Again Ruby Energy are Phenomenal another great Flagship Gentleman who Really helped get a good rate for Gas for our Business His name is Thabo Which is also a name for Happy! He definitely helped, pro... See more
Company replied
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Review summary
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Timna Moya Called simply to obtain a gas meter reading. In a most helpful and pleasant manner he assisted me further on electricity smart meter queries and renewal of contracts. Very professional and... See more
Company replied
Muneeb was super helpful. An erroneous entry of my email address lead to my receiving bills for a property that I had no connection with whatsoever. Muneeb took the time and trouble to trace the error... See more
Company replied
Darren Cronin is a fantastic account manager, always deals with queries promptly service provided by Darren is faster then a Mcdonalds Drive through LOL... One of the best utility companies to deal w... See more
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Company details
Written by the company
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Contact info
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, United Kingdom
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4.5
Excellent
20k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advisor THABO KOERENG really help me…
Advisor THABO KOERENG really help me saving time and money both very kind and helpfull..
22 July 2026
Unprompted review
Reply from Ruby Energy
Hello Saima,
Thank you for your 5-star review and for recognising Thabo. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Thabo.
Warm regards,
Keenan S.
Thank so much help me very good Thanks…
Thank so much help me very good Thanks Muneeb 🩷
22 July 2026
Unprompted review
Reply from Ruby Energy
Good morning Pham,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Kind regards,
Keenan S.
Munee offered an excellent customer…
Munee offered an excellent customer service today .Please keep it up
22 July 2026
Unprompted review
Reply from Ruby Energy
Dear Marian,
Thank you for your 5-star review. We're delighted to hear that Muneeb provided you with excellent customer service and made such a positive impression during your interaction. Recognition like this motivates our team to continue delivering the high standard of service our customers deserve.
Best wishes,
Keenan S.
Excellent call handler
Excellent call handler. Muneeb was very good and handled all aspects of the call very very well for me. Solving my issue and going through all matters pertaining to
Account. Thoroughly
22 July 2026
Unprompted review
Reply from Ruby Energy
Good morning J Sindh,
Thank you for your 5-star review. We're delighted to hear that Muneeb provided such a positive experience and handled every aspect of your call so well. It's great to know he resolved your issue, thoroughly explain all matters relating to your account, and provide the high level of service we strive to deliver.
Your feedback is greatly appreciated, and we'll be sure to pass your kind words on to Muneeb. Thank you for taking the time to share your experience and for choosing Ruby Energy.
Warm regards,
Keenan S.
Had a query about how to make a final…
Had a query about how to make a final meter reading, Sheree van Rensburg responded promptly & politely & was able to help us with this quickly, it was easy to understand which was very helpful.
21 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon C Tomes,
Thank you for your fantastic 5-star review. We’re delighted to hear that Sheree assisted you promptly and courteously with your query regarding your final meter reading. It's wonderful to know that her explanation was clear, easy to understand, and helped resolve your query quickly.
Your feedback means a great deal to us, and we’ll be sure to pass your kind words on to Sheree. Thank you for choosing Ruby Energy and for taking the time to share your experience with us.
Warm regards,
Keenan S.
Eeks was very helpful
Eeks was very helpful. Answered all the questions and guide me throughout all the steps
21 July 2026
Unprompted review
Reply from Ruby Energy
Dear Muhammad,
Thank you for your kind words and for being an important part of our journey. We’re thrilled you had a positive experience with our team, and your feedback helps us strive for even greater service excellence.
Best wishes,
Keenan S.
I spoken with GG HE WAS VERY HELPFUL…
I spoken with GG HE WAS VERY HELPFUL and he explained very very well thanks bro 👊
21 July 2026
Unprompted review
Reply from Ruby Energy
Hello Hassan,
We’re so pleased to receive your positive feedback. It’s always great to hear when our team has met or exceeded customer expectations. Thank you for choosing Ruby Energy, and for inspiring us to keep improving.
Warm regards,
Keenan S.
Reply from Ruby Energy
Good afternoon James,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
She is very helpful
She is very helpful. Thank you so much. Her name is Meeks.
20 July 2026
Unprompted review
Reply from Ruby Energy
Dear Mashxal,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
Reply from Ruby Energy
Hello Diana,,
We’re so pleased to receive your positive feedback. It’s always great to hear when our team has met or exceeded customer expectations. Thank you for choosing Ruby Energy, and for inspiring us to keep improving.
Warm regards,
Keenan S.
Fast and to the point
20 July 2026
Unprompted review
Reply from Ruby Energy
Dear Candice,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
Once again Asi was brilliant today she…
Once again Asi was brilliant today she was so helpful and patient and explained everything in detail
I am looking fwd to her looking after my account 10/10
Wendy
17 July 2026
Unprompted review
Reply from Ruby Energy
Good afternoon Wendy,
Thank you for taking the time to leave a 5-star review. We’re delighted to hear that Asi once again provided such helpful and patient support, taking the time to explain everything clearly and in detail. Delivering a high standard of customer care is something we take great pride in, and it’s fantastic to know that Asi continues to make such a positive difference to your experience.
Best wishes,
Keenan S.
Tima from Ruby is the best
Timna from Ruby is the best - 5 star - Tatiana
17 July 2026
Unprompted review
Reply from Ruby Energy
Hello Tatiana,
We truly appreciate your feedback and are delighted that Timna made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Reply from Ruby Energy
Hello ZB.Barbers,
Thank you so much for your 5-star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Warm regards,
Keenan S.
Excellent efficient service incredibly…
Excellent efficient service incredibly helpful
17 July 2026
Unprompted review
Reply from Ruby Energy
Dear LeiLei,
Thank you for your 5-star review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Timna Moya was very clear and…
Timna Moya was very clear and understanding in her communication as i was in a stressful position with my bill and she clearly outlined what i needed to do. Very grateful
17 July 2026
Unprompted review
Reply from Ruby Energy
Good morning MP,
Your kind words about Timna mean a lot to us. It’s wonderful to know they delivered the exceptional service we strive for. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
Thanks for your help for today
Thanks for your help for today , Asi shes as good customer services
17 July 2026
Unprompted review
Reply from Ruby Energy
Dear Zeynal,
Thank you for your 5-star review and for recognising Asi. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Asi.
Kind regards,
Keenan S.
fatima was very helpful
17 July 2026
Unprompted review
Reply from Ruby Energy
Hello K Rochester,
We truly appreciate your feedback and are delighted that Fatima made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Kind regards,
Keenan S.
Reply from Ruby Energy
Dear Sher Yar Khan Official,
Your kind words about Muneeb mean a lot to us. It’s wonderful to know they delivered the exceptional service we strive for. Your feedback not only motivates us but helps us create even better experiences for our customers.
Best wishes,
Keenan S.
Fantastic customer service
I dealt with Lynne Churchill who was exceptional. I have had a difficult situation with a tenant and Lynne sorted everything out and I will certainly encourage the new tenant to stay with Ruby energy when they move in in September - her customer service was second to none.
17 July 2026
Unprompted review
Reply from Ruby Energy
Good morning S West,
Thank you for your fantastic 5-star review. We’re delighted to hear that Lynn provided such exceptional service during what sounds like a challenging situation with your tenant. It’s wonderful to know that Lynn was able to resolve everything for you and make the process as smooth as possible. We pride ourselves on delivering support that is both professional and personal, and it’s fantastic to hear that her efforts have left such a positive impression.
Warm regards,
Keenan S.
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