Back in Action Reviews 

5,201
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and wonderful customer support. Customers frequently praise the knowledgeable staff for providing helpful advice, professional guidance, and exceptional care during their showroom visits. Consumers also love the high quality of the products, noting significant improvements in daily comfort, back support, and posture. Some reviewers were not happy with certain product limitations, noting that specific items had a restricted selection or failed to provide expected relief. A few people additionally mentioned minor frustrations regarding strict return policies, communication gaps, or waiting around for home deliveries to arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as chairs and shoes provide... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their outstanding care,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exemplary customer care, fast... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive quickly, on time, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting responsive staff who go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,201)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

Ordered a Tripp trapp high chair on a …

Ordered a Tripp trapp high chair on a Sunday night - during the course of the night i changed my mind about the colour - I phoned them in the morning and they were friendly and helpful and changed the colour without a fuss - the high chair arrived the next day. Love the high chair and couldn't ask for a better experience. Excellent service, would order from them again and would recommend to anyone.

17 December 2017
Unprompted review
Rated 5 out of 5 stars

Happy customer

Tripp Trapp delivered next day. Website easy to use and with the option to phone to give card details. Great!

24 November 2017
Unprompted review
Rated 5 out of 5 stars

Great service. Great product.

I bought a stokke tripp trapp chair complete with the full baby chair set etc. Then followed up with the add-on tray. I found the ordering process very easy. The fact that Back in Action make up 'packages' makes choosing so much easier than the stokke website, which is very complicated. Delivery was quick. Product was available. And when I called with a question I was dealt with in a very friendly but efficient manner with my questions answered perfectly.Highly recommended.

22 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service and good price

Delivery was fast and seamless and I appreciated the emailed instructions for the Trip Trap chair I purchased for my new granddaughter. I will come back to you in six months' time to purchase the seat cushions she will need.

12 June 2017
Unprompted review
Rated 4 out of 5 stars

Product as described, delivery unreliable.

Tripp Trapp eventually arrived as specified. However, delivery was expected within 24hrs but this did not happen. Order arrived in 3 parts over 2 days due to issues with DPD & only one tracking number was given. This led to multiple phone calls to chase the missing item. This made what should have been a straightforward purchase into a stressful one & extra holiday time taken off work to receive the second delivery. Despite some savings, I would buy direct in store in future rather than online to save the needless hassle.

8 May 2017
Unprompted review
Rated 5 out of 5 stars

Good response to problems with Stokke trip trap accessories

I have recently bought accessories for the highchair stokke trip trap from Back in Action. While I was happy with the service and speedy delivery, there is an issue with some parts of the Baby Set accessories that are not highlighted in the Back to Action website when you browse for this item. The web site alerts for the fact that the seat and back rest of the Baby Set will not fit highchairs from pre-2003 and indicates what measures you can take to check for this. However a pair of extended gliders are also part of the set and these, I have found out, do not fit the highchairs built before 2013. I only found this information when I looked up on the website for the extended gliders only. This information should also be mentioned on the website description of the Baby Set and it's not. I have a problem now, my chair is from 2008 therefore the seat and back rest fit ok but not the extended gliders, which are an important safety feature. What does Back in Action suggest for this to be resolved? Would be happy if they would get in touch.- Back in Action got in touch, took my suggestion on board and resolved my problem! Very happy with the quick response!

3 May 2017
Unprompted review
Back in Action logo

Reply from Back in Action

Dear Marta, thank you for your kind and detailed feedback.
Its been really helpful and we have now made changes to our website to make this clear for future customers.
I'm pleased to hear too that we have got the old style gliders on order for you, thankfully we help Stokke manage spares and service here in the UK so we have been able to easily get this resolved for you.
We hope you enjoy the Tripp Trapp!

Ps. Sorry for getting in touch twice :) both our customer services managers were very keen to help you out ASAP and overlapped on contact.

Rated 5 out of 5 stars

Why would you buy from anyone else?

I bought a grey Stokke Tripp Trapp high chair in Feb 2017 from Back In Action.

Best price on the internet..
Free delivery..
Delivered the next day!

Why would you buy from anyone else?
Genuinely impressed - hence the review.

6 March 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered the Tripp Trapp high chair and various accessories. The website automatically adjusted my order when it recognised the individual products I was ordering were available more cheaply as package, I really appreciated that. The chair was delivered quickly and I'm very pleased with it. Thank you.

19 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent value and delivery

Great package options for the Trip Trapp which were good value and the delivery was very quick thank you.
Good quality item.
Trip Trapp's Instructions could be better however recignise this isn't back-in-actions responsibility. great,

18 December 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I was looking to buy a Storke Tripp Trapp for each of my nearly toddler twins and had a few questions. You were so prompt and helpful with your advice I was in receipt of the highchairs two days after asking my initial questions. Brilliant stress free service for once, thank you! Sarah

13 December 2016
Unprompted review
Rated 5 out of 5 stars

Fast delivery of Tripp Trap high chair

I ordered the Stoke Tripp Trap high chair on a Sunday and it was safely delivered to me on Tuesday in good time for grandson's visit later the same week. I thought it was excellent service and a fair price for this high chair from Back in Action. I was delighted. Thank you very much.

20 November 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

Product arrived (Tripp Trapp) next day which was pleasantly unexpected when I ordered it. Good communication with delivery tracking.

17 November 2016
Unprompted review

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