All in all, great experience. As ever. Price matched without major squibble Well knowledgeable staff and whether sincere or not i felt there was a genuine interest in products and trade. Credi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic shopping evening at Harrogate opening event. Well crafted food and drink, great music, we bought new gear which we love but the highlight has to be the fabulous staff who made the evening so... See more
Company replied
Order cancelled just as I left store- had to do a 29 mile return visit to get my money back as they don’t automatically refund card. Crap service and no recompense. If they don’t have it in store do... See more
Company replied
I bought an Osprey Athos AG 65 a great pack with excellent features. Unfortunately I ordered the wrong size. I returned the pack to my local branch (Harrogate) and without fuss they raised a refund a... See more
Company replied
Company details
- #75 of 92 best companies in Outdoor clothing and equipment shop
- #80 of 123 best companies in Activewear shop
- #37 of 54 best companies in Bags and luggage shop
- #72 of 81 best companies in Camping Shop
- #30 of 41 best companies in Running Shop
- #116 of 215 best companies in Shoe shop
About Blacks - Harrogate
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Station Parade 7, HG1 1TB, Harrogate, England, United Kingdom
- 01423222057
4.4
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very decent staff and product line.
All in all, great experience. As ever.
Price matched without major squibble
Well knowledgeable staff and whether sincere or not i felt there was a genuine interest in products and trade.
Credit to all the team.
12 June 2026
Unprompted review
Reply from Blacks - Harrogate
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Very helpful assistant
The assistant who helped me choose sandals was very helpful. Thank you very much
3 June 2026
Unprompted review
Reply from Blacks - Harrogate
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Great selection of outdoor clothing and…
Great selection of outdoor clothing and helpful staff
29 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Tom R was exceptional in his assistance…
Tom R was exceptional in his assistance and patience to help us find the most appropriate and perfect fitting walking shoes, thank you. Job done👍🏻
16 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great customer experience…
Having once again left Cotswold outdoors without making a purchase, this time vowing to never return due to terrible customer service, we were very happy to receive an altogether warmer and more professional service from Lauren & the rest of the staff at Blacks. Lauren showed real product knowledge, we were buying hiking shoes, and kindness. We got exactly what we needed and had an altogether more pleasant and customer friendly experience than we had experienced elsewhere. 10/10 Lauren @ Blacks Harrogate
12 May 2026
Unprompted review
Reply from Blacks - Harrogate
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Fantastic shopping evening at Harrogate…
Fantastic shopping evening at Harrogate opening event. Well crafted food and drink, great music, we bought new gear which we love but the highlight has to be the fabulous staff who made the evening so much fun. We look forward to returning
8 May 2026
Unprompted review
Reply from Blacks - Harrogate
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Brilliant Staff
The Manger and his staff were most helpful.
They were very patient and informative. It was a most enjoyable experience buying a Paramo Smock and some funny leggings for her ladyship.
8 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
I bought an Osprey Athos AG 65 a great…
I bought an Osprey Athos AG 65 a great pack with excellent features. Unfortunately I ordered the wrong size. I returned the pack to my local branch (Harrogate) and without fuss they raised a refund and my account has been credited back. The staff were all super friendly and helpful I would certainly recommend them. I have since purchased the same pack but the right size. Thanks
29 April 2026
Reply from Blacks - Harrogate
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Thank you Luke for your help buying…
Thank you Luke for your help buying with walking shoes today, you were knowledgeable and I felt looked after .
6 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Iain was super helpful with my…
Iain was super helpful with my daughters DofE kit requirements
3 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Great service very helpful by Tom R…
Great service very helpful by Tom R purchasing walking boots for my daughter’s DofE
4 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Recommended
I visited, looking for size 13 (UK) walking shoes. They needed to be ergonomically well-designed, to alleviate an extensor tendons injury that causes ongoing problems.
Not straightforward.
The manager, Ian I believe, was incredibly helpful, knowledgeable and patient. He offered very good advice, and I came away with shoes and a plan.
A proper outdoor shop. Well-stocked and well-staffed.
3 May 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Knowledgeable advice
There was a good range of hiking boots to choose from and Tom, the assistant, gave knowledgeable advice, checking I had the correct fit.
All members of staff went out of their way to be helpful. A good experience all round!
27 April 2026
Unprompted review
Reply from Blacks - Harrogate
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Staff very friendly
Staff very friendly, helpful and knowledgeable. Would recommend Blacks of Harrogate
23 April 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
helpful and knowledgeable staff
helpful and knowledgeable staff, rebranding shop looks great!
15 April 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service
Great service. Lauren helped me choose suitable walking shoes and helped me decide best choice. Staff friendly. Shop could do with some mirrors
15 April 2026
Unprompted review
Reply from Blacks - Harrogate
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service
Great service, staff were very helpful with finding me a lightweight packable rucksack
7 April 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Men Use Mirrors Too
Staff very helpful and knowledgeable . However trying a few coats and jackets on and having to walk up to the women’s department every time for the mirror is ridiculous. Put a mirror in the men’s area.
4 April 2026
Unprompted review
Reply from Blacks - Harrogate
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Harrogate
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.