currently experiencing some technical issues outside of Virgin Bet's control, which may affect your experience on our site. Our team is monitoring the situation, and services will resume as soon as the issue is resolved. We apologise for any inconvenience caused - Team Virgin Bet
Site down nearly all day
Site down nearly all day , no real apologies, just quote t & cs . I thought I would go back and use Virgin more often but probably won't now .
20 October 2026
Unprompted review
Reply from Virgin Bet
Hey Mark, thanks for getting in touch. We’re currently experiencing some technical issues outside of Virgin Bet's control, which may affect your experience on our site. Our team is monitoring the situation, and services will resume as soon as the issue is resolved. We apologise for any inconvenience caused - Team Virgin Bet
Rubbish app
Rubbish app, always going down and won't let you access bets or your money.
Sometimes it conveniently goes down when you have big cash out options!
20 October 2026
Unprompted review
Reply from Virgin Bet
Hey Paul, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
I was playong slots every now and then…
I was playong slots every now and then i had revemtly lost atound 69-80 pound the last few times. I then won ten pound and they cut my account off with no explanation. A terribile company and a scam. Avoid at all costs ladbrokes ate alot better
19 October 2026
Unprompted review
Reply from Virgin Bet
Hey Jamie, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Cops and robbers all of them even…
Cops and robbers all of them even demons gold etc and the golden winners are progressively rigged you can not even get to x2 even when you spend a hundred and bonus only gives you £7.20 virgin bet in my opinion is getting worse and soon every customer of theres will wake up and leave! All you do as a company is take take take and other so little back! Absolutely disgusting as me as a customer over a year is done with this takers. Good bye virgin bet
18 October 2026
Unprompted review
Reply from Virgin Bet
Hey Andy
We're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.
The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.
This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.
When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.
Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.
We wish you the very best of luck.
Thanks for being part of the team.
Team Virgin Bet
Been a customer for over 6 years
Been a customer for over 6 years, the bonuses and offers have been getting progressively worse over time. Requested to close my account due to this and didn't even get so much as a "allow us to look into this".
Happy to take your money, loyalty means nothing to this company clearly.
18 October 2026
Unprompted review
Reply from Virgin Bet
Hey Abe, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Stay away from Virgin Bet
Virgin bet is a total scam for online gambling. Ive played and deposited countless times already and the algorithm is set for you to never win or win so small that you keep playing. Dont waste your time or money witb Virgin Bet
5 October 2026
Unprompted review
Reply from Virgin Bet
Hey Jerome, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
One of the worst casinos in which I was…
One of the worst casinos in which I was ever playing .They completely empty .You put hundreds of pound and they let you win no Moore then10,20 £ if they give you .Otherwise completely nothing .Even velobet or golden bet paying better then this one .For days nothing whatever bet you play 10p,20p or 2£ always results is one you lost .Whatever what .Then obviously if you nearly the bonus or any bigger win the casino straigh away put on your screen technical issues .Completely waste of money and time .
17 October 2026
Unprompted review
Reply from Virgin Bet
Hey beata, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
deposit and win after 1hour of…
deposit and win after 1hour of playing... Love this site
18 October 2026
Unprompted review
Reply from Virgin Bet
Hey Yolanda, Thanks for taking the time to leave us a review! - Virgin Bet
Virgin shouldn't even be rated amongst other SA sites
I am a member of numerous online gambling sites, South African. I play using smaller increments as I do play mostly for entertainment, but obviously love a good win. While playing Virgin bets, I think I deposited only twice,at the most three times, and each time I literally won nothing more than R20, and was done and dusted in mere minutes, and the R20, that is grandstanding the total. i played the same games as other sites, same mechanics and RTP and I got nothing. needless to say I wint be going back
1 October 2026
Unprompted review
Reply from Virgin Bet
Hey Theo, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Well what can I write
Well what can I write, after 20 minutes of playing my account was disabled, on contacting customer support the situation was not resolved and have no idea when my monies will be returned, so if you're a new user please think twice before signing up ,perhaps mr Branson is desperate for the money, luckily I've kept all my conversation on line
16 October 2026
Unprompted review
Reply from Virgin Bet
Hey jason, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback so we can assist with your account, please contact our customer support team on support@virginbet.com - Team Virgin Bet
Being ignored
Why are you asking me to email i have already why cant you pick up a phone and ring me i know why you dont have telephone communication just looking on your reviews terrible
3 October 2026
Unprompted review
Reply from Virgin Bet
Hey Amanda, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
Guies stop playing fake webside no…
Guies stop playing fake webside no wsate money stop stop
13 October 2026
Unprompted review
Reply from Virgin Bet
Hey Shakeela, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet
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