Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
Company replied
A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
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Company details
- Bottled water supplier
- Drinking-Water Fountain
- Hot water system supplier
- Office equipment supplier
- Office supplies shop
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service as always
Great service as always - Stefan Homer delivered our water and he was quick, polite and efficient
23 July 2026
Unprompted review
Reply from Culligan UK
Good morning,
Thank you for your kind feedback.
We're delighted to hear that Stefan provided quick, polite, and efficient service during your delivery. We'll be sure to pass on your comments to Stefan. Thank you for choosing Culligan!
Kind regards
Sailey
Customer service care
Find a different company!!!!
Worst Company I have ever had the displeasure of working with, EVERY month I have to call them because something has gone wrong!!! Deliveries delayed, Payments cancelled, Orders messed up and terrible customer service. AVOID (unless u like making multiple phone calls and getting nowhere!)
23 July 2026
Unprompted review
Reply from Culligan UK
Hi Serena,
Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologise for the ongoing issues you have encountered with deliveries, payments, orders, and customer service.
We understand how frustrating it is to have to contact us repeatedly to resolve problems, and this is not the level of service we strive to provide. Your comments have been shared with the relevant teams for review.
Please contact us at customervoice.cuk@culligan.co.uk with your account details so we can investigate your concerns further and work towards a resolution.
Kind regards,
Hardeep
Customer Service Team
Stefan Homer serviced our water cooler
Stefan Homer serviced our water cooler, water a lovely and polite gentleman! Thank you Stefan
23 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your wonderful feedback.
We're delighted to hear that Stefan provided such polite and professional service while servicing your water cooler. We'll be sure to pass on your kind comments to Stefan. Thank you for choosing Culligan.
Many thanks
Sailey
Customer service team
Frustrating and time consuming process
We are a new customer of Culligan and there seems to be one issue after the other. Setting up the My Water Portal, which is a site used to buy bottled water, has been a nightmare. The price of our water was incorrect, plus setting up the account in the first place took about four separate phone calls to Culligan.
Additionally, there are no account managers, so when I ring them, I have to explain everything from the start.
It's safe to say that we haven't had a good customer experience so far, hopefully this will change.
I appreciate that there are teething issues when switching to any new supplier before finding rhythm, however this process has taken well over two months of constant phone calls where every step forward feels like we've taken two steps back.
22 July 2026
Unprompted review
Reply from Culligan UK
Hi Alex,
Thank you for your feedback. We are very sorry to hear that your experience as a new customer has not met your expectations and apologise for the difficulties you have faced with setting up your account and the My Water Portal.
We understand how frustrating it must be to have to make multiple calls and repeatedly explain the same issues. While we appreciate that changing suppliers can involve some initial challenges, the level of service you have described is not what we aim to deliver.
Please contact us at customervoice.cuk@culligan.co.uk with your account details.
We would like the opportunity to review your concerns and help ensure your experience improves moving forward.
Kind regards,
Hardeep
Customer Service Team
Stefan Homer did our maintenance check…
Stefan Homer did our maintenance check and was quick, friendly and polite. Thank you!
22 July 2026
Unprompted review
Reply from Culligan UK
Good day!
Thank you for your feedback.
We're pleased to hear that Stefan carried out your maintenance check in a quick, friendly, and professional manner. We'll be sure to pass your kind comments on to Stefan. Thank you for choosing Culligan.
Kind regards
Sailey
Customer service team
5 star service Stefano homer
22 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your 5-star feedback.
We're delighted to hear that Stefan provided excellent service. We'll be sure to pass on your kind comments. Thank you for choosing Culligan.
Best wishes
Sailey
Customer service team
Customer Service Issues
After multiple issues with water bottle orders Kye Blenheim took ownership of the issues, communicating throughout the process and ensuring a solution was found in a timely manner. Kye Blenheim is a credit to the company.
20 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback. We're sorry you've experienced issues with your water bottle orders, but we're delighted Kye was able to take ownership, keep you updated, and resolve things quickly. We'll be sure to pass on your kind words. Thank you for recognising Kye's efforts!
Kind Regards,
Emmanuela
Customer Service Team
Do not use this company.
Do not use this company.
I have been trying to close our account down for over a year now and are constantly being billed still each month, despite letting them know we no longer own their water dispensers and returned them to the company, they have continued to bill us for the service charges. I have had to call every month an explain to multiple people, multiple cases have been raised with no internal communication and nobody knows what's going on, its been really stressful. I was told last month our account is now deactivated and we are due credits backdated to last year, to now receive another invoice this morning...
22 July 2026
Unprompted review
Reply from Culligan UK
Hi Jodie,
Thank you for your feedback. We are very sorry to hear about the difficulties you have experienced in closing your account and for the continued invoices despite your repeated efforts to resolve the issue.
We understand how frustrating and stressful this situation must have been, particularly after being advised that the account had been deactivated and credits would be processed. This is not the level of service we aim to provide.
Please contact us at customervoice.cuk@culligan.co.uk with your account details so we can investigate this matter fully and work towards a resolution.
Kind regards,
Hardeep
Customer Service Team
Professional and Reliable
We’ve been using Culligan for our water services and have been very happy with the experience. The service has always been reliable, deliveries are on time, and the quality of water is excellent. Whenever we’ve needed assistance, the team has been friendly, professional and quick to help. We wouldn’t hesitate to recommend Culligan to other businesses looking for a dependable water supplier.
A special thank you to Stephen Webster for providing excellent customer service. He is professional, responsive and a pleasure to deal with.
22 July 2026
Unprompted review
Reply from Culligan UK
Good day!
A special thank you for your kind words about Stephen. We're pleased to hear he delivered excellent customer service and was professional, responsive, and a pleasure to deal with. It's great to know our team has consistently provided friendly, professional, and helpful support whenever needed. We'll be sure to pass your comments on to Stephen. Thank you for choosing Culligan and for your recommendation.
Many thanks
Sailey
Customer service team
Dean Creasey was a great delivery man…
Dean Creasey was a great delivery man very polite 😊
22 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear that Dean provided such polite and professional service. We'll be sure to pass on your kind comments to Dean. 😊
Many thanks
Sailey
Customer service team
Honestly one of the worst companies I…
Honestly one of the worst companies I have ever come across. Still calling me for water months after I have left. Never serviced the machine in the 2 years I had it, I still paid for this. Sent debt collection letters even though they owed me money. Never never use them! Terrible and borderline illegal behaviour!
10 July 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and appreciate how frustrating this must have been.
The issues you have described regarding ongoing contact after leaving, missed servicing, and debt collection activity are concerning and not the level of service we aim to provide. We would welcome the opportunity to investigate this matter further and review what has happened on your account.
Please contact our Customer Service team at customervoice.cuk@culligan.co.uk with your account details, and a member of the team will look into this as a priority.
We sincerely apologise for the inconvenience and frustration caused and hope to have the opportunity to address your concerns.
Kind regards,
Hardeep
Customer Service Team
basically theft at this point
basically theft at this point
If you want drinking water then you better get down the river
17 July 2026
Unprompted review
Reply from Culligan UK
Hi Thomas,
Thank you for taking the time to leave a review. We are sorry to hear that you have had such a negative experience with our service.
We understand how frustrating it can be when deliveries do not meet expectations, and we sincerely apologise for the inconvenience this has caused. This is not the level of service we aim to provide.
We would welcome the opportunity to investigate your concerns further and work towards a resolution. Please contact our Customer Service team at customervoice.cuk@culligan.co.uk with your account details so we can review your account and assist further.
Thank you for bringing this to our attention.
Kind regards,
Hardeep
Customer Service Team
Friendly and efficient service
Dean C. was friendly and assessed our needs. Prompt and efficient service. Thank you
21 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your kind review. We're delighted to hear that Dean provided friendly, prompt, and efficient service while taking the time to assess your needs. We'll be sure to pass on your lovely feedback to him.
Thanks for choosing Culligan!
Kind Regards,
Emmanuela
Customer Service Team
Stefan Homer attended our office today…
Stefan Homer attended our office today and did an excellent job, was very professional!
21 July 2026
Unprompted review
Reply from Culligan UK
Good day.
Thank you for your feedback. We're delighted to hear Stefan provided a professional service and did an excellent job. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Shocking services
Shocking services, sent debt collectors.
I had an account with Culligan who chased for invoices and refused to credit bottles. paid in full, but they sent to a debt collection service. Avoid at all costs, shocking service. In response to there reply, I have sent an email to customerservice but I received a bounce back message, the shocking service keeps getting worse. Supply a number and deal with the issues, not response from Abdul in accounts
Update on Friday 24th July, I have called and emailed my contact and NO call back and no response to my email? I have been told they are busy and find it hard to keep up with there emails. I will be sending my own letter before action letter next week and looking to add my own costs.
Update : Tuesday 28th June, STILL I reply to the customer service email address and receive a bounce back message, still I have not received my refund, can someone NOT pick up the phone and give me a call? The facts are I made payment, your accounts department did not allocate collect and my account was sent to a debt collection company. Shocking way to treat customers, avoid at all costs.
18 July 2026
Unprompted review
Reply from Culligan UK
Hi Ben,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating this situation must have been.
We sincerely apologise for the issues you encountered regarding invoicing, bottle credits, and the subsequent debt collection correspondence. We appreciate that receiving debt collection notices when you believed the matter had been resolved would be extremely concerning.
Please be assured that this is not the standard of service we aim to provide. We would welcome the opportunity to investigate your concerns fully and review what has happened with your account.
If you could contact us at customervoice.cuk@culligan.co.uk with your account details, a member of our team will look into this as a priority and work towards a resolution.
We apologise again for the inconvenience and disappointment caused, and thank you for bringing this matter to our attention.
Kind regards,
Hardeep
Customer Service Team
Stephen Webster is a great delivery driver!
We regularly have smooth deliveries with Culligan on a rolling basis. We have never had any issues with the delivery drivers and had a particularly friendly one recently - Stephen Webster. He was on time and we had a great chat as he was delivering our water and he handled the delivery very well.
17 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your kind feedback.
We're pleased to hear you've consistently received smooth deliveries and that Stephenvprovided such friendly and professional service. We'll be sure to pass on your comments to him. Thanks for choosing Culligan!
Kind regards
Sailey
Customer service team
Great customer service from Dean who…
Great customer service from Dean who delivered our water today
21 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Dean provided great customer service during your water delivery today. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Excellent service from Stef Homer
Excellent service from Stef Homer. Thank you very much 👍
20 July 2026
Unprompted review
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're delighted to hear that Stef Homer provided excellent service. We'll be sure to pass on your kind comments.
Many thanks
Sailey
Great service Stefan Homer
20 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear that Stefan provided great service. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Lisa was very helpful
Lisa was very helpful, the replacement was straightforward and she talked through the process
13 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Lisa was so helpful and made the replacement process straightforward while keeping you informed throughout. We'll be sure to pass on your kind comments to her.
Many thanks
Sailey
Customer service team
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