America Car Rental Reviews 

# America Car Rental Review

America Car Rental is a car rental company that provides vehicles for travelers in Mexico and several international destinations. The company offers a wide range of rental locations, including popular Mexican destinations such as Cancun, Mexico City, Puerto Vallarta, Los Cabos, Tulum, Monterrey, and Guadalajara. Its website also provides different vehicle options and allows customers to make reservations online.

One of the strongest points mentioned by many customers is the customer service. Recent reviews frequently praise the staff for being friendly, helpful, polite, and professional. Several customers have specifically mentioned that employees explained the rental process clearly and helped them with questions. This can be especially useful for international travelers who may need assistance understanding local rental requirements.

Another positive point is the price. Many reviewers describe the rental rates as competitive and appreciate getting a suitable vehicle without paying the prices associated with some larger international rental companies. Recent Trustpilot reviews also show that a large majority of ratings are positive, with 86% of reviews receiving five stars and 6% receiving four stars.

However, customer experiences are not always the same. Some reviewers have reported problems involving additional insurance costs, refunds, communication, or the condition of vehicles. These complaints appear in a smaller portion of the reviews but are still worth considering before making a reservation. It is a good idea for customers to carefully read the rental agreement, understand what insurance is included, and confirm all fees before accepting the vehicle.

Overall, America Car Rental appears to have a generally positive reputation, particularly for friendly customer service, competitive pricing, and a broad selection of locations. At the same time, the mixed experiences reported by some customers show why it is important to check the exact terms of a reservation and inspect the vehicle before driving away.

Based on the available customer feedback, America Car Rental can be considered an option for travelers who want a reasonably priced rental car and convenient locations. Customers should simply make sure they understand the insurance, deposit, fuel, cancellation, and refund policies before completing their rental.

Unfortunately, the local firm that America Car Rental uses out of Sofia Airport in Bulgaria are currently running a scam operation to defraud customers of their insurance excess deposits by claiming "new" damage to their already delapidated cars upon return. The story changes once you involve your bank and card company to one where you have apparently taken out an expensive insurance policy with them. I would avoid using out of Sofia Airport at all costs if you want to avoid being scammed.

Monica era de lo mejor!!! Mónica was the best agent!!!
Thank yo so much!!!

Mónica gave me great customer service. She was very kind and helpful. Thank you Monica.

I rented a car from United States to pick up in Torreón Coahuila.
Received a call the day before to confirm reservation and was told to bring license and cc used for reservation.
At the counter I was asked for a second form of id, proof of address and check stub.
They wouldn't accept them via WhatsApp they had to be original copies.
Was told go back and bring passport and we could rent with that.
Took me 1.5 hrs to get to airport so they wanted me to go and come back which would have been a total of 3 hrs.
At that point was pissed and cancel them right there locked my cc and contacted third party company used to make reservation to get my refund back.

Do you want to be steal ? Do you want corruption from this comoany to charge you with extra 500 dollars?
If yes. You are in the best place.
Once you return a car with them
They will invent scratches that where already there , why ai told you this because I took a 15 min video of the outside of the car I was renting showing all the details and scratches it had already!
And listen to this in
My video the scratches were already there even though they will try to steal money from you , dont dont let them!
They’re a SCAM!!!’ Be very careful! Rent elsewhere!

The stuff was super friendly super nice and fast , the vehicle was nice and smooth I would totally recommend it to people and experience it and have fun 😁, also prices were absolutely great and super understandable .

They could improve by listing the actual vehicle deposit amount on their website; an estimate doesn't help in making a more informed decision about the vehicle being rented.

Seriously sketchy rental company outside the Santo Domingo airport. Poorly maintained cars not made for the pothole and speed bump littered roads of Dominican Republic. Rent a good quality SUV from a reputable company at the airport and avoid this location at all costs!
The company service agent followed up with me regarding this review. I told him that I was still owed a refund which I never received. The America car rental customer service agent did nothing.

At the counter they refused to honor my credit card car rental insurance benefits even though I printed out the eligibility certificate letter for them. They wouldn’t even look at it. They forced me to pay $23/day USD for their insurance. Their corporate office followed up with me after the rental ended and I shared this with them and sent them a copy of the credit card insurance coverage letter to which they told me that letter was fine and the counter associate should have honored it. But they refused to reimburse or refund the counter insurance fee upsell. Very poor service. Feels like they will scam you for an upsell commission. Beware! Next time I will rent from Budget instead.

My experience at America Car Rental in Puerto Vallarta was phenomenal! The moment I walked in I was attended right away. The process was very smooth and was handed the keys to my rental after a few signatures and inspection. What I most liked about the service is that the agent that attended me, recommended an affordable vehicle than what I had originally booked. The process on returning the vehicle was also very easy and fast. My overall experience with them was great and I would book my rental with them again in the future!

Do not work with the Querétaro branch! The person at the counter is a fraud, and they steal your money. They do not honor their services. I arrived to pick up the car that had been confirmed to me, and they didn't have it. Then, they wanted to convince me to take a manual/standard car, which I don't know how to drive. After they confirmed they had canceled the reservation on their end to process a refund, I asked for written proof, which they told me they couldn't provide. I called their customer service right then, and they told me what to do over the phone, but to be sure I understood, I asked for a confirmation email. They sent it to me, and now they claim I made it using AI.Now they don't want to give me my refund because the fraudulent man at the counter put in the notes that I was a "no show," that they did have a car, and that I refused to take it. Now the company is relying on the false and fraudulent information he put in to deny my refund. They won't let me communicate with a manager, they don't answer me, and they accuse me of having created the email myself using AI—which I received directly from them, from Alejandro May. The few people who have answered me tell me that they are not going to give me my refund. They are frauds. No one wants to help me, even with the proof I have provided. This tells me that I am not the first or the last person they will try to scam. Giving 2 star so they don’t remove. So far they have disabled instagram reviews and some FB. That’s how crooked they are

SOMEONE CAN DIE DRIVING THESE vehicles! This story gets worse! I rented a car and had just taken off not even 10-15 min driving and we get a flat tire. We had to change the tire and drive back to the agency. The tires were already bad when they gave them. There is no way we were able to get 2 nails that quickly. They charged for a new tire of 242 dollars. So we got a new car. They did steal 2 caps from tires in Mexico City but they charged 280 for them. So besides that they took an hour and a half to check us the 2 people that were there before us also got charged for unnecessary things. One was given a car and halfway to their trip outside the city the ac went out. They couldn’t waste another day driving back to get a new one. They were also charged for a smell and it wasn’t on them. They give out shitty cars that don’t work but they’re charging each customer for them and don’t update them. So after they took a whole hour with those people they finally got to us bc they don’t have staff so we ended up losing our flights. That cost us another 1500 dollars! DO NOT RENT FROM THIS PLACE! I’m giving a 2 star because I read it’s harder to remove than a 1 star.

I also sent them an email with everything and nobody has emailed me back. So they don’t fix any wrong doing they did. ACRNB-126632 that is the reservation number since they write back and act like they’re going to fix anything. Documenting so PROFECO can have all evidence.

They couldn't be reached when it was time to pick up the car. I looked up the business and all reviews are one star calling them scam. Wasted hours of my trip.

Incompetent grifters and thieves. Do not rent from this company.

I rented a car last January and paid $150 + $99 so that I could go to Guatemala. When I arrived to pick up my car the paperwork was not ready and they said it would take three days to prepare it. I had to drive 200 miles out of my way to Merida to pick it up. They said they would reimburse me for their mistake but I have received nothing four months later. No apologies either.

One of their employees offered me extra insurance for $800 US dollars. When I declined he lowered it to $500!! Like I said, incompetent grifters and thieves.

Reliable and great service!

Price and location were great. The attention and service from employees since reservation, filling the form, and delivery of the car was very kind, warm and efficient. The only complaint I may have is regarding the vehicle. It looks great except for the front tires that were worn out. I only accept the vehicle because of the hour of the night and this is not responsability of the employees; this is from the company. I would rent again.

I was assigned a different vehicle from the one I had reserved, and I received no prior notice regarding this change. Furthermore, the car kept stalling while driving and made a lot of noise

We arrived at the meeting point first, then other people arrived, and there was favoritism shown to us. We were given priority because we were left until last, even though we had arrived first. It was only because other people had rented cars before us that they were given preference. That was the only issue; otherwise, I would give them the highest rating without any problems. The staff could be more attentive to the queues, and I believe that other people's money is just as valuable as mine. Thank you, and I hope they improve in this area. Have a good day.

Process was simple and great customer service