Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
Company replied
Company details
- Bottled water supplier
- Drinking-Water Fountain
- Hot water system supplier
- Office equipment supplier
- Office supplies shop
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Dean Creasey was a great delivery man…
Dean Creasey was a great delivery man very polite 😊
22 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear that Dean provided such polite and professional service. We'll be sure to pass on your kind comments to Dean. 😊
Many thanks
Sailey
Customer service team
Honestly one of the worst companies I…
Honestly one of the worst companies I have ever come across. Still calling me for water months after I have left. Never serviced the machine in the 2 years I had it, I still paid for this. Sent debt collection letters even though they owed me money. Never never use them! Terrible and borderline illegal behaviour!
10 July 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and appreciate how frustrating this must have been.
The issues you have described regarding ongoing contact after leaving, missed servicing, and debt collection activity are concerning and not the level of service we aim to provide. We would welcome the opportunity to investigate this matter further and review what has happened on your account.
Please contact our Customer Service team at customervoice.cuk@culligan.co.uk with your account details, and a member of the team will look into this as a priority.
We sincerely apologise for the inconvenience and frustration caused and hope to have the opportunity to address your concerns.
Kind regards,
Hardeep
Customer Service Team
basically theft at this point
basically theft at this point
If you want drinking water then you better get down the river
17 July 2026
Unprompted review
Reply from Culligan UK
Hi Thomas,
Thank you for taking the time to leave a review. We are sorry to hear that you have had such a negative experience with our service.
We understand how frustrating it can be when deliveries do not meet expectations, and we sincerely apologise for the inconvenience this has caused. This is not the level of service we aim to provide.
We would welcome the opportunity to investigate your concerns further and work towards a resolution. Please contact our Customer Service team at customervoice.cuk@culligan.co.uk with your account details so we can review your account and assist further.
Thank you for bringing this to our attention.
Kind regards,
Hardeep
Customer Service Team
Friendly and efficient service
Dean C. was friendly and assessed our needs. Prompt and efficient service. Thank you
21 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your kind review. We're delighted to hear that Dean provided friendly, prompt, and efficient service while taking the time to assess your needs. We'll be sure to pass on your lovely feedback to him.
Thanks for choosing Culligan!
Kind Regards,
Emmanuela
Customer Service Team
Stefan Homer attended our office today…
Stefan Homer attended our office today and did an excellent job, was very professional!
21 July 2026
Unprompted review
Reply from Culligan UK
Good day.
Thank you for your feedback. We're delighted to hear Stefan provided a professional service and did an excellent job. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Shocking services
Shocking services, sent debt collectors.
I had an account with Culligan who chased for invoices and refused to credit bottles. paid in full, but they sent to a debt collection service. Avoid at all costs, shocking service. In response to there reply, I have sent an email to customerservice but I received a bounce back message, the shocking service keeps getting worse. Supply a number and deal with the issues, not response from Abdul in accounts
Update on Friday 24th July, I have called and emailed my contact and NO call back and no response to my email? I have been told they are busy and find it hard to keep up with there emails. I will be sending my own letter before action letter next week and looking to add my own costs.
Update : Tuesday 28th June, STILL I reply to the customer service email address and receive a bounce back message, still I have not received my refund, can someone NOT pick up the phone and give me a call? The facts are I made payment, your accounts department did not allocate collect and my account was sent to a debt collection company. Shocking way to treat customers, avoid at all costs.
18 July 2026
Unprompted review
Reply from Culligan UK
Hi Ben,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating this situation must have been.
We sincerely apologise for the issues you encountered regarding invoicing, bottle credits, and the subsequent debt collection correspondence. We appreciate that receiving debt collection notices when you believed the matter had been resolved would be extremely concerning.
Please be assured that this is not the standard of service we aim to provide. We would welcome the opportunity to investigate your concerns fully and review what has happened with your account.
If you could contact us at customervoice.cuk@culligan.co.uk with your account details, a member of our team will look into this as a priority and work towards a resolution.
We apologise again for the inconvenience and disappointment caused, and thank you for bringing this matter to our attention.
Kind regards,
Hardeep
Customer Service Team
Stephen Webster is a great delivery driver!
We regularly have smooth deliveries with Culligan on a rolling basis. We have never had any issues with the delivery drivers and had a particularly friendly one recently - Stephen Webster. He was on time and we had a great chat as he was delivering our water and he handled the delivery very well.
17 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your kind feedback.
We're pleased to hear you've consistently received smooth deliveries and that Stephenvprovided such friendly and professional service. We'll be sure to pass on your comments to him. Thanks for choosing Culligan!
Kind regards
Sailey
Customer service team
Great customer service from Dean who…
Great customer service from Dean who delivered our water today
21 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Dean provided great customer service during your water delivery today. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Excellent service from Stef Homer
Excellent service from Stef Homer. Thank you very much 👍
20 July 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Stef Homer provided excellent service. We'll be sure to pass on your kind comments.
Many thanks
Sailey
Great service Stefan Homer
20 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear that Stefan provided great service. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Lisa was very helpful
Lisa was very helpful, the replacement was straightforward and she talked through the process
13 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Lisa was so helpful and made the replacement process straightforward while keeping you informed throughout. We'll be sure to pass on your kind comments to her.
Many thanks
Sailey
Customer service team
Dean Creasy 5 star
Dean Creasy delivered our water today. Really helpful and great customer service.
20 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Dean was so helpful and provided great customer service during your water delivery. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
amazing
very friendly and great customer service Kam Heer went and did it all for me and we at Ingestre Hall are thankful
14 July 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Kam provided such friendly and excellent customer service. It's great to know they went above and beyond to help, and we'll be sure to pass on your kind comments. Thank you from all of us at Culligan.
Best wishes
Sailey
Customer service team
Fantastic assistance
When I raised this query I wasn't especially happy but Samuir (Rahman) was patient when my responses weren't always prompt, offered recompense rather than waiting to be asked and was extremely helpful overall. The conclusion being that the issues I'd experienced were resolved and I felt Samuir went over and above to help me.
15 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic feedback. We're delighted to hear that Samuir provided such helpful and proactive support, keeping you informed and working to resolve your concerns. We'll be sure to share your kind words with him.
Kind Regards,
Emmanuela
Customer Service Team
Excellent customer service
Excellent customer service! Kam Heer made reporting the fault with our water cooler machine a delightful experience.
17 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review! We're delighted to hear that you received excellent customer service. Kam will be thrilled to know that his support made the process of reporting your water cooler fault such a positive and enjoyable experience.
Kind Regards,
Emmanuela
Customer Service Team
Always a great experience from our…
Always a great experience from our deliveries by Stephen Webster in particular. Stephen is always efficient and friendly! 10/10 service.
14 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review! We're delighted to hear that you consistently have a great experience with our deliveries. Stephen will be pleased to know his efficiency and friendly service have made such a positive impression.
Kind Regards,
Emmanuela
Customer Service Team
Company is let down by the accounts team
Account set up in November 2025 and only the first invoice has been correct. The cost of the bottles of water on the second invoice was over £11 more than the agreed price and the third invoice is over £17 more per bottle. Still waiting to hear back from them after nearly 3 weeks. No issues with the delivery team but the accounts team are a joke!
17 July 2026
Unprompted review
Reply from Culligan UK
Hi Samantha,
Thank you for taking the time to leave a review. We are sorry to hear about your experience and appreciate how frustrating this must be.
We apologise for the invoicing issues you have encountered and for the delay in receiving a response. We understand the importance of invoices being accurate and any discrepancies in agreed pricing should be investigated and resolved promptly.
It's encouraging to hear that you have been happy with our delivery team, however we are disappointed that our service from the accounts side has not met your expectations. We would like the opportunity to review your account and ensure any pricing concerns are addressed as quickly as possible.
Please contact us at customerservice@culligan.co.uk with your account details, and a member of our team will investigate this matter and respond as soon as possible.
We apologise again for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Hardeep
Customer Service Team
Excellent service as always but…
Excellent service as always but outstanding gentleman this time. Unloaded and carried all for us and incredibly friendly and helpful. Thank you Stephen Webster.
Team Allfloors appreciate your help.
17 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear Stephen provided such outstanding service. It's great to know he was friendly, helpful, and went the extra mile to assist with your delivery. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Lisa Webb was fantastic
Lisa Webb was fantastic. Ongoing comms with Culligans and unresolved issues. Lisa followed up as promised to arrange collection after months of contacts without success
16 July 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Lisa provided such fantastic service and followed through on her promise to arrange the collection. We understand how frustrating unresolved issues can be, and we're pleased Lisa was able to help where previous attempts had been unsuccessful. We'll be sure to pass on your kind comments to her.
Kind regards
Sailey
Customer service team
Dean C was amazing and efficient
Dean C was amazing and efficient, made it easy and very happy with our new install👍
17 July 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're happy to hear Dean provided amazing and efficient service and made your new installation process so easy. We'll be sure to pass on your kind comments to him.
Best wishes
Sailey
Customer service team
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