Bondara ® Reviews 27,632

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them well-made and effective. Many people highlight the excellent service received, noting the ease of ordering and the overall positive interactions. Reviewers frequently mention the fast and efficient delivery, with items often arriving quickly and as described, contributing to a smooth buying experience. However, some customers also noted issues with their orders, specifically regarding delivery times. A few people experienced delays, with items arriving later than expected, even when next-day delivery was paid for. There were also occasional reports of faulty items or products not matching their online descriptions in terms of size.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the items as well-made,... See more

Delivery service

Consumers find delivery service to be positive, often praising its speed and efficiency, with many receiving... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of products, noting... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast and efficient... See more

Order

Reviewers mention ambiguous feedback about order. While many customers found the ordering process easy and... See more

Based on these reviews

Rated 4 out of 5 stars

I don't usually have any issues with bondara but on this occasion my order arrived late. It was ordered for a night away for my anniversary, paid for next day delivery as advertised on the website (or... See more

Rated 4 out of 5 stars

Product is fine although very over priced. I bought from you thinking that it would arrive quickly but you didnt send it out for a week.

Rated 4 out of 5 stars

Smooth buying and delivery. A very helpful lady sorted out a problem for me quickly and effectively. I only deducted one star because I bought a product for around £18 (on sale) and a few days later i... See more

Rated 4 out of 5 stars

My first order had an issue, customer service is 10/10. The products are really good. I recomended to a friend.

Rated 5 out of 5 stars

Bought on line , item was as described well-made and did exactly what it says it would fast service not discreet lovely friendly people awesome service

Rated 5 out of 5 stars

Usually order from love honey but the prices were much cheaper so thought I'd give it a go but didn't expect much. My order arrived quickly and everything was lovely I was very happy and will definite... See more

Rated 5 out of 5 stars

Item was exactly as described, fast and efficient delivery. Very good cost wise didn’t feel items were over priced. Will definitely use again.

Rated 5 out of 5 stars

Great customer service. I never received my parcel told customer service the same day I got a reply back and stated they would send a replacement. Credit to you, all companies should lead by your exa... See more

Rated 5 out of 5 stars

Excellent, dispatched the order on time and arrived on time. Quality products, not cheap and flimsy. One product was defective, I called customer service who answered the phone immediately and de... See more

Rated 5 out of 5 stars

Bondara sent my item quickly and it arrived in good condition. I had a query - I sent my email and the helpful reply came back straightaway and I solved the problem. Very good service!

Rated 5 out of 5 stars

Items turned up on time! Pleased with them and i forgot to put the code in for a discount! No problem, phoned customer services up and got credit on my next order! Fab.

Rated 5 out of 5 stars

I have ordered a few times from bondara and always satisfied with what I've purchased

Rated 5 out of 5 stars

Both of my purchases were in the sale. Both products were good quality and exceptional value. I ordered it and received the parcel next day.

Rated 5 out of 5 stars

Good deals, no issues. Delivery is very quick.

Rated 1 out of 5 stars

Placed an order for next day delivery to be picked up at local post office. Delivery by evri. No parcel arrived. My Evri app is still showing out for delivery for over a week. Sent an email to help @... See more

Rated 5 out of 5 stars

Good customer service, fast delivery and always great quality stuff

Rated 5 out of 5 stars

I bought us a vibrating wand which is actually really good.....well we both love it to be honest. And the gold suction dildo is very good too, i place it on the tiles in the shower and the wife uses i... See more

Rated 5 out of 5 stars

Efficient ,easy to order plus not long to wait for delivery

Rated 5 out of 5 stars

Always great products from Bondara , value for money it good and quality is good and recommend them as well as a good fast delivery service, packaging is discreet as well .

Rated 5 out of 5 stars

Easy to order reset website. Delivery was very quick. Quality products.

Rated 5 out of 5 stars

Easy to order , the products are good and delivery second to none.

Rated 5 out of 5 stars

I always love the fantastic sales and offers , great quality products fast and discreet delivery gives me so much confidence

Rated 5 out of 5 stars

Fantastic. Used them a few times as they often have great deals on. Items have always been great, recently had to contact their customer service due to a delivery issue, they were super friendly, got... See more

Rated 2 out of 5 stars

I ordered a product for next day delivery but it arrived over a day late. I also thought I would get a 20% discount. However only after the order went through I found an email with a code from Bondar... See more

Rated 1 out of 5 stars

Had an issue with my order to which they told me it was not their liability because the delivery address was wrong but after 3 weeks of waiting for evri to return my parcel I’ve still not heard anythi... See more

Rated 5 out of 5 stars

Descrete packaging, although as I work for a delivery company now I see the name everywhere, what can I say people know quality, Good for them, I've bought things for all occassions, some painful, but... See more

Rated 5 out of 5 stars

Great sales! Would highly recommend to others looking for similar products

Rated 5 out of 5 stars

Great website, with good choices.. Competitive prices with good quality. Discretely packaged. Delivery on time.

Rated 1 out of 5 stars

decent delivery but items were tiny but looked big in there pictures, when trying to return them, expect a very long journey, it has taken a month to get refunded but even then they deduct postage e... See more

Rated 5 out of 5 stars

Quick and easy to order, delivery always on time. Great customer service when needing to return an item

Rated 1 out of 5 stars

It was a terrible service my package never arrived and when I actually got to talk to someone about it beeing fixed they stopped replying this is the worst experience I've ever had ordering online big... See more

Rated 1 out of 5 stars

i ve paid for next day deliveries ..i get the parcel after 4 days … and the Evri men ( cut the box ) to see if is somethings expensive to steal !


Company details

  1. #13 of 19 best companies in Sex toy store
  2. #8 of 12 best companies in Erotic clothing
  3. #21 of 39 best companies in Lingerie shop
  4. #43 of 61 best companies in Underwear shop

Written by the company

As one of the UK's favourite online retailers of sex toys, lingerie, and bondage, Bondara knows a thing or two about pleasure. Transforming orgasms since 2006, we emerged as a passionate voice in the sexual wellness industry, earning multiple ETO awards for 'Best Online Retailer' and a firm reputation for leaving our customers completely satisfied. From love at first click to discreet, next-day delivery, Bondara promises a stimulating shopping experience for all with a dedicated Customer Care team to spare your blushes with friendly, professional advice. You shouldn't put a price on sexual happiness, but we guarantee more bang for your buck with over 4,000 great value, quality products that'll keep you coming back for more! And with FREE delivery on orders over £39.99, we're your one-stop shop for all things orgasmic. So, climax in confidence with Bondara, the sexual lifestyle brand you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

28K reviews

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Rated 4 out of 5 stars

My new toy arrived

My new toy arrived, all be it a day late and not the next day as paid for but was re- embersed...
It is amazing will definitely be using Bondara again.

4 March 2026
Rated 3 out of 5 stars

Very happy with delivery and service

Very happy with delivery and service. Going by what i ordered wasn't over keen on the shiny dildos which i ordered. looks like a cheap plastic coating which i am not overjoyed about! Also not pleased to see a couple of products that i ordered, were reduced a week or two later! That sucks!!

12 March 2026
Rated 4 out of 5 stars

Great product but not enough information.

Great product but not enough information about it on the website.

The product didn’t come with any instruction, so I had to email to ask. I had a very quick response and the team were very accommodating by going into the warehouse, trying out the product and emailing me on how to set it up and use it… however… It’s unclear on how many settings there are on the device and how to judge the intensity.

12 March 2026
Rated 1 out of 5 stars

I asked for a refund and haven’t…

I asked for a refund and haven’t received it

5 March 2026
Bondara ® logo

Reply from Bondara ®

Good morning

Please be advised that your refund was processed on Saturday 21st March.

Kind regards
Jane Culshaw
Customer Services Team Leader

Rated 5 out of 5 stars

Excellent Customer Service

After a large order was delivered I noticed 1 of the 8 items was missing. I emailed the customer helpdesk and within a few hours the item was on its way, sent via Royal Mail 24hr Next Day (thankfully not Evri!) for no extra charge. No quibbling, no back and forth, just quick and easy. My wife and I have been happy customers for many years now!

11 March 2026
Rated 5 out of 5 stars

Bondara..

Bondara..

Easy to use website, from browsing to ordering.
Fast service, perfect number of "notification" emails re: orders.

Great quality items, shipped discretely.

Would recommend to anyone browsing mature items!

19 March 2026
Unprompted review

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