Back in Action Reviews 

5,201
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company, highlighting smooth transactions and wonderful customer support. Customers frequently praise the knowledgeable staff for providing helpful advice, professional guidance, and exceptional care during their showroom visits. Consumers also love the high quality of the products, noting significant improvements in daily comfort, back support, and posture. Some reviewers were not happy with certain product limitations, noting that specific items had a restricted selection or failed to provide expected relief. A few people additionally mentioned minor frustrations regarding strict return policies, communication gaps, or waiting around for home deliveries to arrive.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as chairs and shoes provide... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their outstanding care,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exemplary customer care, fast... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive quickly, on time, and... See more

Customer service

Consumers find customer service to be positive, frequently highlighting responsive staff who go above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,201)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

Excellent product and excellent service

The Stokke tripp trapp high chair is an excellent product and we got it at an extremely competitive price with Back in Action. The online transaction went smoothly and delivery was extremely quick. It was a fantastic experience.

16 November 2016
Unprompted review
Rated 5 out of 5 stars

Very easy purchase.

We were looking for a Stokke Tripp Trapp for our new granddaughter and found Back in Action stocked them. They're website is very easy to use and we were kept informed by text of the delivery time for the high chair which arrived two days later. The chair arrived in perfect condition as if I'd collected it from the shop myself. We are very happy with the service and it's good that Back in Action do have shops if you want to speak to someone directly. We would definitely use them again.

3 November 2016
Unprompted review
Rated 5 out of 5 stars

Back in Action

Outstanding service again - a tray for my Tripp Trapp highchair...ordered at lunchtime & it arrived the very next morning.

28 October 2016
Unprompted review
Rated 5 out of 5 stars

Ordered Stokke Trip Trap chair

I'm satisfied with the service overall. Ordering through the website was fast and straightforward, delivery was prompt and within the declared 1 hour window, the delivery guy was very polite, and the goods were in perfect condition. Thank you.

27 September 2016
Unprompted review
Rated 5 out of 5 stars

Tripp Trapp package

Great service. Arrived very quickly. This is our second Tripp Trapp Highchair. The original is over 10 years old and still in perfect working order, we just needed a second highchair and I wouldn't have bought anything else.

16 August 2016
Unprompted review
Rated 5 out of 5 stars

Everything useful in one place!

We bought a Stokke Tripp-trapp, with baby accessory kit. Not only the cheapest we could find around, the entire online shopping experience (from comprehensive website to arrival of items) was optimal. Keep it up!

8 July 2016
Unprompted review
Rated 5 out of 5 stars

Tripp trap high chair

Arrived very promptly, fourth high chair I have got from you and as previously it came quickly with no hassle. Cannot recommend these high chairs enough.

20 June 2016
Unprompted review
Rated 5 out of 5 stars

Ongoing excellent customer care

My first contact with back in action was in June 2013, I purchased an Xplory, got a competitive deal and it was delivered when they said it would be. I later bought a Tripp Trapp and had the same great experience of excellent customer care. I've needed their support with two warranty issues and they have excelled themselves with their prompt responses and again delivering replacements when they say they will. I highly recommend back in action.

15 June 2016
Unprompted review
Rated 5 out of 5 stars

Happy to shop with Back in Action!

After deciding on Stokke Tripp Trapp for our LO, I searched online for the best deals. Back in Action had the best package which included free delivery. The online purchase was easy and quick. The item was delivered next day and in perfect condition. Very happy shopping with Back in Action.

13 June 2016
Unprompted review
Rated 5 out of 5 stars

Great speedy service

Ordered a Stokke Tripp Trapp and it arrived the very next day. Delivery was exactly when specified and didn't mean waiting in all day for my package to arrive. Very good service and would definitely use again.

18 May 2016
Unprompted review
Rated 5 out of 5 stars

Tripp trapp chair tip top service

The chair was ordered on my phone in a restaurant on Friday evening and was delivered on Monday. First time I've every ordered anything on my phone but was super easy and quick as was delivery.

17 May 2016
Unprompted review
Rated 4 out of 5 stars

Fast delivery with exact expected time

I've ordered trip trap with its baby set. I had Ptolemy with other on-line shop that I was waiting for nearly 4 weeks and they've told me it'll take another 3 weeks. I've cancelled it from the other store and immediately placed the order with Back in Action. It was delivered in 3 days. Despite a little more of the price, I much prefers to pay more and get the product in time. Big Thanks for Back in Action for being so accurate. There are not much time that baby and parents can spare. Baby growls fast so time matters!!

14 May 2016
Unprompted review
Back in Action logo

Reply from Back in Action

Dear JK. Sorry we missed your message during a staff transition here at bIA. We want our customers to have BOTH great service AND a great price...that's why we offer a 7 day price match. If you call the store we will refund any extra you paid us vs other prices at the time of your order.

Rated 5 out of 5 stars

Great service!

Ordered on Saturday via email, delivered on Tuesday morning. Came in easy to move sized packages. I was able to track the delivery.The tripp trapp chair in white looks lovely, not to big and bulky. My daughter in law put it together without too much trouble. Great having the attachment for new borns Just waiting for baby to arrive now to try it out.

17 February 2016
Unprompted review

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