Ancaster Group Reviews 

The plaice was clean and tidy sales assistant name steffan was very helpful in what he done for me pleased I stopped of there to take a look

Great Experience with Ancaster Group

We recently bought our new car from Ancaster Group and had a fantastic experience. From the moment we walked in, the sales team was incredibly welcoming, making us feel right at home. The entire buying process was simple, transparent, and straightforward with zero hassle.

We received a satisfactory level of care at every stage—from the initial test drive right through to driving away in our new car. I would happily recommend Ancaster Group to anyone looking for their next vehicle!

Martin Rozario at Nissan Eltham was brilliant, honest and helpful from start to finish. From the moment he called me to arrange an appointment, to the point he handed over the keys to me everything was smooth. He was explicitly clear when he explained the controls to me. I would give him 10 stars if I could. Well done Martin for your excellent customer service

Got Hyundai Tucson serviced 31st July in Ancaster Chistlehurst. Was told I needed a new wheel arch trim and that someone from the service dept would call me to provide me with a quote for it and arrange a date for me to come in. 5 times I have called and spoken to someone and been told I'll be transferred to the relevant dept (servicing) who will resolve this. Yesterday I called (5th attempt) and complained. The lady still couldn't put me through as the service dept rang out. She said she would send an email to them as a matter of urgency and involve a manager. Still no reply. I bought the car from the Hyundai garage. Never have I seen such a lack of response or coordination from a company who I assume pride themselves in customer service. Just to repeat - 5 attempts since the 31st July and we're now at the 30th Sept. You couldn't make it up.

Mark McCormack

For my car service (BK74EFD) - shout to the manager on duty at Ancaster Eltham who went above and beyond to ensure that I had an exceptional customer experience, for what had started off not particularly well. I cannot praise him highly enough!

Maurice and Samatha at Ancaster Croydon Hyundai gave great customer service, and Maurice especially was very helpful and kept in touch when there was a slight delay with my annual car service. My advice is to book early as they are very busy, as with all dealerships.

After a very stressful experience at another Nissan dealership (Glyn Hopkins in Milton Keynes), i ended up at Ancaster Eltham…and so glad I did. James was such a pleasure to do business with, not pushy and really helpful. He even came to our house to pick up some paperwork for my part exchange, to save us another journey to the dealership. I would have no hesitation in recommending James and the Eltham branch.

Bought a pre-registered i20 tech line. All completed within 2 days. Traded in my i10 for very competitive price. Very happy with the car , the customer service from all the staff at Ancaster Chistlehurst.

I bought my car from Ancaster and, when the battery needed replacing, the radio, satnav and rear camera stopped working and needed a code. Ancaster were most unhelpful. I no longer live near Bromley but they said I had to come to them so they could look up the code. I ended up making two journeys and they then said the radio was broken, which would have cost a lot to replace including connections to rear camera. I then called Nissan direct and they gave me the code, and the radio works fine.

I put my Nissan in for a recall at Bromley but have not had any paperwork to show the recall has been fixed despite two requests.

I received immaculate service from Staff "ASH" at Ancaster Hyundai Chislehurst Branch. She was phenomenal throughout the whole experience and kept me updated on every detail regarding my car.

ASH was extremely helpful, supportive, and professional, and her customer service was truly impressive. I am sure the rest of the team at Ancaster Hyundai Chislehurst Branch provides the same excellent level of service to Hyundai customers.

I would highly recommend that new employees receive training under ASH’s guidance and learn from her excellent approach to customer service.

Excellent and impressive service, Ash thank you for all your help and support!

Thanks,
Aamir Hussain

Kerri was so nice as soon as I walked in for my appointment, I had some hot chocolate whilst i waited, it didn’t take long at all, overall it was a good experience from omoda welling.

Very good at selling the vehicle and the service plan but once the latter finished and vehicle had problems, they simply don't want to know; despite vehicle being in Warranty. Their assurances and promises just haven't materialised.

This is not a comment about the Service, but a comment about the driver of one of your vans in Ealing this morning. I can’t honestly praise him enough. I was approaching a level crossing opposite Lammas Park and he pulled up in plenty of time and gave me all the time I needed to cross the road. It’s so unusual these days! Well done to your driver - he was on Northfield Avenue at 11:26am on 11 Sep, van reg ending JZE

I had a wonderful experience and all the staff here are lovely. Especially Jurie who helped me find my car and also with all the processes involved in the purchase of it .everything was stress free and he even went above and beyond to come and drop the car to my home.I am a little late writing the review as I bought my car in June .But good service stays with you and I will always remember his kindness. And the car i bought is also great!! Thank you

Very bad customer services, they were not helpfull .they were racieved Very poor customer service. The staff were not helpful and I found their attitude extremely rude and disrespectful. I also felt that I was treated unfairly and that there was a racial element to the way I was treated. Very disappointing experience.

Jessica Was absolutely amazing she helped up throughout the process
She is a great asset to this company
Despite we had a couple of issues with Ancaster she was kind enough to look after us and sort everything out
Shout out to her
Thanks Jess
Turpin xx

A few days ago, I left a plain-spoken review of my customer experience at Ancaster Heathrow located at the Clockhouse Roundabout, on Staines Road in Feltham. I had visited the branch as I had a MOT scheduled. The comment was sent thru the automated email link I had received directly from Ancaster. This was done late evening on Thursday. On Friday a.m., the following day, I received three phone calls where the number was withheld (07:59, 08:00, 08:16). As my mobile phone does not accept private calls, the Ancaster manager at the Heathrow showroom had no alternative but to call me from the Ancaster dealership office. This call took place at 08:17 and lasted approximately 35 minutes, and 48 seconds. During this extremely uncomfortable and unreasonably timed phone call, the Ancaster manager berated me for submitting an undesirable review. Moreover, he gaslit me on the atrocious experience I had received on the day of the MOT. Instead of resolving the issue, the franchise manager argued with me for not speaking to him before I sent my reply. After 18+ years of being a loyal customer and brand advocate, he also said in no uncertain terms, in the future, I should go elsewhere. This confrontational phone conversation was an egregious breach of professional boundaries, customer service standards, and data privacy (UK GDPR). As my confidential client data was misused to initiate a retaliatory personal grievance call, I called Ancaster Heathrow back during standard business hours and cancelled my service agreement plan. Feedback surveys should be used to improve service, not to make customers feel targeted or distressed.

After a test drive and agreeing a price
Manager overruled deal and sold to someone else who was in showroom
Dreadful behaviour my daughter was devastated will go elsewhere