The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more
Company replied
Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more
The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more
Company details
- Home Furniture Shop
- also in
- Bed shop
- Children's Furniture Shop
- Mattress Shop
- Office Furniture Shop
- Office supply wholesaler
About Back in Action
Written by the company
Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham
2 Beautiful Stores and On-Line
Written by the company
- Never Beaten on Quality, Price or Service
- We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
- Check Out Our Star Products
- Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime
FREE Next Working Day Delivery
On Many Items
Mainland UK, in stock items only,
Order before midday to qualify.
Contact info
See website for closest location, United Kingdom
- 0207 935 9120
- customerservice@backinaction.co.uk
- www.backinaction.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tripp trapp trap
Great Price and Service
Great, speedy service. We love our Stoke Tripp Trapp which was very competitively priced on the Back in Action Website.
28 January 2019
Unprompted review
Reply from Back in Action
Agreed – Tripp Trapp is very loveable. On our website now you can filter star products by age of child. Ergonomics for all ages is our passion. Btw some of our adult furniture is designed by the Tripp Trapp designer Peter Opsvik. It`s also loveable and we all sit on it!
Really happy with the products and also…
Really happy with the products and also the speed of delivery! Our Tripp Trapp arrived within a day or two! We got a good price compared to other sites.
26 January 2019
Unprompted review
Reply from Back in Action
Hi Kate,
Glad we were able to help :)
Thank you for posting your experience at Back In Action.
Great customer service
Amazing service. Ordered early afternoon, delivered following morning. Bought stokke Tripp Trapp Baby set and tray. Fantastic stylish and functional product.
26 January 2019
Unprompted review
Reply from Back in Action
Hi Cassie,
Thank you for your kind words on our Trustpilot :)
Happy to hear that we delivered to your expectation.
Stokke Tripp Trapp on time and lovely!
Our Stokke Tripp Trapp chair was delivered on time, well packaged and as expected. We are really pleased with it.
23 January 2019
Unprompted review
Reply from Back in Action
Hi Tamsin,
Thank you for your Trustpilot review :)
We appreciate your comments.
Brilliant service
Brilliant service, extremely quick delivery. I’ve already recommended the site to a friend who in turn bought the Tripp Trap highchair.
2 January 2019
Unprompted review
Reply from Back in Action
Hi Jenna,
Thank you for your kind feedback on our Trustpilot :)
Brilliant friendly and knowledgeable…
Brilliant friendly and knowledgeable service. (Thank you Anthony!) They were really helpful taking a telephone order for a small item. Will definitely remember them when we buy more Stokke Tripp Trapp kit.
22 November 2018
Unprompted review
Reply from Back in Action
Hi Charlotte,
Thank you for your recent purchase at Back In Action.
Happy we were able to help :)
Excellent product, great price. A* service.
Excellent product, even better price, helpful team.
I ordered the Tripp Trapp after agonising for a while because of the price. But having spent a long time online searching for the best offer, I was satisfied that it really was cheapest from BIA. I struggled to use the website to pay (seems inextricably linked to pay pal and I just wanted to pay by credit card), so I ‘placed’ the order online, then called up to pay. I’ve never heard of this before online?! I called at 2pm on a Monday and was told I had missed the next day delivery, which was unstandable. But lo and behold, it arrived on Tuesday at 3pm! Great service. Will definitely buy from these guys again.
11 November 2018
Unprompted review
Reply from Back in Action
Hi there,
Thank you for your recent purchase at Back In Action.
Happy to hear that we were able to help :)
Our online payments system has experienced a few issues before. We appreciate you letting us know.
Clear instructions given for Tripp Tapp…
Clear instructions given for Tripp Tapp chair . Delivered promptly and courier kept in touch advising of delivery time.
24 October 2018
Unprompted review
Reply from Back in Action
Hi Pamela,
Thank you for posting your feedback on Trustpilot, we appreciate it :)
We like to make sure our customers are always kept up to date.
Tripp Trapp stuff
Good communication and arrived in good time. Tripp Trapp items as described, and whilst expensive themselves, was good to get in one place and delivered fast.
14 September 2018
Unprompted review
Reply from Back in Action
Hi Marie-Claire,
Thank you for your feedback. We really appreciate your comments.
When it comes to pricing our products we will look at the prices of our competitors, so the price that you see has been priced matched to our competitors.
Stokke Trip Trapp
Bought a stokke trip trapp and had amazing customer service. Always responded quickly to any queries. I had some issues with scratches and marks and they sent out a replacement and collected the old one.
Would highly recommend and definitely use again.
Thanks for amazing customer service
20 August 2018
Unprompted review
Reply from Back in Action
Hi there,
Thank you for your lovely feedback :)
We really appreciate this at Back In Action.
At Back In Action as a standard procedure we always make sure that customers queries are delt with promptly and quickly with the best solution to suit the customer.
Very happy!
Super fast delivery. All items as ordered. Cheapest price for Stokke Tripp Trapp and baby accessories. Brilliant!
Was feeling very nervous ordering online from a company I’d never heard of and which isn’t at all a baby goods specialist. On this occasion, v glad I took the risk!
25 July 2018
Unprompted review
Reply from Back in Action
Hi there,
Thank you for coming to us at Back In Action :)
We are a furniture based company who specialise health back products, which makes the Tripp Trapp a great product for us to have as we believe in introducing a healthy posture from the very first stages of life.
Excellent service
I bought several things for Tripp Trapp from Back in Action. Their online communication was very prompt when I emailed as I couldn't find a place on their site to put in a discount code. The staff have very good manner and go out of way to help me with my purchase. I do agree with David below, it would be great if the payment system can be improved to make it easier. I would definitely recommend Back in Action.
23 May 2018
Unprompted review
Reply from Back in Action
Hi there,
Thank you for positive feedback.
We are happy to hear about your recent purchase at Back In Action.
When it comes to our customers we always find a way in which we can help.
Regarding our payment system, we are still looking into improving this to make it better functioning and smooth running.
Good customer service
I have bought a Stokke Tripp Trapp chair for a friend. The web-site for Back in Action seems to stock the whole range of colours and accessories for this chair at keen prices. Prompt service. The company contacted me due to delivery problems by both phone and e-mail. The delivery issue was quickly resolved. The chair has arrived in good condition. My friend is delighted.
25 April 2018
Unprompted review
Reply from Back in Action
Hi Clair,
Thank you for your lovely feeback. We are glad to know that your friend is happy with the Stokke Tripp Trapp.
We always stock the most current ranges and accessories for our products on our website at a competitive price. Customer service will always let our customers know if something along the line goes wrong.
Have a fab day.
Good price on the Tripp Trapp
Good price on the Tripp Trapp. Good customer service when I had to get in touch because an item didn't arrive. Although, I suppose they could've told me the cushion wasn't in stock when the other items were sent out. Overall I would use them again.
17 April 2018
Unprompted review
Reply from Back in Action
Hi Ricky,
Thank you for your recent purchase of the Tripp Trapp.
We will take your feedback and use it to better our communication with our customers in the future.
Tripp Trapps
Bought 2 Tripp Trapps. The price was brilliant, they arrived quickly and I’m very happy! Thanks so much.
14 April 2018
Unprompted review
Reply from Back in Action
Hi Gillian,
We are so happy to hear this!
Thank you for your recent purchase of two Tripp Trapps.
Always happy to help.
Bought a stokke tripp trapp
Bought a stokke tripp trapp. Great deal and super fast delivery! Amazed with the service.
4 April 2018
Unprompted review
Reply from Back in Action
Hi there,
Thank you for your recent purchase of the Tripp Trapp. We really appreciate your review.
Our products will always be at a competitive price and will always be at the best service we offer.
Glad we could help.
Excellent service - loyal customer
I have bought many things from Back in Action over the years and have always been pleased with the service received. Just this month I made another purchase of two Stokke Tripp Trapp items; and for the first time had an issue. One item didn't arrive which didn't concur with the delivery note. I contacted them and they very quickly put it right. Thank you.
27 March 2018
Unprompted review
Reply from Back in Action
Hi Julie,
Thank you for your kind words, your feedback is very helpful to us at Back in Action.
So sorry to hear that one of the items you purchased didn`t come with your delivery.
We like to always make sure that deliveries get delivered to our customers in the best way, unfortunately due to human error an item was missed, but glad to hear that customer service was able to help you.
Thank you for your previous purchases at Back in Action over the years :)
Tripp trapp chair
Ordered the tripp trapp chair and it arrived the following day. The price was the cheapest i found and i was very happy with the service and the item
6 March 2018
Unprompted review
Reply from Back in Action
Hi Sally,
Thank you for your kind words :)
At Back in Action our products will always be at a competive price.
Helpful efficient service
Helpful efficient service, speedy delivery and best price for Tripp Trapp that I could find. Would recommend.
14 February 2018
Unprompted review
Stokke highchair from Back in Action
Bless this company for a simple ordering system and a delivery within the promised time! I am delighted with the Stokke Trip Trap highchair.
9 February 2018
Unprompted review
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