Back in Action Reviews 

5,202
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the knowledgeable staff and helpful, detailed advice provided during store visits and consultations. Shoppers also highlight the prompt delivery service and excellent quality of products like ergonomic chairs and specialized shoes that offer fantastic daily support and comfort. Some reviewers were not happy with minor drawbacks, such as limited product selections or item availability, while others experienced products not helping with their specific physical discomfort at all. A few consumers also noted delivery issues, including waiting around for couriers or packages taking a few weeks longer to arrive safely.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent quality, comfort, and significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting outstanding customer care, detailed product... See more

Service

Users describe positive interactions with service, highlighting great personal support, very fast assistance,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

Stokke Tripp trap

Delighted with the product ( although the newborn set v expensive). Extremely pleased with the service will recommend to friends

29 December 2014
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Having experienced a lot of online retailers of baby equipment in my daughters 3 months of life, I can honestly say this was the most straight forward transaction to date. We ordered the Stoke Tripp Trapp - the website was easy to use and clear, payment was easy (with an over the phone option offered for those wary of online transactions) and delivery was next day and in the 1 hr times lot notified by text. I was impressed throughout!

24 December 2014
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

I ordered a Stokke Tripp Trapp chair and the delivery was very quick. I think they are fairly priced as well.

22 December 2014
Unprompted review
Rated 5 out of 5 stars

Once again, reliable and efficient.

I did a repeat order of a Stokke Tripp Trap, needed a second chair for my youngest child. My previous experience (2 years ago) made me look on backinaction again and they turned out to have very competitive pricing and reliable and quick delivery. Their communication about the order and dispatch was good and again they proved to have a high service level.
Well done, keep it up!

21 December 2014
Unprompted review
Rated 5 out of 5 stars

Stokke Tripp Trapp

I've bought our first Tripp Trapp from Back in Action 2 years ago and we absolutely love it. As we needed a 2nd one, it was only natural to go back to 'Back in Action', as they appear to have the best prices for these chairs and their service is great! I only wish I'd remembered to order some extenders as we need a set to go with the baby set we bought the 1st time. I guess I'll be going back soon...

21 December 2014
Unprompted review
Rated 5 out of 5 stars

Excellent value & service

I bought a Stocke Tripp Trapp highchair and accessories bundle for my grandson. After some research I found the Back in Action 'bundle' deal was much better value that buying the items separately elsewhere. The goods arrived by courier within three days of placing my internet order, which considering that this was during the run-up to Christmas was pretty good service! Back in Action kept me informed by email of my order's progress and provided tracking information for the goods. All round excellent value & service. I would definitely recommend Back in Action and would not hesitate to buy from them again.

18 December 2014
Unprompted review
Rated 5 out of 5 stars

Tripp Trapp chair

Absolutely brilliant. Nothing to fault. Cheapest price online. Speedy handling of order. Arrived in perfect condition after two days. Wish all online shopping was like this!

15 December 2014
Unprompted review
Rated 5 out of 5 stars

Trip Trapp

The online site and ordering process was good. The delivery as promised and the product did indeed put a smile on our faces!

1 December 2014
Unprompted review
Rated 5 out of 5 stars

Best price, options and service

Bought a Stokke Tripp Trapp from them. They had a mix and match selection of all the different components and colours at the best package discount I've found. And in stock and available for next day delivery. I don't see how they could improve or how anyone else could compete. Excellent website as well.

29 October 2014
Unprompted review
Rated 5 out of 5 stars

Good easy to use website.

I purchased two Tripp Trapp chairs for my grandchildren from this company and they were delivered the next day. It was very helpful to be emailed a time slot which they arrived within. I cannot comment on the chairs as I don't think they have been assembled yet, but the service was excellent and I would not hesitate to use this company again, and would be happy to recommend them

21 October 2014
Unprompted review
Rated 5 out of 5 stars

Great service, extremely fast delivery!

I bought a Stokke Tripp Trapp from Back in Action and received it the next working day. It was the best price I managed to find and delivered so quickly. I would really recommend them and will certainly check their website in the future.

6 October 2014
Unprompted review
Rated 5 out of 5 stars

Great price amazing service!!

Ordered my stokke Tripp trapp package which was the cheapest around! You'd think they'd overcharge on delivery but nope was free!! And best thing was I ordered on Friday and it arrived on Monday! Really pleased with the service and the value of this website

3 October 2014
Unprompted review
Rated 5 out of 5 stars

Great value and speedy service

Buying the Stokke Tripp Trapp high chair, it was very reassuring to use a company so specialised in good quality seating. The website was easy to navigate, and the delivery was very quick.
We are very happy with the product and the service.

30 September 2014
Unprompted review
Rated 5 out of 5 stars

Great service, great product

I recently ordered a Stokke tripp trapp highchair from Back in Action. It arrived the next day as promised, in good condition. Good service from Back in Action, I'd recommend to others.

28 September 2014
Unprompted review
Rated 5 out of 5 stars

Easy hassel free purchase

The Tripp Trapp chair was for my grandson, and he loves it,
coming with the insert for younger babies at only 18 weeks
he is very comfortable and it is wonderful the way the chair adapts as he gets older. All round good design.

24 September 2014
Unprompted review

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