Back in Action Reviews 

5,201
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and wonderful customer support. Customers frequently praise the knowledgeable staff for providing helpful advice, professional guidance, and exceptional care during their showroom visits. Consumers also love the high quality of the products, noting significant improvements in daily comfort, back support, and posture. Some reviewers were not happy with certain product limitations, noting that specific items had a restricted selection or failed to provide expected relief. A few people additionally mentioned minor frustrations regarding strict return policies, communication gaps, or waiting around for home deliveries to arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as chairs and shoes provide... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their outstanding care,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exemplary customer care, fast... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive quickly, on time, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting responsive staff who go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,201)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

Spot on service from a UK shop.

A Tripp Trapp chair and new born unit were ordered from Back in Action at short notice as my original order from the manufacturer was stopped at the border due to new customs regulations. Items were ordered on the Friday, and delivered on the following Tuesday, within the advised delivery slot. Excellent service from a UK supplier. Thankyou.

21 January 2021
Rated 5 out of 5 stars

Great service

Great service. The product arrived in great condition, speedily and packaged well. No complaints! I purchased the Stokke Tripp Trapp high chair bundle.

13 January 2021
Rated 4 out of 5 stars

Good service and great price.

I found the website reasonably easy to navigate though expect it might be more straight forward if not using a phone?
Price was good although delivery details were a little murky and I was unsure when I would expect delivery. My confirmation email didn’t really help saying delivery would be 1 - 2 weeks! but elsewhere saying this was only max lead time and ‘most deliveries arrive much sooner’. Sure enough my Stokke Trip Trap high chair and accessories arrived the day after or perhaps the day after that. Which was nice.

22 December 2020
Rated 5 out of 5 stars

Tripp trapp

We inherited from the family a Tripp Trapp high chair, made in 2004. We bought the baby set which included stabilizers to avoid tipping unfortunately these only fit post 2013 models. I spoke to Stephen who could not have been more helpful. He had retrofit stabilizers in stock and posted them out the same day. Absolutely first class service.

8 December 2020
Rated 5 out of 5 stars

Really helpful business with loads of…

Really helpful business with loads of experience, and friendly staff. Delivery next day, as promised. We first bought Tripp Trapp Stokke chairs from Back in Action 17 years ago for our birth children & the chairs grew with them as described. We returned to Back in Action last week for the new style baby set for the same chair, for our foster children. We had a few queries about Stokke range & changes in the baby sets over the years which Back in Action answered for us. Thank you!

2 November 2020
Rated 5 out of 5 stars

Great service

Great service from an obviously very caring team. A short delay in delivery prompted a telephone call from "Back in Action" to apologise for the delay even though Tripp Trapp chair was delivered in super quick time. Buying from Back in Action is a pleasurable experience.

30 July 2020
Unprompted review
Rated 5 out of 5 stars

Great service and value!

I’ve now ordered two Stokke Tripp Trapp chairs from Back in Action - both great value and very quick and easy delivery.
Great service!

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Back in action- Tripp trapp

We had been searching for a Tripp Trapp high chair for our little one for a good few weeks. Due to Covid (restocking shops) everywhere seemed to have sold out of the blue colour we really wanted. I then stubbles across Back in action. They had everything we needed and were cheaper than Stokke themselves. After checking reviews and finding out that they were a local business to us we decided to go with them. Well.... what a service! Ordered Sunday night and had out product by 10am Tuesday morning. Throughout that time I had emails updating me on my product and instructions on how to build it for when it arrived. The product itself is gorgeous and we are so pleased with it. Would highly recommend!

2 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service during lockdown

Excellent service during lockdown. Rang to enquire about tripp trapp packages, everything was explained clearly. The staff were helpful and friendly.

Received our tripp trapp two days later. Great product and fantastic service.

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! We ordered an Tripp trapp chair and baby set and it arrived with us, exactly as ordered, in less than 24 hours. The price was also the most competitive out there. Thank you Back in Action!

18 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service including help with placing the order from abroad, arranging a speedy delivery in exceptional circumstances and personalised follow up. The recipient was delighted with the Tripp Trapp chair, which sent as a gift. I highly recommend both the product and the service and special thanks to Franco.

29 May 2020
Unprompted review
Rated 5 out of 5 stars

Love this product

Love this product. Makes meal times much easier and helps encourage my 1 year old to feed himself. The Tripp Trapp Tray is simple and quick to attach on our Tripp Trapp high chair. Easy to wipe clean or detach to soak for those really messy times. Delivery was very fast. Would highly recommend.

27 May 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hi, we appreciate your review and stars. Pleased that the product you ordered from us is encouraging your little on to feed himself...lovely :). Best wishes, Rosie.

Rated 5 out of 5 stars

Fantastic service over the phone

Fantastic service over the phone, lovely gesture of 10% NHS discount and our stokke Tripp trapp chair arrived within 24hrs, free delivery...highly recommend!!

24 May 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hi, thanking you for your stars and review :) ...we aim for our delivery service to be as speedy as possible, so that you lovely people do not need to wait long. Hope that your little one enjoys the TrippTrapp, designed for a healthy way of sitting as your child grows. Best wishes, Rosie.

Rated 5 out of 5 stars

Stokke tripp trapp cushion

Just bought stokke tripp trapp cushion which is absolutely great! Delivery was super quick. Very recommend.

18 May 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hi, thanks for your stars and review :)
We are pleased that you love the TrippTrapp cushion, nice and comfy for the little one :)
Best wishes, Rosie.

Rated 5 out of 5 stars

Tripp trapp

Item arrived by next day delivery at no extra charge. Great high chair at an excellent price.

3 May 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hello Mary-Ann, You being in Scotland it amazes me too that delivery can be so quick! Yes you have a wonderful chair there in the Tripp Trapp. A chair for life and an iconic design. See you again soon, Tim and the Back in Action Team

Rated 5 out of 5 stars

Fantastic Service!

We ordered a Tripp Trapp High chair, baby set and cushion for our little one. It was really easy to find what we wanted on the website, and it arrived the next day, even with the lockdown measures in place. We were really pleased with the how easy it was to navigate the website, ease of ordering, and the fast delivery. I'd definitely recommend Back in Action!

20 April 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hello Kirsty, thank you for the great review! We're so pleased that you found our website easy to navigate and that you received your order the following day. We will continue to aim for excellence. Take care, Tim and the Back in Action Team

Rated 5 out of 5 stars

Stokke chair ordered online

Ordered a Stokke Tripp Trapp chair via the website which was very competitively priced, following searches online. Website was clear regarding available stock & expected delivery times during covid-19 period & item was shipped very quickly, as per information given. Happy customer, thank you

14 April 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Dear Martyn, thank you for taking the time to place your review. If we have stock we always aim for 'next working day delivery' Happy to have been of help. Take care, Tim and the Back in Action Team

Rated 5 out of 5 stars

Great service and perfect product.

Ordered Tripp Trapp on Saturday, it was here by Tuesday morning. Extremely efficient and reliable service and best price we could find across different sellers. The Tripp Trapp is brilliant, we’ve tried lots of other high chairs and this is the best. It’s very versatile and lasts through the different stages - in fact, this is our second one because our 3 yr old still uses the one which we had hoped to pass down to our 10 month old.

4 April 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hi, thank you for your 5 stars and your lovely review.
Delivery and our price comparison is something that we are very proud of here. The beauty of TrippTrapp's as you said, is that they grow with your child, encouraging them to sit straighter and great for table height interaction. Pleased that you found us and got the perfect chair for your little one :). Best wishes, Rosie

Rated 5 out of 5 stars

Excellent service

Excellent service, great communication - received Tripp trapp accessories the day after ordering and they are perfect. Very happy. Thanks!

12 March 2020
Unprompted review
Back in Action logo

Reply from Back in Action

Hi Sarah, We're so happy to make our customers happy. We have all Stokke Tripp Trapp Chairs and Accessories in stock ready to go. Next Working Day Delivery. Tim and the Back in Action Team

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