Back in Action Reviews 

5,202
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the knowledgeable staff and helpful, detailed advice provided during store visits and consultations. Shoppers also highlight the prompt delivery service and excellent quality of products like ergonomic chairs and specialized shoes that offer fantastic daily support and comfort. Some reviewers were not happy with minor drawbacks, such as limited product selections or item availability, while others experienced products not helping with their specific physical discomfort at all. A few consumers also noted delivery issues, including waiting around for couriers or packages taking a few weeks longer to arrive safely.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent quality, comfort, and significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting outstanding customer care, detailed product... See more

Service

Users describe positive interactions with service, highlighting great personal support, very fast assistance,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,202)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

Very happy customer

I am very happy with the service that Back In Action provided with my purchase of the Stokke Tripp Trapp high chair. I saved some money as it was at a very good price compared to other sites and I received it 2 days later! Just on time to start solid food with my baby.

15 February 2016
Unprompted review
Rated 5 out of 5 stars

Tripp Trap

Fasr delivery, excellent product. This is our second Tripp trapp high chair and both were ordered via back in action website both times service was excellent. Provided the best price we found for both product and delivery.

15 February 2016
Unprompted review
Rated 5 out of 5 stars

Tripp Trapp Child's Chair

The aim of "Back in Action" is Our aim is to give people good service that they experience a little smile… and the day feels better somehow.... this certainly was the experience I had.

9 February 2016
Unprompted review
Rated 5 out of 5 stars

fast and efficient

ordered the baby set for the Tripp Trapp Chair, it arrived very fast with good clear instructions. My only resevation is the baby set is now plastic instead of matching wood as it was 10 years ago.

2 February 2016
Unprompted review
Rated 5 out of 5 stars

Stoke Tripp Trapp

Good price, have bought two from them as the family increased in size. Prompt delivery, can recommend highly.

14 January 2016
Unprompted review
Rated 5 out of 5 stars

Best price and speedy delivery

I bought a Stokke Tripp Trapp highchair and baby set, recently. I chose Back in action as they had the best price. I ordered it late Monday evening and it was delivered Wednesday - I don't think that could have been much faster. Furthermore, I like the instruction video on the webpage which showes how to adjust the chair for my baby and safety advice.

23 November 2015
Unprompted review
Rated 5 out of 5 stars

Tripp Trapp

Back in Action was very great to deal with. Very fast delivery. Payment details over the phone. Everything was perfect.

15 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

This is the second time I have used Back In Action to buy a Tripp Trapp chair. Once again, the ordering process was very easy and next day delivery was prompt with no problems. I would certainly recommend this company.

9 November 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I ordered a Stokke Tripp Trapp. It was delivered quickly. I was missing some parts (a bolt and screw) I contacted Back in Action and they were lovely. They sent me a replacement the same day first class so I had it the next day. The price of the Tripp Trapp was the best I could find on the Internet and I got a free cushion when ordering the baby seat. I could not find the same deal anywhere else. Customer service was first class and I would recommend to friends.

7 November 2015
Unprompted review
Rated 5 out of 5 stars

reliable company, fast delivery, good prices

I am a very happy customer: I ordered two Stokke Tripp Trapp chairs on two separate occasions- both were delivered within 3 working days. They had been handled carefully by the delivery service as neither one had any damage when unpacked (the packaging is a simple carton that covers the flat packed chair, so no bubble wrap for protection) and they were priced better in than most other shops that offer Stokke products.

4 November 2015
Unprompted review
Rated 5 out of 5 stars

Great, quick service!

Very happy with our purchase. There was a great deal on the Stokke Tripp Trapp that we took advantage of and our products were delivered very quickly. Easy to use website too. Very happy, thanks!

3 November 2015
Unprompted review
Rated 5 out of 5 stars

Tripp Trapp High Chair

I am very pleased with my purchase of the above. The price was competitive and the delivery very prompt. The quality of the chair is good which I knew as it is the second one I have purchased

26 October 2015
Unprompted review
Rated 5 out of 5 stars

Great product and good service

Excellent Tripp trapp high chair delivered when promised. This is our 3rd Tripp trapp for our 3rd child and we rate the product very highly. Our other 2 older children still use theirs daily. My only point for improvement is the length of the delivery slot. I had to stay in and wait for 4 hours. Could this not be shortened with the use of route planner and text messaging services?

24 October 2015
Unprompted review
Rated 4 out of 5 stars

Pretty faultless

Recently bought a Tripp Trapp high chair from Back in Action. It was the best price on the Internet, ordering was easy and I was really impressed by how quickly it arrived (within 3 days). All in all very good experience.

19 October 2015
Unprompted review
Rated 5 out of 5 stars

tripp trapp high chair

Ordered a stoke tripp trapp high cgair from back in action everything was easy and clear delivery was fast the chair was delivered in the wrong colour so had to call back in action to asked what's happened spoke to one of the staff that actually picked up the phone after there closing time he apologise for the mistake and 2 days later had a 2nd delivery and the courier took the wrong chair back with him.

11 October 2015
Unprompted review

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