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Vrbo Reviews 

127
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Well equipped modern chalet in a beautiful location. Bbq and fire pit for exterior gatherings. Spacious interior if the weather is bad. Hosts respond quickly to questions. We stayed here a week with... See more

Rated 5 out of 5 stars

Perched on a hilltop overlooking the Mountains. Upon arrival we were greeted by a friendly, somewhat curious deer who came to see us every morning along with a couple of his friends. House itself is i... See more

Rated 1 out of 5 stars

booked a property through Vrbo, but I was scammed—the house turned out to be completely fake. When I contacted customer service for assistance, they offered zero help and just kept talking in circles... See more

Company replied

Rated 5 out of 5 stars

The unit was exactly as pictured, cosy, clean, simple. Everything worked, no issues. We did have an obstacle at the beginning but Host and VRBO were readily accessible and helpful. It is cosy so not f... See more

Company details

  1. Vacation rental
  2. Tour operator
  3. Travel deals
  4. Holiday home letting agency

About Vrbo

Written by the company

Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.

Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.

What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.

Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:

* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together

That focus is what makes Vrbo different. Unlike platforms that mix shared and private stays, Vrbo is centered on entire homes only. For families and groups, that can mean more privacy, fewer compromises, and more time together.

How does Vrbo work?
Booking on Vrbo is simple:

1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip

Vrbo makes booking feel straightforward, so travelers can spend less time second-guessing and more time looking forward to the trip.

Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:

* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations

Vrbo also highlights homes with a strong track record of great stays, giving travelers more confidence in the vacation rental they choose and fewer surprises when they arrive.

Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.

Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:

* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more

The more you stay, the more you save*.

*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.

Contact info

3.9

Great

TrustScore 4 out of 5

127 reviews

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3.9

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(127)

125 reviews in the last 12 months

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Rated 1 out of 5 stars

At 10 pm.

We got there, the light in the stairwell and kitchen did not work. we had to walk on dark stairs to go up to turn the light on.
this place is property equipped with proper kitchen appliance, no coffees maker. old furniture with not proper bedding.
I will not recommend anyone to rent there.

3 September 2026
Vrbo logo

Reply from Vrbo

Hello,

Thank you for sharing your feedback. We understand your concern about the lighting, the condition of the furnishings, and the missing kitchen items at the property.

Please contact us through our Help Center at help.vrbo.com/contact so our team can note the details of your stay with you.

Thanks,
Vrbo Customer Support Team

Rated 1 out of 5 stars

Showed dollars which turned out to be…

Showed dollars which turned out to be American which misled me.

27 August 2026
Vrbo logo

Reply from Vrbo

Hi Pam,

Thank you for sharing your feedback. We understand your concern about the currency display and how the pricing shown led to confusion during booking.

Please contact us through our Help Center at help.vrbo.com/contact so our team can provide more information about the charges shown.

Thanks,
Vrbo Customer Support Team

Rated 5 out of 5 stars

Well equipped modern chalet in a…

Well equipped modern chalet in a beautiful location. Bbq and fire pit for exterior gatherings. Spacious interior if the weather is bad. Hosts respond quickly to questions.
We stayed here a week with another couple and it never felt crowded. Seven minutes away from some intermediate level hiking trails and about 15 minutes from Baie St Paul. Would stay here again if visiting the region.

16 September 2026
Rated 4 out of 5 stars

It was so easy using the filters to…

It was so easy using the filters to select a property that would meet our needs which were many ! There was a lot to choose from and we found one that was ideal. It was exactly as described ( in fact better ) and the booking process was super easy

18 August 2026
Vrbo logo

Reply from Vrbo

Hi Val,

Thank you for sharing your experience. We’re glad to hear the filters helped you find a property that met your needs and that the booking process was easy.

Thanks,
Vrbo Customer Support Team

Rated 4 out of 5 stars

Nice two bedroom

Clean, spacious and as described. No stove but otherwise complete 2 bedroom with living room and nice backyard .

14 September 2026
Vrbo logo

Reply from Vrbo

Hi,

Thank you for sharing your experience. We’re glad to hear the property was clean, spacious, and as described. We understand your concerns about the missing stove.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

Rated 3 out of 5 stars

I find the website and app challenging…

I find the website and app challenging but the call center person was very helpful

3 September 2026
Vrbo logo

Reply from Vrbo

Hi,

Thank you for sharing your feedback. We understand your concerns about using the website and app, and we’re glad to hear the support you received by phone was helpful.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

Rated 5 out of 5 stars

Great private home on the lake.

We had a wonderful stay here. The place is exactly as posted. The house was modern and supplied with all our needs. The outside was very nice with huge porch and a deck and dock by the water. Private area. Town was a good 30 minutes away. The owners responded quickly to our text and were very personable. I would highly recommend a stay here and hope to return in the future.

10 September 2026
Rated 3 out of 5 stars

No indication that payment was to be in…

No indication that payment was to be in USD

21 July 2026
Vrbo logo

Reply from Vrbo

Hi Darryl,

Thank you for sharing your feedback. We understand your concerns about the currency shown during payment.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

Rated 1 out of 5 stars

Everything and Vrbo did nothing about…

Everything and Vrbo did nothing about it.We wouldn't even stay in the cottage we rented as it had no shower and it was a dump.

14 August 2026
Vrbo logo

Reply from Vrbo

Hi Shawn,

Thank you for sharing your feedback. It sounds like there were issues with the property and support, and this was clearly not the experience you expected.

Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.

Thanks,
Vrbo Customer Support Team

Rated 5 out of 5 stars

Excellent condo and process

We were taken care of beginning to end. The unit is comfortable and tastefully appointed. And hey other owners, the check out instructions were few and easy. This is in a great location and we’ll book it again.

29 August 2026
Rated 4 out of 5 stars

I would have liked to give our stay a…

I would have liked to give our stay a 5-star rating, but there were a few things that could have been improved upon; i.e. it could have been cleaner. I used the vacumm cleaner when we first arrived because the floors were gritty, there was an entrance into the rented space for the family to come and go in the lower level, and I would have liked more daylight into the space. On a positive note, everyone was friendly and courteous.

4 September 2026
Vrbo logo

Reply from Vrbo

Hi,

Thank you for sharing your feedback. We’re glad to hear the stay had positive aspects and that the team was friendly and courteous. We understand your concerns about the cleanliness, privacy, and overall comfort of the space.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

Rated 5 out of 5 stars

The accommodations at The Agora were…

The accommodations at The Agora were amazing!
The layout and decor were so well done.
Our host, Jackie, was always available, very friendly and responsive.
We would definitely love to stay here again!

7 September 2026
Rated 4 out of 5 stars

It was a good location (right on the…

It was a good location (right on the water) and the entire cottage was well kept. I didn't like the fact that I couldn't cancel my reservation with a 24 hr notice.

24 August 2026
Vrbo logo

Reply from Vrbo

Hi Vanessa,

Thank you for sharing your feedback. We’re glad to hear you liked the location and that the cottage was well kept. We understand your concerns about the cancellation policy.

Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.

Thanks,
Vrbo Customer Support Team

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