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Advance Financial Reviews 

14,339
•
TrustScore 4.5 out of 5

4.3

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 1,490 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally patient, polite, and deeply helpful throughout the entire application process, making stressful situations much easier to handle. Consumers consistently note that the online system allows for a very fast, straightforward, and efficient way to secure necessary emergency funds without unnecessary complications. Some reviewers were not happy with the payment terms, mentioning specifically that unexpected high repayment amounts and unclear loan details caused significant financial frustration. A few other people also felt that the process could be improved, pointing out persistent issues with receiving their funds and banking verifications.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and knowledgeable employees. Consumers... See more

Customer service

People report positive experiences with customer service, highlighting helpful and patient staff who readily... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement... See more

Service

Clients share positive opinions on service, highlighting professional and timely assistance. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the application process is fast, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was surprised how quick and easy it was to get the cash that I needed for emergency. Thanks so much Advance Financial.

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more

Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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4.3

All reviews

(14,339)

1,483 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The agent Lance

The agent Lance, was very helpful and patient with the whole process. and offered to give call back next day.

18 August 2026
Rated 5 out of 5 stars

me in cThe Representative

me in cThe Representative, Michelle, was very professional and efficient with me! She was extremely knowledgeable and helpful and answered all questions pertaining to this company! She was so polite and patient with me in completing my application.

17 August 2026

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