Back in Action Reviews 

I ordered my second stokke sleepi cot package and tripp trapp package from Back in Action following great shopping experience first time round a year ago. All arrived neatly packed in boxes with a checklist. I am particularly impressed with the processing time and mode of delivery - I received an e-mail with the delivery date and the couriers used by the company always text in advance with an hourly delivery slot and deliver the (heavy) boxes where you need them rather than to the kerb/doorstep, which is priceless when you are a busy working person (and heavily pregnant).

Back in Action supplied my Tripp Trapp chair at a very competitive price. It arrived (eventually) safely and well-packaged. The experience of buying from Back in Action was excellent. However. The delivery company they use was rubbish. I was not given an estimated time of delivery and when they did try to deliver they went to the back of the house before leaving it with a neighbour. They then left a card in the back garden (obviously never heard of wind) so I had no idea it had been delivered until I investigated online. I then found the card two-days later in the corner of the garden wall with lots of leaves.

Very fast delivery and chair exactly as described. Our little girl loves it so very pleased all round.

I love my daughters new high chair. It's stylish and functional. My favourite aspect and to be honest the reason I chose this style chair, is that she can eat at the table with us as it pulls right up to it. An added bonus is that the chair will grow with her.

Really pleased with the high chair and the price (cheapest I found at the time online). The order, payment and delivery from Back in Action was great too. A great purchase. Thank you.

We ordered a Tripp Trapp High chair and received it already next. Great and fast service.

I've bought two Tripp Trapps now in last 4 months, website easy to use, good communication re. delivery and delivery very prompt.

Excellent service. Very quick delivery and well packaged. Highly recommend.

Ordered a Stokke Tripp Trapp and some small parts to it. Very good Price and it was already delivered by the next day! Quick, good Price and easy

I ordered the Stoke Tripp Trapp chair for my grandson on Thursday lunchtime , and it was delivered to my door not 24 hours later . Brilliant service , highly recommended.

Extremely fast delivery service, easy to use website - would use again and recommend to others

Fantastic price and very quick delivery
Thank you

Bought a Stokke Cushion and harness for our baby's Tripp Trapp high chair from Back in Action - they had the best price and delivered a faultless product promptly. Very pleased with their service.

Competitive price and speedy delivery.

I ordered the Stokke Tripp Trapp baby set from Back in Action. I placed the order late on the Tuesday night, delivery was scheduled for the Thursday but I rearranged for the Friday which was no problem with the delivery company. I had a few issues with the delivery driver not being able to find my house, but Back in Action even called to make sure I had received it okay. Brilliantly packaged, very fast delivery and great service, I can't fault them!

Great products, competitive prices, easy to use website and prompt delivery - shame about the disappointing customer service.

We purchased our second Stokke Tripp Trapp Chair from Back in Action on Sunday 10 January 2015 (ref LI-343028) and it was delivered promptly by courier Tuesday 12 January. After assembling I rang (via the ‘Contact us’ information for the London store) late evening with a query. The member of staff took my details and said someone from Customer Services would be back in touch (I assumed the following day).

After hearing nothing the following day (Wednesday), I rang back later that evening and was told due to Christmas back-log and recent price-matching there was a 48 hour delay in responding to enquiries but that I should hear back the following day. As a precaution a second enquiry was logged in case my first enquiry had somehow gone astray.

Almost a week after raising my initial enquiry with BIA I have still yet to be contacted by the Customer Services team – far from the level of service I would have have hoped for given the positive experience before and during purchase.


** Great to get such a swift response from BIA – received the morning after posting my review. In addition to posting the below reply they also contacted me direct to let me know my original query hadn’t been passed on due to an IT/telephone system glitch which now they’d been made aware of was being urgently addressed.

My original query was to do with not realising that when purchasing our second Stokke Tripp Trapp Chair for our new baby (minus the newborn set and baby set which we already had and would be reusing) that we would also need to purchase a set of extended gliders. Although my mistake, I felt this could have been made clearer on the website - which BIA said they would look at - as we now stood to incur a second postage charge by ordering separately as would be under the minimum value for free shipping. Although gliders had been included with both the newborn and baby sets we bought to accompany our first chair (still in use with the gliders by our 3 year old) as the design of the gliders has subsequently changed the ‘spare’ set would not be compatible with the new chair.

As a goodwill gesture for the delayed response BIA offered to post us a complimentary pair of gliders which duly arrived the following day.

Pleased with the response which restored my faith in the superior shopping experience I’d come to associate with BIA and have amended my original 3 star review rating accordingly. **

Ordered online and called up to change the order the next day. Excellent service from the staff. Fantastic product. Delivery was very quick.

After deciding on the Stokke Tripp Trapp as our high chair, my husband and I researched several sites and back in action by far has the best prices and the packaged bundles make ordering so much easier. The chair, harness and table mat arrived within two business days or ordering and as wonderful as we imagined.

Our son is just over 7 months and is very secure in the seat/harness and loves sitting at the table. The assembly took less than 30 minutes and feels very sturdy. Would highly recommend!

Great service - really happy

I ordered a Stokke Tripp Trapp highchair and accessories at 1pm and all had arrived by 4pm the next day. I was sent confirming emails with accurate (rather than speculative) tracking information. The price was discounted (this product usually sells at full price in shops) and delivery was free. In summary, all you could ask for from online shopping.

Great Company who i have used before, so went back to purchase another Tripp Trapp Chair. Delivery was fast and even arrived next day. Quality products, quality website!