Pop into today to get some new walking sandals, which l got at a nice price. I was served by a very very helpful young woman nothing was too much for her and she knew her job.Her name was Kiona ,very... See more
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See what reviewers are saying
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An h... See more
Company replied
My husband and I both needed new walking boots. Blacks had a good selection and Dylan was really helpful and cheerful. He was actually serving three people at once all needing different boots and size... See more
Company replied
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... See more
Company replied
Company details
- #75 of 92 best companies in Outdoor clothing and equipment shop
- #80 of 126 best companies in Activewear shop
- #37 of 53 best companies in Bags and luggage shop
- #73 of 83 best companies in Camping Shop
- #30 of 41 best companies in Running Shop
- #115 of 214 best companies in Shoe shop
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.8
Excellent
423 reviews
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Pop into today to get some new walking…
Pop into today to get some new walking sandals, which l got at a nice price. I was served by a very very helpful young woman nothing was too much for her and she knew her job.Her name was Kiona ,very good customer service. Thank you Kiona 😊
8 April 2026
Unprompted review
Reply from Blacks - Jersey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Super
Super, polite and helpful assistant. Excellent choice of walking boots. Good value.
13 March 2026
Unprompted review
Reply from Blacks - Jersey
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Excellent service…
My husband and I both needed new walking boots. Blacks had a good selection and Dylan was really helpful and cheerful. He was actually serving three people at once all needing different boots and sizes and he wasn’t fazed at all. Very pleasant experience! Thank you.
12 March 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Good selection of quality footwear
Very pleased to replace my outdoor trainers and my hiking boots this morning. I have a good pair of Merrells and a pair of Salomons that have given me excellent service over the years so I simply needed to replace them with the new versions. Dylan was very helpful, especially with the Salomons, and knowledgeable too. A good shopping experience and I was on my way with my new footwear in no time.
12 March 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Walking boots
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore over the weekend and it was like walking on air. Comfortable, well supported and waterproof ...., thank you, I will complete the trek through the Himalayas thanks to you! X
11 February 2026
Unprompted review
Reply from Blacks - Jersey
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Nicola was great she showed me the best…
Nicola was great she showed me the best tents for my summer camping trip😀😀😀😀😀😀
21 February 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Nicola was very great and helpful with…
Nicola was very great and helpful with assisting me on buying waterproof gear. She showed impeccable brand knowledge. I would love to shop here again.
21 February 2026
Unprompted review
Reply from Blacks - Jersey
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Reply from Blacks - Jersey
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Great service and respectable workers
Great service and respectable workers, was served by Dylan and my requests were efficiently and respectablely answered.
30 January 2026
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Friendly, helpful and swift!
Kiona was very helpful and knowledgeable with a warm and friendly demeanour.
Though my needs at the time were simple, she helped meet them swiftly and efficiently.
28 January 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Jersey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Mariana / Great sales person
Mariana - excellent sales person great experience thank you very much leaving the island of Jersey with some superb hiking shoes
28 January 2026
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Friendly, honest and helpful
The staff in the blacks store today (21st of January 2026) were friendly and helpful while giving honest advice. Thank you both!
21 January 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Shoddy service
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An hour later order was cancelled , out of stock, but still for sale on website. Shoddy service. Do not use this company.
6 January 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Kiona was so helpful
Kiona was so helpful. Like having a personal shopper and always brought me just what I wanted.
21 November 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Just sat through an awkward situation…
Just sat through an awkward situation involving a customer being rude, however, sussy handled it proffesionally and gave me discount just for having to watch. Cant be happier with the service and product. Will deffently be back just based off service.
21 September 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Anna was so helpful!
Anna was amazing! She was so helpful and we found the perfect shoes due to her :)
2 September 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Reply from Blacks - Jersey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very impressed with the staff namely…
Very impressed with the staff namely Anna and Kiona. Both were supportive and professional as they helped us find the right hiking boots ( Salomon) as we train for mountain summits in UK and Africa. Keep up the great customer service!
10 February 2025
Unprompted review
Reply from Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great customer service
Blacks - Jersey
From entering the shop i was greeted with a smile and hello, which is rare these days. Anna asked if i required help and provided me with answers to my questions in relation to Rab waterproofs. Anna also assisted with the purchase of Colombia fleece jackets. Great customer service from a knowledgeable friendly staff member.
8 February 2025
Unprompted review
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