Blacks - Dundee Reviews 

400
TrustScore 5 out of 5

5.0

47-49 Commercial Street, DD1 3DG Dundee, GB


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Rated 5 out of 5 stars

Blacks Dundee is an excellent store with lovely friendly helpful staff. The stand out person is Holly the manager, she went above and beyond to assist me with a faulty good purchased in a different ou... See more

Company replied

Rated 4 out of 5 stars

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... See more

Company replied

Rated 5 out of 5 stars

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... See more

Company replied

Rated 3 out of 5 stars

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

Company replied


Company details

  1. #78 of 91 best companies in Outdoor clothing and equipment shop
  2. #82 of 122 best companies in Activewear shop
  3. #43 of 57 best companies in Bags and luggage shop
  4. #70 of 78 best companies in Camping Shop
  5. #30 of 39 best companies in Running Shop
  6. #130 of 218 best companies in Shoe shop

About Blacks - Dundee

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 47-49 Commercial Street, DD1 3DG, Dundee, United Kingdom

  • 01382 723424

5.0

Excellent

TrustScore 5 out of 5

400 reviews

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5.0

All reviews

(400)

3,138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped in for a waterproof jacket

Popped in for a waterproof jacket. Found a Berghaus for £160. Nice jacket, simple but effective. Staff was nice & friendly. Had a young lady on till who was very nice & polite. We had a laugh about a stubborn security tag that wouldn't come off. I alway's use this Blacks shop whenever I'm buying in person. Was nice being able to try on jacket's to get the correct size apose to guessing online & taking a chance. I'm sure I'll return as I saw a few walking trouser's that I fancied too. Happy customer as alway's. Thank u 👍

15 July 2025
Unprompted review
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Reply from Blacks - Dundee

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Was able to buy what I went for.

Was able to buy what I went for.
Good choice of products.
Served by Lisa who was friendly and helpful.

4 July 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service and friendly…

Great customer service and friendly staff, particular shoutout to Holly for being very helpful!❤️🙏🏻

1 July 2025
Unprompted review
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Reply from Blacks - Dundee

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

I was served by Craig who was extremely helpful, efficient and knowledgeable. The atmosphere in the Blacks store in Dundee if very friendly and I will have no hesitation in returning when I need my next Jacket.

20 June 2025
Unprompted review
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Reply from Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service and help by Jony

20 June 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very Helpful

George was very helpful on both occasions that I visited the store. I was looking to find a suitable pair of walking boots and he was patient with me whilst I tried on most of the brands.

8 June 2025
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Jony was really helpful without being…

Jony was really helpful without being pushy. I am really pleased with the clothing I purchased in the sale.

6 June 2025
Unprompted review
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Reply from Blacks - Dundee

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff

Excellent customer service today from Jony. Knowledgable and helpful from start to finish.

5 June 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

A good range of walking shoes…

A good range of walking shoes available. Johnny,who served me, was pleasant, helpful and knowledgeable.

30 May 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very pleasant staff and very reasonable…

Very pleasant staff and very reasonable prices. Just popped in for a bit of a browse and bought a very nice pair of shoes,Lisa helped with the fitting and check out, totally painless!!

29 May 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lisa was very helpful and pointed me in…

Lisa was very helpful and pointed me in the right direction great experience

29 April 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks Dundee

Blacks Dundee
Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our shopping fun. An outstanding member of staff - hope Blacks Dundee give him full credit for happy customers!

12 April 2025
Unprompted review
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Reply from Blacks - Dundee

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

George was amazing with us

George was amazing with us, very patient, helpful and understanding. Talked us through all the options and gave suggestions relevant to what we needed. 10/10 would shop again.

27 March 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lisa could not have been more helpful…

Lisa could not have been more helpful to a customer who did not think to check the size of the old trainers he was wearing while look8ng for a replacement pair.

25 March 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent, sorry I never took note of the assistant's name, he couldn't have been more helpful, definitely a credit to your Dundee store

22 March 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service and just the product…

Excellent service and just the product I needed, thanks to Lisa

12 March 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Good service. Served by Lisa. Had to try a couple of different pairs. Not made to feel a pest,👍. I noted the pair I liked were on offer at lower price online. Wee tip always check and ask. They matched the online price. Which sealed the sale for me. Will definitely be back. But will check their online prices first . Saved myself 15%

7 March 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

DofE shopping

Brilliant help from Jony with boots and a rucksack for my daughter's DofE. Lots of helpful advice for us newbies, have already recommended him to other DofE parents! Thanks

8 February 2025
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very satisfied customer who bought boots

Visited Dundee shop on Feb 6th where I was served by Lisa. She was well informed,very helpful and had great patience. The boots which I bought are a wonderful fit and I am very pleased with my purchase having worn them.
Mary

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Massive thanks to staff at Dundee…

Massive thanks to staff at Dundee store. Very helpful staff when I phoned with a query about shoes. Found product for me and put them aside for me as had a considerable distance to travel to store. Friendly helpful and knowledgeable staff in store, Gave me information on changes to Blacks stores that I have previously visited and future changes planned within the company. Very informative and an added bit of excellent customer service I experienced visiting this store. Had a great chat with staff would were engaging and professional. Please pass on praise to staff and give them recognition they deserve. Thanks again

6 February 2025
Unprompted review

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