Back in Action Reviews 

5,202
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the knowledgeable staff and helpful, detailed advice provided during store visits and consultations. Shoppers also highlight the prompt delivery service and excellent quality of products like ergonomic chairs and specialized shoes that offer fantastic daily support and comfort. Some reviewers were not happy with minor drawbacks, such as limited product selections or item availability, while others experienced products not helping with their specific physical discomfort at all. A few consumers also noted delivery issues, including waiting around for couriers or packages taking a few weeks longer to arrive safely.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the excellent quality, comfort, and significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting outstanding customer care, detailed product... See more

Service

Users describe positive interactions with service, highlighting great personal support, very fast assistance,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at George Street are helpful snd well versed in the various products, making their advice about what might work best for you invaluable. They are also simply lov ely people. I am stil... See more

Rated 5 out of 5 stars

I developed some issues with my back, and working from home fully remotely didn't help much. My organisation engaged Back to Action to complete an ergonomic assessment for me. Fiona was my contact and... See more

Company replied

Rated 5 out of 5 stars

Staff in store was brilliant! He was very vigilant in answering all of my questions and offering me as many options that are designed for chronic low back & hip pain like mine. After physically trying... See more

Rated 5 out of 5 stars

The products we ordered were exactly as described on the website and were precisely what we wanted. The package arrived soon after the order was placed. The price was not the most competitive in the f... See more


Company details

  1. Home Furniture Shop
  2. also in
  3. Bed shop
  4. Children's Furniture Shop
  5. Mattress Shop
  6. Office Furniture Shop
  7. Office supply wholesaler

About Back in Action

Written by the company

Founded 35 years ago to beat back pain, Back In Action has grown to incorporate high design furniture the keeps you healthy and your home or office looking great.
Exceptional Showrooms and a lovely Web Site with Beautiful and Functional Solutions.
Bristol | Maidenhead / Cookham

2 Beautiful Stores and On-Line

Written by the company

Never Beaten on Quality, Price or Service
We love helping customers and enhancing their homes and their lives. ~~~~~~~~~~ Please do ask us for advice. Our skilled staff are motivated by service not commission. ~~~~~~~~~~~~~~~~~~ We've also done the hard work for you, by selecting only the very best products.~~~~~~~~~~~~~~~~~~~~~~~~ If we don't absolutely love it - we don't sell it.-------- Seen A Better Price? It's rare but No problem. You can have our exceptional advice and service - and still get the best price.~~~~~~~~~~~~ ~~~~ You can even request a price match up to 7 days after purchase!
Check Out Our Star Products
Our unique Mobiliser System is famous for Beating Back Pain. Available to rent for 4 or more weeks of home treatment for your whole family. Try it free when you visit our stores. ~~~~~~~~~~~~~~~~~~~~~~~~ The Mobiliser is the fold flat, transportable System chosen by the UK Military and Medics to Tackle Back Pain Fast with Less Painkillers...…..Used by tens of thousands of users to stay flexible and tackle issues as extreme as slipped disc.~~~~~~~~~~~~~~~~~~~~~~~~~~ Our Homeworking products are the most beautiful and Healthy available.~~~~~~~~~~~~ Plus Stressless Recliners and Sofa and Mattresses.~~~~~~~~~~~~~~~~~~~~~ We look forward to meeting you in stores or on-lime

FREE Next Working Day Delivery

On Many Items

Mainland UK, in stock items only, Order before midday to qualify.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,202)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
tripp trapp trap

Rated 5 out of 5 stars

tripp trapp baby set & cushion

Clear website, all T.T products cheaper than any other site, amazing.
Swift delivery. Good packaging so products arrived perfect.
All very straightforward and quick.
Pleased with my purchase and Back in Action service. I will definetly use again if required.

24 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I purchased a Stokke Tripp Trapp and accessories from Back in Action. The price was competitive and next day delivery was free and very efficient indeed. I would definitely order from them again.

20 August 2015
Unprompted review
Rated 3 out of 5 stars

Great until after delivery

I bought the Stokke Tripp Trapp chair. It was the lowest price I'd managed to find, so I was very pleased. For some reason, my credit card didn't go through properly. Back in Action contacted me very quickly by telephone and the matter was resolved with my bank. The chair arrived the next working day and I received a text that morning giving me a 1 hour delivery slot, so that made life easier. My only grumble is that the seat of the chair has a mark on it. I called Back in Action straight away, but their calls were being diverted to another department. I didn't hear back from them until the following day when I received an email. By that time, my husband had got impatient and put the chair together. I replied to Back in Action advising that I wouldn't be pursuing a replacement chair and this was accepted by them. They shouldn't have accepted this. They should have offered to send me a replacement seat (and collect the marked seat, obviously after receiving a photo of the mark, from me, as proof of the fault).

14 August 2015
Unprompted review
Rated 5 out of 5 stars

Fast, efficient service.

I was specifically looking to purchase the Stokke Tripp Trapp. Back in Action offered the best selection of colours, optional extras and at the most competitive prices. The service was excellent and I wouldn't hesitate to use them again.

6 August 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Not only were they competitive on price (cheapest I could find) for the Tripp Trapp high chair but service, communication and delivery fantastic. Arrived within 24 hours of ordering and had tracking details of courier and got an hour slot of when it would be delivered. Thank you for easy and swift purchase.

20 July 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I recently bought two Tripp Trapp high chairs and was most impressed with the service I received on the phone on two separate occasions. Very personal and speedy. I was not placed on hold and spoke to someone immediately and also was not passed to someone else. This is rare and highly appreciated. Thank you!

2 July 2015
Unprompted review
Rated 5 out of 5 stars

Effortless, fast and flawless!

Ordered the Stokke Tripp Trapp Chair with baby seat (package).
Best deal I found on the internet, was very easy to order and received the order the next day!

14 May 2015
Unprompted review
Rated 5 out of 5 stars

Great communication

Very happy with a recent purchase of a Tripp Trapp chair at Back in Action. They were quick, and communicated quite efficiently. I wrote an email asking when the delivery was due, and was answered quite quickly. The day of delivery was correct. The product was great as well, and a bit less expensive than on other websites. Overall quite happy!

13 May 2015
Unprompted review
Rated 5 out of 5 stars

Excelente service

I bought a Stokke Trpp Trapp chair at 11:58 on a Friday and I received it the next working day.
I'm very happy with the product and with the service.
You can find good offers here.
Really recommend it.

10 May 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

Very good service, providing the one hour window frame for delivery is very convenient. The extra instructions on how to set up the Trip Trapp chair to the right height for the child were very useful and she loves it! Thank you

26 April 2015
Unprompted review
Rated 5 out of 5 stars

Couldn't be better.

The product (Stokke Tripp Trapp Chair) is excellent and lives up to the description. Back in Action website is easy to use and the delivery was very quick indeed. Highly recommended.

21 April 2015
Unprompted review

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