White Oak UK Reviews 

178
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for taking the time to understand their unique financial needs and guiding them smoothly through the entire lending process from start to finish. Many people also appreciate the remarkably quick communication, competitive rates, and highly professional service consistently provided by the dedicated team. Some reviewers were not happy with the overall communication, noting that certain staff members could be disinterested or difficult to reach when assistance was needed. A few people also mentioned distressing negative experiences regarding unhelpful responses and collection procedures during difficult financial times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting their prompt... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and professional support that is... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlotte at White Oak was nothing less than fantastic. Her kind, outgoing personality and down to earth attitude, made the process seamless. She walked us through everything she could do, what she... See more

Rated 5 out of 5 stars

Alan Gault has worked with us for a number of years now and his knowledge, efficiency and helpfulness has never failed to impress. Alan has taken the trouble to really understand our businesses,... See more

Rated 5 out of 5 stars

As a small business, we appreciate the loan and bridging products to help us with cash flow and financing larger investments in our expansion. William Nicholson is unfailingly patient, helpful, and pr... See more

Rated 5 out of 5 stars

I found Joanna to be amazing during the process of signing a loan with White Oak. She took the time to listen to our story, understand our needs and what our aspirations and plans are for the future a... See more


Company details

  1. Alternative Financial Services
  2. also in
  3. Finance broker

Written by the company

At White Oak UK, we provide tailored business funding designed for small and medium-sized enterprises (SMEs). Our business loan services include business development loans, help paying your HMRC bill, Professional Indemnity Insurance loans, invoice finance (to release cash tied up in unpaid invoices), and working capital loans. With funding available in as little as 24 hours, we offer fast and effective solutions to support your business's growth and success.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

178 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(178)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star Service

A straightforward process from pre application all the way thorough to receiving our funds. We couldn’t recommend highly enough.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant service

Absolutely Brilliant service
Nick talked me through everything and got me the option that worked best for my business.
No pressure was put on at any time,and when I did choose the option I wanted,it was quick and efficient.
Would highly recommend White Oak

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing experience – repayment dates not honoured

I agreed a loan over 2.5 months, payable in three instalments: the first after 14 days, the second 30 days after the first, and the third 30 days after the second.

However, they took two payments within the same month, meaning money was taken earlier than expected. This put unexpected pressure on my cash flow, and I had to borrow money that same day at a higher interest rate to cover the shortfall.

I had to call, challenge this and insist on changing the third payment date; otherwise, they would have taken another payment on day 60.

What concerns me most is that this is the second time this has happened. Previously, a three-month loan term was effectively collected within just 74 days.

I understand this may be an important season for lenders, but an agreed repayment schedule should be honoured. For me, this is about trust and integrity, not simply money.

I hope the company reviews its processes and stops putting customers in this position.

24 August 2026
Unprompted review
White Oak UK logo

Reply from White Oak UK

Thank you for your feedback. We’re sorry to hear about your experience and sincerely apologise for the frustration you’ve encountered. Our dedicated Complaints team have looked into this for you, and we believe the matter has now been addressed. Should you have any further concerns, please don’t hesitate to reach out.

Rated 5 out of 5 stars

We have recently used White Oak for an…

We have recently used White Oak for an unexpected large VAT bill, Spoke to Nick and was easily sorted with the cash flow we needed.
Clear repayment terms and money in the bank within the week.
Very easy ... Thanks Nick

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Once again Will and the team at White Oaks have been fantastic. We’re a film production money, and as any small company working in the creative sector knows, accessing finance for a company like ours isn’t always straightforward. Waiting for governmental grants and film distributors to pay out, while balancing crew and suppliers creditors can be challenging and traditional lenders don’t always understand the way the industry works.
This is the third time we have worked with Will and White Oaks – as always he was quick to understand what we needed and organised the facility with immediate efficiency. What could have been a very stressful situation was handled professionally and, importantly, with a real understanding of our business.
Having the finance in place has made a huge difference. Instead of spending my time worrying about cash flow, I can concentrate on what we actually do — making films, developing new projects and growing the business.
I trust Will – he is straightforward, ethical, responsive and always focused on finding the right solution for us. This is a game-changer. It has already enabled us to achieve our production ambitions in 2026, we look forward to working with them in years to come.
I would have absolutely no hesitation in recommending Will and White Oaks to other businesses, particularly anyone in the creative sector who may have struggled to find someone who understands their business and can move quickly when finance is needed.
A genuinely excellent service. Highly recommended!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend White Oak

The team was very prompt in their communications, and professional with giving us the different options we need to consider. Within a few days, we were able to close the deal and have money in the bank. Very well recommended.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

VAT Loan

Nick Carlton - gets the job done, minimum fuss, maximum efficiency - rapid turnaround - would not hesitate in recommending White Oak (but Nick really!) if you have funding requirements.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Got my van finance at a lot better rate…

Got my van finance at a lot better rate that the bank was offering nick Carlton was really professional and helpful from start to finish, I had a few issues from the company I was buying the van from nick went above and beyond to make sure the deal was done on time, will be recommending white oak to all my friends and family and will be a returning customer in the future

11 September 2026
Unprompted review
Rated 5 out of 5 stars

We have worked with White Oak and…

We have worked with White Oak and Charlotte for over 10 years, and I can honestly say they have been an incredible support to us throughout our journey.

Charlotte is exceptional at what she does. She is extremely knowledgeable, responsive and, most importantly, understands business. She takes the time to understand our requirements and the challenges we face as a growing company, and she always goes above and beyond to help us find the right solutions.

What really sets Charlotte and White Oak apart is the level of personal service and genuine understanding of our business. Charlotte doesn’t just provide a finance service - she takes the time to understand where we are going, what we need and how she can support our growth.

Over the last 10 years, White Oak has been a fantastic partner and Charlotte has been a huge part of that relationship. Her professionalism, commercial knowledge, responsiveness and willingness to go the extra mile have made such a difference to us.

I would highly recommend White Oak to any business looking for a finance partner, and I cannot speak highly enough of Charlotte. She is an absolute asset to White Oak and someone we have genuinely valued working with over the past decade.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Charlotte at White Oak

Charlotte at White Oak was nothing less than fantastic. Her kind, outgoing personality and down to earth attitude, made the process seamless. She walked us through everything she could do, what she would need and really went over and above in explaining different ways in which she could help us. I wouldn't hesitate recommending Charlotte to any of my business colleagues.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Chloe @ White Oak

This is the 2nd time our business has been assisted by Chloe Taylor and she is fantastic. Gets the job done and communicates excellently!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte White was fantastic to work…

Charlotte White was fantastic to work with from start to finish. She provided exceptional support, kept us informed at every stage, and was always available to answer any questions. Her attention to detail and commitment to seeing everything through to completion made the whole process seamless.

Thank you, Charlotte, for your hard work, dedication, and excellent service. It was greatly appreciated and made a real difference.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Well informed

Well informed, sensible and coherent advice. Funding options helpfully set out and promptly actioned. In respect of my future funding needs, with significant aged debtors, White Oak is a lifeline.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

White Oak, the best independent lender out there

I have used Alan Gault at White Oak for numerous loans over the last 2 years. The rates are competitive and the level of service is second to none. They respond quickly and the process is smooth and efficient. I would highly recommend this company.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Keep away

If I could give this company a zero I would
DO NOT entertain this company ! I was garuntor for a business loan back in 2021 after running the business for years successfully had a rough patch and we went into liquidation this was a family business so effected all of us going through an IVA and they would not agree to proposal we’ve been threatened with letters, people at my door , constant phone calls, even the the lady processing IVA said she was spoken to like a child and they were very aggressive and not professional at all , they have now passed this to a solicitor and the letters I have had have been nothing but heartless that has led me to have to go to impact meetings due to depression…they are the only creditor that have been so aggressive it’s took it toll on my mental health all the others have been lovely and accepted what I can afford but these will not accept £50 per month they want £250, after I am paid I only have £220 left for food and petrol per month …I have never missed a bill in my whole life but unforeseen circumstances came that were out of our control so much so my mental health councillor has given me contacts to reach out out to report for aggressive harassment, I get they want the money back but I can’t give what I haven’t got ….zero empathy, rude, aggressive people

14 August 2026
Unprompted review
White Oak UK logo

Reply from White Oak UK

Thank you for your feedback. So we may investigate your issue in more detail, please reach out to our dedicated Complaints Team – complaints@whiteoakuk.com. They will be able to conduct a full investigation and provide an in-depth response

Rated 1 out of 5 stars

Remarkably good at spamming

Permanently, inexplicably spammed with offers to take a loan, so I can pay the admittedly unbearable taxes. No amount of 'unsubscribe' and block sender seem to be working.

27 July 2026
Unprompted review
White Oak UK logo

Reply from White Oak UK

Thank you for your feedback. So we may investigate your issue in more detail, please reach out to our dedicated Complaints Team – complaints@whiteoakuk.com. They will be able to conduct a full investigation and provide an in-depth response

Rated 5 out of 5 stars

It was a great experience working with…

It was a great experience working with Allisha. She provides excellent support and guides the process effectively. She is always reachable and consistently follows up until everything is completed.
Thank you, Allisha, for your dedication and outstanding support—it is truly appreciated.

20 May 2026
Unprompted review

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