I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... See more
Company replied
Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... See more
Company replied
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.
Company replied
Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication
Company replied
Written by the company
47-49 Commercial Street, DD1 3DG, Dundee, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was wanting to buy a pair of walking shoes. George was patient, helpful and gave appropriate information as I made my decision (also bore with me in a change of mind about taking the items on offer accompanying the sale!). Very satisfied with my experience as a customer and with my purchase.

Reply from Blacks - Dundee
The black employee's in Dundee, were very professional. They were very informative about the product I purchased,they were all a credit to the company!👍

Reply from Blacks - Dundee
Looking for a good quality waterproof jacket with breathability. Provided with good advice and a good decision made. No hard sell. Well worth the visit.

Reply from Blacks - Dundee
I was looking for a replacement for my techinical outer shell rain jacket. I received fantastic service from Olga. She was very helpful and knowledgeable about the jackets and answered all my questions and we eventually found the perfect replacement. Great service and prices.

Reply from Blacks - Dundee
Lisa at the Dundee store was so helpful today getting some boots sorted for my wee girl, great service and just went out of her way to get us the right product.

Reply from Blacks - Dundee
Lisa was very helpful and allowed me to try several pairs of boots without any pressure on time

Reply from Blacks - Dundee
All staff were polite and helpful.
Lisa asked what we were looking for and let us look alone until we needed her.

Reply from Blacks - Dundee
Lisa served me today, most helpful. Purchased exactly what I was looking for. On my way very promptly.

Reply from Blacks - Dundee
Staff was most helpful, not pushy for a sale, informative and offered appropriate alternatives.
Friendly, polite and excellent communicator.

Reply from Blacks - Dundee
My wife and l bought walking boots yesterday, Ewan served while dealing with another lady, so helpful and polite a rare combination these days. Top man.

Reply from Blacks - Dundee
I hate shopping. I hate shopping for shoes with a vengeance. Jony not only made it bearable, he made it enjoyable. I can't believe I am saying this!! Well done.

Reply from Blacks - Dundee
Excellent service from door ware staff member.

Reply from Blacks - Dundee
Got myself a first ever pair of hiking shoes there!
Staff member - Liza, was extremely lovely, friendly and helpful. The store in itself is very cozy, I felt very welcome.
Selection of shoes is a bit small, but in the end - I got the model that I really enjoyed and for the great price as well.
Would definitely recommend checking them out. Especially, if you a newbie to outdoors activities like me)

Reply from Blacks - Dundee
The store had a great selection of walking boots and with the expert guidance of Jony I feel confident I made the best choice. Friendly and a mine of useful information
Susan

Reply from Blacks - Dundee
Great job from the guys in store today! Needed last minute shoes, socks & rain jacket and advice! Guys were very friendly and helpful. There is always something from the half price when you make a purchase range that would be useful I find too! Thanks!

Reply from Blacks - Dundee
I had to return a tent I bought online from Millets which was damaged on delivery.
Staff were brilliant as they had the same one in stock, the exchange was quick, efficient and they were so helpful!
Wish I'd gone there right from the start!

Reply from Blacks - Dundee
Lisa, the assistant serving me, was
helpful, friendly and efficient. She fetched three pairs of walking shoes
for me to try and was patient and made useful suggestions while I tried them on and then chose some walking socks. Very satisfied with the service and the product: Peter Storm Buxton walking shoes.

Reply from Blacks - Dundee
Lisa was very helpful in helping me pick out the item that I purchased. Extremely friendly and made my whole shopping experience at Black’s so enjoyable.

Reply from Blacks - Dundee
Bought a pair of hiking trainers. Lisa was very patient and helpful, while dealing with another customer at the same time! She also ensured that I got the maximum discount available. Full marks for customer service!

Reply from Blacks - Dundee
Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

Reply from Blacks - Dundee
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.