Our delivery driver Bruce Rankin came to our office today to pick up our cooler and empty water bottles. The job was not as expected (bottles not empty) as I wasn’t aware he was coming but Bruce was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
we have been looked after by Carl for years now, and time and time again he offers a wonderful level of service. He cares about us as customers, and even though the water dispenser that we have is gre... See more
Company replied
Our delivery driver today was Lesley Wilkinson. Lesley was fantastic and enthusiastic, and also loaded the delivery exactly where it belongs rather than dumping at the front door and leaving us to sh... See more
Company replied
Bruce was very courteous, efficient and delivered heavy bottles all the way into our office. Much appreciated. If only the rest of the Culligan office staff were as competent and efficient as thei... See more
Company replied
Company details
- Bottled water supplier
- also in
- Drinking-Water Fountain
- Hot water system supplier
- Office equipment supplier
- Office supplies shop
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Service
Just had our service done by, Lesley Wilkinson, she was a lovely lady and very efficient
29 September 2026
Unprompted review
Reply from Culligan UK
Hi Amanda,
Thank you for your Five-star review! We're delighted to hear that Lesley Wilkinson provided such efficient service and made a positive impression. We'll be sure to pass on your kind feedback to her.
Kind regards,
Hardeep,
Customer Service Team
Dean Creasey
Dean Creasey delivered our new machine and water bottles and he was fantastic! Very helpful and efficient.
24 September 2026
Unprompted review
Reply from Culligan UK
Hi Abigail,
Thank you for your 5-star review! We're delighted to hear that Dean Creasey provided such fantastic service. We'll be sure to pass on your kind comments about his helpfulness and efficiency.
Thank you for choosing Culligan!
Kind regards,
Hardeep
Customer service Team
Dean Creasy is our friendly
Dean Creasy is our friendly, helpful delivery driver. He delivered and installed our new filter machine last week
23 September 2026
Unprompted review
Reply from Culligan UK
Hi Sharon,
Thank you for your 5-star review! We're delighted to hear that Dean Creasy was friendly and helpful, and that your new filter machine was delivered and installed smoothly. We'll be sure to pass your kind feedback on to Dean.
Thank you once again.
Kind regards,
Hardeep
Customer Service Team
The issue that has been raised has been…
The issue that has been raised has been logged and we are expecting this to be resolved tomorrow - hopefully
29 September 2026
Unprompted review
Reply from Culligan UK
Hi Regine,
Thank you for your review. We're sorry to hear about the issue you've experienced. The matter has now been logged, and we're expecting it to be resolved tomorrow. We appreciate your patience and hope to have this fully resolved for you shortly.
Kind regards,
Hardeep
Customer Service Team
Spoke to Lisa Webb in customer service
Spoke to Lisa Webb in customer service, and she was very helpful and sorted out my order for the Portman Clinic. Friendly and efficient.
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Angela,
Thank you for taking the time to leave a review.
We're delighted to hear that Lisa Webb was able to help with your order for the Portman Clinic and that you found her friendly and efficient. We'll be sure to pass on your kind comments, as our team always appreciates receiving positive feedback.
Thank you for choosing Culligan and for sharing your experience.
Kind regards,
Hardeep
Customer Service Team
Good product, terrible customer service
I’ve been using Culligan for years, no issues with their product, but their admin has always been weak. Recently, they made a delivery error (it happens), I have now spent 6 weeks trying to get them to sort it out. The worst customer service I have ever had the misfortune to come across. I have closed my account. Unless you need some extra stress in your life, I would recommend against using them.
29 September 2026
Unprompted review
Reply from Culligan UK
Hi Sharon,
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience has been so disappointing, particularly after being a customer for many years.
While we're pleased to know that you've always been satisfied with our products, we sincerely apologise for the delivery error and the frustration caused by the length of time it took to resolve. We understand that six weeks is far too long to be dealing with a service issue, and we appreciate how this has affected your confidence in us.
We take comments regarding our customer service and administrative processes seriously, as they help us identify where improvements are needed. We're sorry that, on this occasion, we have fallen short of the standards you rightly expected.
Thank you for your years of custom, and we wish you all the best for the future.
Kind regards,
Hardeep
Customer Service Team
On all four times of being served by…
On all four times of being served by John Robertson for installs and site surveys and each and every time, hes provided great professional service. Credit to Culligans.
Also other credit goes to our sales rep Shaun Hooper which again provides everything we need or ask in a timely professional manner.
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Vicky,
Thank you for taking the time to leave a review.
We're delighted to hear that John Robertson has consistently provided professional service during your installs and site surveys. It's fantastic to know that his dedication and expertise have made such a positive impression.
We're also pleased to hear your kind feedback about Shaun Hooper. Providing timely, professional support is something we strive for, and we're glad Shaun has been able to deliver everything you need.
Thank you for your recognition of both team members and for choosing Culligan. We'll be sure to pass on your comments.
Kind regards
Hardeep,
Customer Service Team
Kanupriya was lovely and helpful.
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Amy,
Thank you for your 4-star review!
We're delighted to hear that Kanupriya was lovely and helpful. We'll be sure to share your kind feedback with her, as it's always great to hear when a team member has made a positive difference.
Thank you for choosing Culligan, and we look forward to continuing to support you.
Kind regards,
Hardeep
Customer Service Team
Lisa Webb fixed all my problems very…
Lisa Webb fixed all my problems very quickly
Responded to my request for help on the website within the hour and responded very fast on email.
Went above and beyond when responding, helping me to log back in and change details on the account
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Alex,
Thank you for taking the time to leave a review.
We're delighted to hear that Lisa Webb was able to resolve your issues so quickly and provide the support you needed. It's great to know that her prompt response, efficient communication, and willingness to go above and beyond made a positive difference to your experience.
We'll be sure to pass your kind comments on to Lisa, who will be pleased to hear your feedback.
Thank you for choosing Culligan and for sharing your experience.
Kind regards,
Hardeep
Customer Service Team
Amazing service by Jo Body
Our service was provided by Jo Body. Jo was very friendly, chatty and pleasant. Jo did her service in great time and very clean. Thank you
22 September 2026
Unprompted review
Reply from Culligan UK
Hi Dani,
Thank you for taking the time to leave a review.
We're delighted to hear that Jo Body provided such friendly and professional service. It's great to know that Jo was pleasant, efficient, and completed the service to a high standard while keeping everything clean and tidy.
We'll be sure to pass your kind comments on to Jo, who will be pleased to receive your feedback.
Thank you for choosing Culligan.
Kind regards,
Hardeep
Customer Service Team
Quick response
Lisa replied to my email enquiry really quickly and updated the account with the information I required adding.
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Ruth,
Thank you for taking the time to leave a review.
We're delighted to hear that Lisa responded to your enquiry so quickly and was able to update your account with the information you needed. Providing prompt, efficient support is something we strive for, and it's wonderful to know Lisa delivered a positive experience.
We'll be sure to pass your kind feedback on to her.
Kind regards,
Hardeep
Customer Service Team
Professional service
Lesley came to service our water cooler this morning.She was courteous and professional in carrying out the job.Thank you.
28 September 2026
Unprompted review
Reply from Culligan UK
Hi Simon,
Thank you for taking the time to leave a review.
We're delighted to hear that Lesley provided courteous and professional service during her visit. It's great to know that the work was carried out to your satisfaction, and we'll be sure to pass your kind feedback on to her.
Thank you for choosing Culligan and for sharing your experience.
Kind regards,
Hardeep
Customer Service Team
Awful Experience
This has been the worst experience I've had dealing with a company. Initially, our service was with Cooler Sense and then acquired by Culligan.
Over the last couple of months, we have regularly received an invoice notice from Culligan claiming we owe money for a bill before the switch. This was incorrect, as we paid Cooler Sense when it was due. We sent proof of payment multiple times. Now they have found this payment on their system but are claiming it was for an invoice months prior; this was also paid on time, and we have sent them the date.
Our company has contacted Culligan over 17 times since August 11th, either by email or by phone. Every person we spoke to had someone new to chase, speak with or forward the info to.
We were guaranteed a response last Monday, which didn't happen. Then Manager Faye guaranteed a response by last Thursday at the latest, which also didn't happen.
Last Friday I learnt that one of the new team members dealing with our info doesn't work that day, and the Finance Manager was now on annual leave. To add to it all, the team member I spoke to (who apparently was checking with another department if they're able to sort this) kept my call on hold until it cut off, with no reply.
I'm certain we'll receive another automated payment due notice and legal threat from the company, despite the invoice being paid.
25 September 2026
Unprompted review
Reply from Culligan UK
Hi Jack,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you've faced, particularly regarding the outstanding balance queries and the level of communication you've received since the transition from Cooler Sense.
We completely understand how frustrating it must be to repeatedly provide proof of payment, make numerous calls and emails, and still feel that the issue remains unresolved. We also apologise for the missed commitments regarding updates and responses, as well as the inconvenience caused by being transferred between teams without a clear resolution.
This is not the standard of service we aim to provide, and we appreciate you bringing these concerns to our attention. Your feedback highlights areas where we clearly need to improve, particularly around communication, account management, and ownership of customer issues.
We sincerely apologise for the stress and uncertainty this situation has caused. If the matter remains unresolved, please contact us at with your account details, and we will ensure your concerns are reviewed as a priority.
Kind Regards,
Hardeep
Customer Service Team
Great service from Carl aways very…
Great service from Carl aways very pleasant and helpful.
25 September 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for taking the time to leave a review.
We're delighted to hear that Carl continues to provide such great service. Being pleasant, helpful, and delivering excellent customer care are qualities we truly value, and we're pleased that Carl consistently demonstrates them.
We'll be sure to pass your kind feedback on to him.
Kind regards,
Hardeep
Customer Service Team
Deep clean visit
Chris visited today to complete a clean on water dispenser
Friendly, talked through what he had done
Good experience with the team
23 September 2026
Unprompted review
Reply from Culligan UK
Hi Sarah,
Thank you for taking the time to leave a review.
We're delighted to hear that Chris provided a friendly and professional service during his visit. It's great to know he took the time to explain the work carried out on your water dispenser and helped make the experience a positive one.
We'll be sure to pass your kind comments on to Chris and the wider.
Kind regards,
Hardeep
Customer Service Team.
Friendly
I have just found this card in my work pocket and accept apologies in the time it has taken. Your staff member tony Osborne was wonderful. Professional and friendly when coming to do the sanitisation of our machines. Thank you.
26 September 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback.
We're delighted to hear that Tony was professional and friendly while carrying out the sanitisation of your machines. We'll be sure to pass on your kind words to him.
Many thanks
Sailey
Customer service team
Lisa was very helpful
Lisa was very helpful and replied promptly to emails to ensure we had all the information we needed.
23 September 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback.
We're pleased to hear that Lisa was so helpful and responded promptly to ensure you had all the information you needed. We'll be sure to pass on your kind comments.
Many thanks
Sailey
Customer service team
Poorly managed water company, many issues !
Placed order for 3 bottles of water each for 3 shop locations by phone oon 14/9/2026. However, Culligan only delivered to 2 locations. Waited for about 10 days and called Culligan to find out what happened to the third location, only to be told order could not be found in their systems for the third location. This is the second time that has happened for this third location (Burgess Hill) and it was the second order of water. Since this location was set up (which in itself was error galores by the Admin team of Culligan), I placed order for water twice, and twice Culligan messed it up. Well, every time, after placing the order and waiting, the order miraculously disappeared from its systems. I have now re-ordered and made sure I got the order ref number. I was told the newly placed order is now in the system but ETA will be between 30 Sep and 2 oct 2026. This is what they called "emergency order". Goodness, Culligan's definition of "emergency" is still 5 to 7 days, so just imagine the lead time if it is "not emergency".
You see, Culligan is a company that cannot schedule deliveries or its water dispenser sanitisation dates definitively so that you can plan your schedule. It is the other way round, You as a its customer has to accommodate Culligan's woeful logistics. An example of this was the water dispenser sanitisation again for Burgess Hill location. I was emailed a date of 4 Sep 2026 but the engineer did not turn up till about 7 to 10 days later. In its email notification, Culligan would state a date and then add " ..the date may vary as we continue to refine our scheduling processes. If we need to reschedule, we will inform you of the new date." But Culligan never informed, they just turned up on a future date at their convenience. Just imagine if you made an online order and you have to be at home to take delivery but you are given a date which will change at the whims and fancies of the delivery company, how would you feel ?
Another example of how poorly Culligan is managed. For some reason, Culligan started to call my personal home number asking if I need to order water. Previously, Culligan called my work mobile, and tell you what, when it comes to secure water orders and sales, they are on top form ! Despite many requests not to call my home number and disturb my family, Culligan continued to so do until I made a formal complaint to cease and desists. I also told Culligan not to ever call me to ask about water orders, I will instead call Culligan if I need to order water. This is because as I have 6 locations, the frequency of calls I had received so frequent that it became distruptive. They do not call you up for orders on all 6 locations at once; they call you when they think they will have a delivery near your post codes. Again, you working around their schedule. Anyway, things changeds for the better following my complaint until yesterday (24/09/2026), when Culligan started to call me again at my personal home number asking if I need to order water !! I asked the customer service agent, 1. why was he calling me, and 2, calling me at my home number when I had specifically asked not to do ? I was told that he could still see my personal home number in my account and there were no notes or instructions not to call me. Unbelievable, don't you think?
So: when I placed an order via phone, Culligan cannot fulfil 100%, in fact they lost the order, TWICE. Then they will call you at a number when you had asked them not do, and asked you if you want to order water. Is this the kind of company you wish to deal with ?
But clearly this is just my own woeful experiene. If you wish to deal with Culligan, I hope you have a better experience. I am now looking for a new supplier to switch from Culligan. It is no longer worth it, it never has been.
25 September 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for taking the time to leave such detailed feedback. We are very sorry to learn about the repeated issues you have experienced with your Burgess Hill location, including orders not being processed correctly, delays in receiving water, missed communication regarding service appointments, and the unwanted contact to your home telephone number despite your previous requests.
We completely understand your frustration. Having an order go missing on more than one occasion, being left waiting for updates, and then having to chase for information is not the level of service we aim to provide. We also appreciate your concerns regarding scheduling and communication, particularly when appointment dates change without sufficient notice.
We take your comments seriously, as they highlight areas where we have clearly fallen short of expectations. We are especially concerned to hear that previous instructions regarding your preferred contact methods do not appear to have been followed, and we understand why this has damaged your confidence in our service.
We sincerely apologise for the inconvenience and disappointment caused. Your feedback will be shared with the relevant teams for review. If you would be willing to discuss these matters further, please contact us at customervoice.cuk@culligan.co.uk with your account details, and we will be happy to investigate your concerns in more detail.
Kind regards,
Hardeep
Customer Service Team.
Dean Creasey was very friendly and…
Dean Creasey was very friendly and polite. He fixed our water machine so quickly and efficiently. Defo would recommend! Thank you
25 September 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback!
We're pleased to hear Dean Creasey was friendly, polite, and resolved the issue quickly and efficiently. We appreciate your recommendation! 😊
Many thanks
Sailey
Customer service team
We had dean creasey come in to service…
We had dean creasey come in to service our water machine. He was brilliant and very fast at completing it. Thank you dean for your help!!!!
25 September 2026
Unprompted review
Reply from Culligan UK
Thank you for your feedback!
We're delighted to hear Dean Creasey provided such brilliant service and completed the work quickly. We'll be sure to pass on your thanks to Dean!
Many thanks
Sailey
Customer service team
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