Bershka logo
Visit website

Bershka Reviews 

152,491
•
TrustScore 3 out of 5

3.0

Clothing Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,465 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the good quality of products, finding items like clothing to be as described and fitting well. Reviewers often highlight the ease of online ordering and commend the delivery service for being fast and efficient, with many receiving items earlier than expected. However, a significant number of people were dissatisfied with customer service, citing unhelpful staff, ignored complaints, and difficulties with returns or refunds. Some customers also found product sizing inaccurate or items not matching descriptions. Delivery issues were common, including lost parcels, incorrect addresses, or late arrivals despite express shipping.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising the quality, fit, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the speedy and fast... See more

Order

Customers had ambiguous experiences with order, with some finding the online ordering process easy to follow... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the good quality denim,... See more

Customer service

People report negative experiences with customer service, with many describing it as unhelpful and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My order has 3 delivery. I've received only 2 delivery but I've received also the e-mail that confirm the third One delivered. My Brother lives in Wien, he Is the person that received my order. His po... See more

Rated 3 out of 5 stars

I got my order, but it was delivered to a different house even though I put my address for the driver to drop off my order at my door. I had to run to every house with a number 18 since that's all I h... See more

Rated 4 out of 5 stars

The clothing is very nice, the sizes are not all that accurate and the sizes are all the same eventhough it's an other type of clothing or model so not that accurate, and hard to see what size would f... See more

Company details

  1. Clothing Shop
  2. Bag shop
  3. Fashion accessories shop
  4. Sunglasses shop
  5. Ladies' clothes shop
  6. Youth Clothing Shop

Written by the company

¡Bienvenidos a Bershka! Visita nuestra web, descubre todas las colecciones que tenemos preparadas para ti y viste con las últimas tendencias en abrigos, cazadoras, chaquetas, faldas, camisetas, zapatillas, botines, el denim más cool y un sinfín de propuestas para ir con el outfit más trendy. Además, en nuestras tiendas encontrarás un look para cada ocasión: vestidos de fiesta, prendas casual o fits deportivos. Disfruta de nuestras novedades y con la variedad de diseños, estampados y colores que ofrecemos cada semana. Prendas para chica y chico fashion, cool y únicas que conseguirán que quieras compartir tu #bershkastyle. ¡Te esperamos!

Contact info

3.0

Average

TrustScore 3 out of 5

152k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(152,491)

10,020 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

All sizes were wrong

All sizes were wrong . Your damn size calculator is awful.also there in no option to return or change them. Horrible

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Love these wide leg split 'tulip' style…

Love these wide leg split 'tulip' style jeans, I'm 5'5 an usually a size 6-8 depending on the brand, but having seen reviews an some said they come up big i went for the size 4 an they fit perfect, good quality denim, speedy delivery, definitely recommend 👌

7 August 2026
Unprompted review
Rated 3 out of 5 stars

Dress

Unfortunately, threads were coming loose and hanging from several places on the dress.

6 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look