Carpetright Limited - Shrewsbury Reviews 478

TrustScore 5 out of 5

4.9

Sundorne Retail Park, Battlefield Road, SY1 4YA Shrewsbury, Shropshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Joshua at the Shrewsbury branch has been absolutely brilliant in helping us with our Order and making sure we are not effected by current situations within the business at present . Thank you

Company replied

Rated 5 out of 5 stars

Having been to various carpet shops going into Carpet Right Shrewsbury was a totally different experience! Josh the Manager is obviously very experienced in his field. He advised us on types of carpet... See more

Company replied

Rated 5 out of 5 stars

We have always used this company as they have a great range of products and have never let us down. Will continue to use,fingers crossed. Thank you Carpetright

Company replied

Rated 5 out of 5 stars

The service we received from Steve at the Shrewsbury site on 8th & 9th June 2024 was brilliant. He was courteous informative but not pushy. He arranged the sale and fitment date with ease making th... See more

Company replied


Company details

  1. Flooring contractor
  2. Bedroom furniture shop
  3. Carpet Retail Shop
  4. Flooring Shop
  5. Home Furniture Shop
  6. Interior designer

Written by the company

Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!


Contact info

  • Sundorne Retail Park, Battlefield Road, SY1 4YA, Shrewsbury, Shropshire, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

478 reviews

5-star
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3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We have always used this company as…

We have always used this company as they have a great range of products and have never let us down. Will continue to use,fingers crossed. Thank you Carpetright

17 July 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Chris,

Pleased to hear about the helpful service you have had and the great range you have found with us.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Having been to various carpet shops…

Having been to various carpet shops going into Carpet Right Shrewsbury was a totally different experience! Josh the Manager is obviously very experienced in his field. He advised us on types of carpet but wasnt pushy. He was very helpful and we left happy customers!!!

14 July 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Karen,

Pleased to hear about the experience you have had from Josh.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Fabulous Communication 1st Class

Joshua at the Shrewsbury branch has been absolutely brilliant in helping us with our Order and making sure we are not effected by current situations within the business at present . Thank you

16 July 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi,

Pleased to hear about the brilliant service you have had from Joshua.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Helpful and knowledgable

Helpful and knowledgable. Everything was organised for the carpet to be fitted within a few weeks

7 July 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Frankie,

Pleased to hear about the helpful and knowledgeable service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

Excellent service, very thorough and on the ball. Did everything to help make the right decisions

1 July 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Gaye,

Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Sarah

Sarah helped us with everything and was brilliant great service
Thanks

5 July 2024
Unprompted review
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Reply from Carpetright Limited - Shrewsbury

Hi Paul,

Pleased to hear about the brilliant service you have had from Sarah.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Sarah was very helpful and answered any…

Sarah was very helpful and answered any questions with ease
Good discount on the carpet
Third shop in 6 month’s thank you

3 July 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Tom,

Pleased to hear about the helpful service you have had from Sarah.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Sarah (shrewsbury branch)

Sarah was really helpful and friendly. Thanks very much

30 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Jonathan,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

Rated 1 out of 5 stars

FITTER PROBLEM S

Bought lovely carpets, from Shrewsbury store, just frustrating that
I paid a carpets fitter though carpets right
UC CARPETS oswestry...
Damaged beading, I took the word of the fitter to contact me to sort the issue out l unable to contact that fitter
Business number on line unavailable.
Don't have a direct number for the fitter to date...hence this review.
But I can take comfort that I am not the only customer to be in this situation on his company Google site a review of another customer who has had Damage similar Story.
I now have a strip of beading not the correct size which I will have to sort out....
The fitter is Mark from UC CARPETS.

28 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Sue,

I am sorry to hear about the experience you are having.
Please email the details and your order number to customer.service@carpetright.co.uk so we can investigate.
Regards
Dean

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite. Went over everything so we know what to expect

27 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Aimee,

Pleased to hear about the helpful and polite service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Carpet right- bathroom vinyl

Very friendly and helpful service and they even added a door bar for free. All members of staff tried to accommodate our preferences for fitting dates and gave us honest recommendations to give us the most cost effective options.

16 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Laura,

Pleased to hear about the helpful and friendly service you have had.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Very helpful salesman

Very helpful salesman, good choice of products and quick delivery

8 June 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Andrew,

Pleased to hear about the helpful service you have had and how quick the process has been for you.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent local service so far

Excellent local service so far, both in store sales and when the carpet fitter came to measure up. Hopefully bodes well for the installation side.

12 June 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Diane,

Pleased to hear about the excellent service you have had throughout the process.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

EXCELLENT The service we received from Steve at…

The service we received from Steve at the Shrewsbury site on 8th & 9th June 2024 was brilliant. He was courteous informative but not pushy.
He arranged the sale and fitment date with ease making the whole experience easy.
Will definitely buy again from Carpetright Ltd in the future.
Many thanks Steve & Jen

9 June 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Steve,

Pleased to hear about the excellent service you have had from Steve and Jen.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Sarah was great

Sarah was great, very helpful and friendly. Explained the options and wasn't pushy about any particular choices.

10 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Julia,

Pleased to hear about the helpful and friendly service you have had from Sarah.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Professionalism

Friendly greeting from Steven who demonstrated the following:
Knowledgeable and very helpful
Answered all questions
Quick and painless process.
Very organised
Successful outcome and Happy with quote

7 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi,
Pleased to hear how helpful our team were for you
Thank you for your review
Regards,
Amalia

Rated 5 out of 5 stars

5 Star service.

I've been in contact with Steve from the Shrewsbury branch, for a few weeks. He has been so helpful and courteous. I would definitely recommend.

3 June 2024
Unprompted review
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Karen,

Pleased to hear about the helpful and courteous service you have had from Steve.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Excellent service

We have now had 4 carpets from here and have never had any issues always polite and knowable never pushy.
Excellent service.
The fitter has always kept us updated what time he should arrive.
Cannot fault in anyway

1 June 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hi Pamela,

Pleased to hear about the excellent service you have had from the team and the fitter.
Thank you for your review.
Regards
Dean

Rated 5 out of 5 stars

Pleasant helpful and knowledgeable…

Pleasant helpful and knowledgeable staff.

28 May 2024
Carpetright Limited - Shrewsbury logo

Reply from Carpetright Limited - Shrewsbury

Hello,

Thank you for your review. I am happy to hear our Shrewsbury branch were able to help you find the product you were looking for.

Kind regards,
Abbie

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