AL Sydbank Reviews 

Living in Denmark now for over 6 years, we chose to switch to Vestjysk bank, I wish we had done it sooner! Very happy so far with the services, especially as expats.

I have never experienced such terrible customer service. My car loan application was handled inconsistently, unprofessionally, and with unnecessarily long processing times. Despite having no dependents, a stable income, and substantial savings, my application was rejected for arbitrary reasons that don’t reflect my financial situation.

The staff were unhelpful and provided no clear explanation, leaving me frustrated and wasting my time. I strongly advise anyone considering this bank to think twice. Their processes are inefficient, their communication is poor, and overall, it’s been a completely disappointing experience.

One of the few times in my life when I feel personal care from bank employees. I want to stay here forever because I feel the care and high quality service

Arbejdernes Landsbank is arguably the worst bank imaginable. Their account opening process treats potential clients like fraudsters, demanding past transaction histories and explanations for legitimate transactions processed by other banks. They drag the process out for 1.5 months, only to reject the application without clear reasons, possibly discriminating based on spoken language—using English instead of Danish—since no explanation was provided for denying a Mastercard Gold.

I've been customer to vestjysk bank from 2007 to 2012 and I had bad experiences with them in two different cities.

You can clearly see they don't like foreigners and they make you feel unwelcomed.

We are very annoyed with this bank. During our summer vacation my husbands card was swollen by ATM. So we had to share mine the whole time. Then a week later I tried paying for groceries at Coop and my card was declined (of course I had money on my account). This happened several times during this year and we are considering changing to another bank.

Update after the answer: I did try to insert the card, used my pin code that was correct - it still got rejected.

At man har en bank som lydt til en og hjælpe nor det er nødvendigt samt en god bankrådgiver det er prikker over it

god bank, god service

I’m on resident permit in Denmark, and my resident permit will be expired next month whilst I already applied for extension, it takes up to 7 months from the expiration date of my current permit to receive the new resident card but they don’t want to understand that despite that’s NOT IN MY POWER! They THREATENED ME to close my bank account even tho I use my bank account to pay tax and receiving salary.

Very grateful experience, always

I am their customer for 11 years, used 2 loans from them and paid by the day. After getting a job in another EU country, I needed a small loan from them for moving expenses, which they dismissed.

They also suspended my account twice for not declaring a document about how much money I plan to spend for the upcoming year. During one of these suspensions I was on holiday abroad, using the account for all expenses.

They keep asking this document every year even though I am a salaried white collar, making me feel like I am doing some sort of shady business?

Being their customer for a long time, and having my salary paid to that account for 6 years, I was never ever offered anything remotely useful for being their customer. Not a credit card, no advantage. Nothing at all whatsoever. Waste of time.

We moved to Sydbank in connection to buying our first property and the main reason was a great connection with our advisor, Lasse! He was always super prompt in answering our questions, which were not few, in a relaxed manner that gave us confidence in the process, which was extremely important for us ☺️

Very helpful bank and always ready to help when you need them.

Friendly staff and easy-to-use banking. Very satisfied!

We always receive fantastic advice and assistance from Felix and Søren in Esbjerg! We relocated to Denmark and feel in great hands. We are so glad to be at Vestjysk bank and look forward to a long future with them. Thanks for all your help.

Like others have said, they're irresponsive, don't count on them getting back to you. Waited more than 2 weeks for ansver on a house loan, called them 3 times where the advisor got a message and 48 hours to respond. Nothing.

Probably the worst bank I ever had. They not only call my private number that I never shared to my bank, and asked what am I spending MY OWN MONEY when I buy on the internet, but recently they sent me some kind of website where I had to fill in what I am buying, how many bank accounts do I have how do I use them, and why I am using real cash and what I buy with it. A bank did that to me. Time to moove away. I hope they go bankrupt and without pay. This bank is breaking the law and does not protect its custommers and invading them instead. My money NOT YOURS! Bye Sydbank!

Three months ago , I sent money to an overseas account using my SYDBank account. There was an issue with the receiving account and the England account was blocked. I have now followed up with different regulatory and monetary board since October 2nd , 2024 . I have been able to communicate this with my Bank representative and they won't assist in retrieving the available balance with the England Bank, even after providing the email threads between the Banks and the monetary board.

The England online Banking has now requested that I provide an Indemnity form for them to return the available balance with them and till date SydBank officials has not responded to my request. I have over 24K hanging out there and I need a follow up in no time . All I need is an Indemnity form , if my Bank won't assist me . I can assist myself !

God rådgivning omkring overgang til pension.