Ancaster Group - Nissan Shepperton Reviews 44

Jurie from the Shepperton office has been really helpful in our difficult quest to find a car. Even during my husbands illness, he was very understanding and kept in touch. Excellent service and nothing was too much trouble. Thank you so much.

Jurie was friendly and professional, answering all my questions and even some I hadn’t thought to ask. The process felt comfortable. I left pleased with my decision to buy here.

Paul was knowledgeable and approachable, making the entire process much easier. Unlike other showrooms I visited, I felt valued and well-informed about my options without any pressure to decide. Paul is a fountain of knowledge about the cars he is selling but can translate this perfectly for a car novice like me! I will happily be sending friends and family to him at The Shepperton branch, as it really was an end to end great experience.

The service process was straight forward and I had no issue, very good at communicating.

I was changing my company car, and despite knowing that it wouldn’t lead to a sale Jurie took time out of his day to show me all the features of the car and to take me for a test drive. Faultless service

Overall customer service and brilliant ways to explain matters and clarify our doubts. Jordan at Ancaster, Shepperton, very commendable.

I had a fantastic experience at Ancaster MG Shepperton! Jurie was incredibly supportive, helpful, and knowledgeable throughout the entire process. The test drive was such a confidence booster, and all my questions were answered clearly while driving. The whole sales team were so friendly and enthusiastic; they really understood what I needed and made me feel completely at ease. Many thanks for all the care and kindness I couldn't have asked for better service!

Good service, friendly & polite.
Got the deal I was after.
Thank you for your help Paul.

I've just purchased another car from Ancaster Shepperton, working with the wonderful Kanwar (Paul) Dhillon! this is approx the 4 or 5th car I've acquired working with Paul. His knowledge is extensive, and moving from the Nissan brand to MG has not phased him at all. Wonderful customer service, and outstanding personal attention. This man should be recognised for service above and beyond! Thank you Paul.

As soon as we stepped into Ancastwr MG Shepperton we could feel a good vibe. We were asked if we needed help but we're happy to leave us be as we said we were just looking. However, we saw a car we really liked and Jordan helped us through the buying process. He kept us updated the whole way through. Everyone who worked there seemed lovely and genuinely wanted the best for us. The manager personally thanked us for buying our car from them. I recommend Ancaster Shepperton to anyone wanting to buy a car.

Jordan was amazing through the whole process from start to finish, so friendly, very helpful and kept me updated through the whole process

Having brought my MG car (still under warranty) in on the 14/8/2025 because the cruise control was not working, they failed to find the fault and said it would be another week till the MG engineer could look at it.
Told staff please don't use my car to run around in whilst its waiting for repair!
I also asked for the battery to be changed in the key fob.
Upon my return on the 21/8/26 they informed me that it only needed a software update.
Once I drove away, I noticed that the car was telling me that the battery was low for the key fob!
Secondly and more importantly the car had racked up 29 miles on the clock - there's is no way a car needs to travel that far to check if the cruise control is working!
Decided to give them one more try as the car needed its annual service (still under warranty) and an MOT. 22/1/26
Told them the wiper washer was not working when checked car in for service online 3days before service due.
Once in for service they informed me that it may cost £200 to check for the washer fault.
In 2 hours they said they couldn't find a fault other than the fuse was blown.
I complained that I shouldn't have to pay as the car is still under warranty and how could it be my fault that the fuse had blown.
The gentlemen dealing with front desk said he'll speak to his manager, came back with a whopping 15% off the £200 labour charge that took only 2 hours to resolve.
Wont be coming back for any other business.

We recently bought a pre-registered MG3 Trophy hybrid with the help and guidance of Jurie. He was very knowledgeable and explained everything very well to us, and the whole process was smooth from when we came in to enquire about a car to a few days later when we collected it.
Very happy with our purchase, thank you!

Great experience, just bought 2nd car from Paul, open an honest and detailed, very good overall service.

Mirza was very helpful and kept me up to dare with what was going on in a timely and efficient way. was happy with the outcome and service provided

I has a thoroughly enjoyable buying experience delivered by Jurie at Shepperton Ancaster. Despite being a real pain in terms of all the questions and requests for information i made, he always made me feel like nothing was too much trouble. All the staff were alwsys welcoming ,helpful and friendly. And i come away with a great car to enjoy.Thank you.

Excellent help and guidance from Jurie at Shepperton over my recent MG ZS Hybrid purchase. Even though i must have been a real pain in the neck with a chain of technical queries. A real pleasure to be helped by someone that clearly wanted me to get the right car and be happy with every decision along the way. Thank you

Collected my new IM 5 from ANCASTER Shepperton Jurie was very helpful and kept me informed throughout the sale and delivery.Great experience recommended .Thanks to Stan and Jordan for their help as well

Superb service as always with Ancaster. Never fail to come up with the goods. This is the second time I have purchased a car and cannot fault their service. From beginning to end of sale everything was seamless. Paul has looked after me both times. He made me coffee and went through everything and all the gadgets with me when I picked the car up.
He called to check I got home safely and if everything was ok with the car and reassured me I could come back anytime if there was anything I was unsure of.
Thank you to Paul and all the team for your 5* service once again… see you next time ! 😃