Again Ruby Energy are Phenomenal another great Flagship Gentleman who Really helped get a good rate for Gas for our Business His name is Thabo Which is also a name for Happy! He definitely helped, pro... See more
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Review summary
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Timna Moya Called simply to obtain a gas meter reading. In a most helpful and pleasant manner he assisted me further on electricity smart meter queries and renewal of contracts. Very professional and... See more
Company replied
Muneeb was super helpful. An erroneous entry of my email address lead to my receiving bills for a property that I had no connection with whatsoever. Muneeb took the time and trouble to trace the error... See more
Company replied
Darren Cronin is a fantastic account manager, always deals with queries promptly service provided by Darren is faster then a Mcdonalds Drive through LOL... One of the best utility companies to deal w... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent, fast service from Muneer.
While registering my new account online, I noticed an error in my details. I called the customer service team and was connected instantly without any wait time. I spoke with Muneer, who was incredibly efficient, pleasant, and professional. He resolved my issue almost immediately. Thank you for the fantastic support!
28 July 2026
Unprompted review
Reply from Ruby Energy
Good morning Mirco,
Thank you for your fantastic 5-star review. We're delighted to hear that Muneer provided such excellent service while helping you correct the details on your new account. It's wonderful to know that you were able to get through to our team straight away and that Muneer was efficient, professional, and pleasant throughout the process. Resolving your issue quickly and making your experience as smooth as possible is exactly the level of service we strive to deliver.
We'll be sure to pass your kind words on to Muneer, who will be delighted to receive your feedback. Thank you for taking the time to share your experience and for choosing Ruby Energy.
Best wishes,
Keenan S.
Ahlume was courteous and friendly.
28 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Hayley,
Thank you for your 5-star review. We're delighted to hear that Ahlume provided you with courteous and friendly service. At Ruby Energy, we pride ourselves on delivering a positive customer experience, and it's great to know that Ahlume made such a positive impression. We'll be sure to pass on your kind words and recognition.
Thank you for taking the time to share your feedback and for choosing Ruby Energy.
Kind regards,
Keenan S.
The staff member i spoke to was really…
The staff member i spoke to was really polite, helpful and friendly
2 July 2026
Unprompted review
Reply from Ruby Energy
Hello Tracy,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Meeks was Very kind and patient with me
Meeks was Very kind and patient with me
27 July 2026
Unprompted review
Reply from Ruby Energy
Hello Kelly,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Thief’s stole £1200 out my account and…
Thief’s stole £1200 out my account and they know that I didn’t owe them it and they said there’s nothing can do about it. Horrible scamming company
1 June 2026
Unprompted review
Reply from Ruby Energy
Good morning Rhys,
We're very sorry to read about your experience and understand how upsetting this situation must be. We take concerns regarding account balances and payments extremely seriously, and we'd like the opportunity to investigate this matter further. A member of our team will reach out to you soon to resolve this matter. Thank you for giving us the opportunity to make things right.
Kind regards,
Keenan S.
complaints dept solved my issue great…
complaints dept solved my issue great company
27 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Anthony,
Thank you for your 5-star review. We're delighted to hear that our Complaints Department resolved your issue and provided you with a positive experience. We understand how important it is to address concerns quickly and effectively, so it's wonderful to know that our team reached a satisfactory outcome for you.
Warm regards,
Keenan S.
Scivonne was professional and helpful
Scivonne was professional and helpful
27 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon,
Your kind words about Sjivonne mean a lot to us. It’s wonderful to know they delivered the exceptional service we strive for. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
She help solve the problem.
27 July 2026
Unprompted review
Reply from Ruby Energy
Hello Naphaphorn,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
Spoke to Jamie today to close our…
Spoke to Jamie today to close our account as we have ceased trading. We have given them the online form and which they have told us they have received . They have given clear instructions as to what happens next & say that this will take 14 days to action. Very happy with the efficiency of how this was dealt with BUT !!!!!!! Let’s see what happens next
27 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Tom,
Thank you for your 5-star review. We're delighted to hear that Jamie provided clear guidance and handled your account closure request efficiently. It's great to know that the online form was received successfully and that Jamie was able to explain the next steps and expected timescales clearly. We understand that closing an account following the cessation of trading is an important process, and we're pleased that your experience so far has been a positive one.
Best wishes,
Keenan S.
Reply from Ruby Energy
Hello Nola,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Thabo Koereng was extremely helpful and…
Thabo Koereng was extremely helpful and professional in answering my questions and achieving a resolution to issues caused by previous tenants.
24 July 2026
Unprompted review
Reply from Ruby Energy
Dear JKingston,
Your kind words about Thabo mean a lot to us. It’s wonderful to know they delivered the exceptional service we strive for. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
Brenda 5⭐️
Brenda was very helpful, quick to respond and good knowledge.
24 July 2026
Unprompted review
Reply from Ruby Energy
Hello Alex,
We truly appreciate your feedback and are delighted that Brenda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good morning Miss. Brown,
We’re truly sorry for the inconvenience you’ve experienced. Your feedback is important to us, but we’re unable to locate your account with the details provided. Could you please email us at complaintsupport@rubyenergy.uk with further information, such as your contact number or account details? This will allow us to investigate and resolve your concerns quickly.
Kind regards,
Keenan S.
Darren Cronin is Ruby Energy
Darren Cronin is a fantastic account manager, always deals with queries promptly service provided by Darren is faster then a Mcdonalds Drive through LOL...
One of the best utility companies to deal with price and service cannot be beaten.
24 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Sadiq,
Thank you for your fantastic 5-star review. We're delighted to hear about the excellent service you've received from Darren Cronin. It's wonderful to know that Darren consistently handles your queries promptly and provides such outstanding support. Your kind words about both our pricing and service mean a great deal to us. We'll be sure to pass your feedback on to Darren, who will be thrilled to receive this recognition.
Thank you for taking the time to share your experience and for choosing Ruby Energy.
Best wishes,
Keenan S.
Everything was explained clearly
Everything was explained clearly, the lady o spoke to was very polite and able to offer solutions to make things easier going forward.
24 July 2026
Unprompted review
Reply from Ruby Energy
Hello Julie-Ann,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
ASI was polite and listened to me she…
ASI was polite and listened to me she completed my query to a high standard and sorted out my concern in a professional manner. Thank you my customer experience was excellent.
24 July 2026
Unprompted review
Reply from Ruby Energy
Dear Radiant Glo,
Thank you for your fantastic 5-star review. We're delighted to hear that Asi provided such a positive experience and was able to resolve your query to a high standard. It's wonderful to know that she listened carefully to your concerns, treated you with courtesy and professionalism, and ensured your issue was fully addressed. Delivering excellent customer service is at the heart of what we do, and we're pleased that Asi made such a great impression.
Best wishes,
Keenan S.
Prompt customer service.
I rang Ruby to query a bill which had been based on an estimate of usage on an empty shop. I provided a picture of the meter reading on request & this morning got a phone call from Muneeb to tell me I had a refund for the difference, which followed on from an email of a revised bill sent yesterday, after my query.
24 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Marjorie,
Thank you for your 5-star review and for recognising Muneeb. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Muneeb.
Kind regards,
Keenan S.
Asi giving good services
23 July 2026
Unprompted review
Reply from Ruby Energy
Hello Roza,
Your kind words about Asi mean a lot to us. It’s wonderful to know they delivered the exceptional service we strive for. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
Best service
23 July 2026
Unprompted review
Reply from Ruby Energy
Dear Catalina,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
Superb service
Superb service, charming, clear information and all the support I needed with no knowledge of the system of changing accounts, an exceptional representative of Ruby Energy. I had trouble with entering the date on the form, I had to use the calendar which wiped the form so it was going to be reported to the web design department. Excellent customer service.
23 July 2026
Unprompted review
Reply from Ruby Energy
Dear Joanna,
Thank you for your 5-star review. We’re delighted to hear that you received superb service and all the support you needed during your account change. It's especially pleasing to know that our advisor provided clear information, guided you through the process, and made what could have been a complicated experience much easier.
Best wishes,
Keenan S.
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