AnyVan Reviews 

After paying £50 for our couch to be disassembled and reassembled, which seems like a fortune considering the minutes it took him to do it, I don’t think it was a lot to ask for him to reassemble the chaise on the other side (due to a different layout in the new property leading to blocked access).

He refused, saying he was late for another job (he only showed up the very last hour of our booking).

So we said fine, then please just leave it disassembled so we can put it together properly instead of doubling our work because then we will have to disassemble it all over again. He refused to listen, even though I kept saying this is our property, you can’t just decide you’re going to do what you want with it. He refused to listen. I contacted customer service. They said someone would be calling to speak with him and handle it while he was still there. No one called or did anything to help us at all.

Then after the fact they message me with some crap about “from his perspective he was afraid you would ask for a refund,” so instead of me asking for a refund, you would prefer this type of violation?!!

This should never have happened. I should never feel like my only option is to call the police to get you out of my home because you’re being so ridiculous. Yes, it almost came to that. I will surely never work with this company again.

Everything was made easy from start to finish. From Shaun K taking our request to collect bed to delivery. The guys couldn't have been more helpfull. And the price made it even better. A great service and would highly recommend.

Haval was really helpful, easy to talk and communicate with. Thanks for helping with my move!

Excellent all round. Great service.

Genuinely terrible. Avoid if you value your sanity on moving day.

We booked AnyVan for an 80-mile house move, providing an explicit list of everything that needed transporting. What followed was easily the worst part of our entire moving experience.

The two removal men turned up an hour early. The main chap was incredibly surly from the outset — no greeting, no discussion, just a thoroughly unpleasant attitude.

Despite having provided a detailed inventory, items were missed. Once the van was full, they simply refused to take anything else.

Then came the additional charges.

We hadn't specifically listed a clothes airer — one of those skinny, fold-up ones worth about £10 — and he wanted to charge us extra to transport it. A clothes airer. Seriously. 😂

We had made it clear when booking that the keys to our new house would be available between 12pm and 2pm. Nevertheless, the driver arrived at midday and announced he'd wait 15 minutes before charging us extra.

Once we finally obtained the keys, he wanted more money just to carry a chair upstairs. My father-in-law ended up doing it instead.

Are you spotting a pattern here? £££!

To make matters worse, they damaged the property we were leaving by attaching their van door to external cabling using a bungee cord. They also walked through the property without removing their shoes, leaving a mess that we had to clean up.

And what was AnyVan's response during all this? We received a phone call asking for yet more money.

My partner was in tears. What should have been one of the happiest days of our lives — moving into our new home — was turned into an incredibly stressful and upsetting experience.

I intend to pursue a formal complaint, but having only just moved, I've got rather more pressing things to deal with first.

I could genuinely go on for hours.

My advice? Think very carefully before booking AnyVan. Based on our experience, the initial quotation certainly didn't feel like the end of the conversation about money, and the standard of service was appalling.

Moving house is stressful enough without this.

Good luck. You'll need it.

Great team and customer service was outstanding

This the first time I have used the services of Anyvan. The service has been superb with sensible well-considered communication and a realistic, very fair quotation.
I won't hesitate to recommend Anyvan, and i'll certain use them again myself

Treated my property with care and consideration. Easy to communicate with. Followed instructions to the letter. Highly recommended. 5 stars.

The two lads worked very hard. Lovely manner and dedicated to do everything to the highest standard. Thank you Lucky and your partner 😀

Mohammed was a polite, friendly and helpful young man: they were extremely quick delivering the furniture into the house and nothing was a problem for them. A pleasure to have them do this job. Thanks to them both.

Great service and friendly movers who took extra care when moving all the furniture. Would definitely use them again.

Great service, kept me up to date and delivered with care.

I had an excellent experience with the driver and his partner. Both were incredibly professional, punctual, friendly and helpful throughout the entire moving process. They handled all my belongings with great care, worked efficiently and went above and beyond to make sure everything went smoothly.

Their teamwork, positive attitude and attention to detail really stood out. They made what could have been a stressful experience feel completely hassle-free.

I genuinely appreciate their hard work and outstanding customer service. They are a credit to the company, and I would highly recommend them to anyone looking for a reliable and professional moving service. Excellent service from start to finish!

Very affordable delivery service with excellent communication and good care of what they transport and handle.

Very swift and stress free. Communication and tracking was 10/10. I am very happy with the service.

I received a 5 star service they were helpful and organised and very for edly and polite and worked really hard.

Friendly chap , very helpful and did a good job!