WorldSIM Reviews 6,850

Victor put right my problem with sim activation in under 10 minutes, first class help desk!

Had a problem connecting my SIM, did a live chat with Russell who sorted it for me

Great customer service and they answer all my questions.

The support team always seem to be able to answer my questions. Victor was particularly helpful today getting me back online!

Absolutely awful. This is the first time I purchased an eSIM, as I usually get a SIM from Saudi. Several family members also bought them, and I’d say most were useless, which can’t be a coincidence.

It was really stressful trying to keep in touch with people in such a busy place without a mobile phone. I know this awful company will reply, “Send us your SIM number and we will look into it.” I sent them the SIM numbers and several email addresses, but never got a response. What a surprise. The reason they didn't reply to me was beacse I was asking for a refund for each of the SIMs, which didn't work.

Avoid purchasing from them. There are many better eSIM companies. I personally will always go to Saudi and get a SIM from there. I found them reliable and also much cheaper.

I "messed up" installing my esim (I blame my age!) and had a long live chat with Sam who was incredibly helpful and got me back on track

Very cooperative customer service. Cathy solved the issues i was having within 12 hours.

I had a wonderful service from Mr Victor, a representative of Worldsim. He was professional with his time and simplicity.

Hugely disappointing, ordered a sim card 18 days ago, now stuck in a round of chatbots and promises to deal with in with al haste. Not confident will ever see anything. Really poor customer service and would not at this stage recommend. They take the money and then nothing.

Very easy experience. Everything made simple and easy.

Victor solved the problem professionally and with all his capacity, great and gentle service, professional and clear. Thank you WorldSIm team.

Great service, good price and easy setup

I’m very satisfied with the experience. The data connection is impressively fast and reliable. I was able to browse, stream, and stay connected without noticeable slowdowns. Call quality has also been excellent. The clarity of both incoming and outgoing calls is consistent, with minimal interference or dropouts. Messaging through roaming is just as reliable texts are delivered quickly without delays, which is something I really value when communicating internationally. Customer service deserves special mention as well. Shouout to Cathy :) The support team was responsive, professional, and genuinely helpful. Although I did encounter some delivery issues initially, it was clear that these were beyond their control. What mattered most was how they handled the situation, they resolved everything properly and kept me informed throughout the process. I’m particularly happy with the pocket modem, which has been a convenient and dependable companion for staying connected on the go.

Overall, I’m very satisfied with WorldSIM’s service. I would definitely order from them again and will be sharing my positive experience with friends and family.

Chat service was prompt and on point, and issue was dealt with accordingly.
Many thanks for addressing and taking the corrective steps 😊

Russell was very helpful in helping me solve an issue with missing balance

I'm sure that if you get a Sim card it will work fine - IF! Having accepted my order for a US sim card and charged me for next day delivery I received an email offering E-sim (which won't do in my phone) which I turned down and was then told we are out of stock of US, but we have just received a stock of cards with same features, but with French number(??) which I declined and asked for my order to be cancelled and a refund issued - that where the fun began and the BOTs kicked into inaction. They don't seem to like dealing direct and parting with money that they have taken under dubious pretences. I'll not go back.