Richard had been really helpful in working with our budget and has been able to work some magic with prices. He's accommodated us with measures and fitting on more than one property and the fitters ar... See more
Company replied
Location
Switch locationUnit 4a Queensville Retail Park, Silkmore Lane, ST17 4SU Stafford, Staffordshire, GB
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See what reviewers are saying
We received great service at Carpetright - we were given lots of advice and Richard looked after us very well. The price for the job was very good and the carpets a very good quality.
Company replied
I visited the Stafford store at about 3:30 this afternoon. I spoke with Stephanie who was very friendly and helped me to choose my carpet. Within minutes I had a quote and she booked in Stephen to dou... See more
Company replied
We had a good look around the store without interfernce and when we needed help Richard approached us. He was very informative and answered all our questions and then went on to explain all the offers... See more
Company replied
Company details
- Flooring contractor
- Bedroom furniture shop
- Carpet Retail Shop
- Flooring Shop
- Home Furniture Shop
- Interior designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
Unit 4a Queensville Retail Park, Silkmore Lane, ST17 4SU, Stafford, Staffordshire, United Kingdom
4.7
Excellent
163 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Richard who served us was extremely…
Richard who served us was extremely helpful and nothing was too much trouble.
We would definitely shop here again.
29 March 2023
Reply from Carpetright Limited - Stafford
Hi Rod,
Very pleased to hear how helpful Richard was for you.
Thank you for your review.
Regards
Dean
Awesome Ade
The salesman, Ade, was polite, courteous and friendly. He assisted myself and my fiance with what we needed, and because of his suggestion to have an end of roll, he saved us money as well. He was happy to answer any questions, and to advise us on the best product for our needs and within our budget. I happily shook his hand after we paid, he is a credit to your company.
25 March 2023
Reply from Carpetright Limited - Stafford
Hi Rob,
Very pleased to hear about friendly and polite service you have had from Ade.
Thank you for your review.
Regards
Dean
Richard was very helpful and sorted all…
Richard was very helpful and sorted all of our requirements. Thank you.
25 March 2023
Reply from Carpetright Limited - Stafford
Hi Martin,
Very pleased to hear how helpful Richard was for you.
Thank you for your review.
Regards
Dean
Good attitude from sales person.
25 March 2023
Reply from Carpetright Limited - Stafford
Hi Phillip, thankyou so much for your review, it is most appreciated.
Kind regards
Gemma
Nice friendly chap not pushy in any way…
Nice friendly chap not pushy in any way ,did everything he could to get us a fair price arranged surveyor to come round day after we o.kd everything with Richard !cant wait now for Decorator then have carpet fitted.
24 March 2023
Unprompted review
Reply from Carpetright Limited - Stafford
Hi Barbara,
Very pleased to hear how friendly the team were for you.
Thank you for your review.
Regards
Dean
A pleasant and efficient experience
A pleasant and efficient experience
Stephen was friendly and helpful
with advice and left me feeling pleased with my purchase
Adrian helpful in store and also very pleasant in his manner
12 March 2023
Reply from Carpetright Limited - Stafford
Hi Kath,
Very pleased to hear about the pleasant and efficient experience you have had and how helpful Stephen was for you.
Thank you for your review.
Regards
Dean
Wonderful staff
Went to carpet right today, Richard was incredibly kind and helpful. Excellent customer service. Thank you
12 March 2023
Unprompted review
Reply from Carpetright Limited - Stafford
Hi Ruth,
Very pleased to hear how helpful and kind Richard was for you.
Thank you for your review.
Regards
Dean
Helpful and knowledgable staff and lots…
Helpful and knowledgable staff and lots of choice of carpet. Easy transaction and great easy location, will use again.
10 March 2023
Reply from Carpetright Limited - Stafford
Hi Rachel,
Great to hear the team in Stafford were able to pass on their knowledge and expertise to make this journey easier for you in store. Thank you for taking the time to leave a review.
All the best!
Samuel
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff member, who guided us to the best possible option for our budget.
Could not fault
10 March 2023
Reply from Carpetright Limited - Stafford
Brilliant,
Great to hear the colleagues in Stafford are able to point you in the right direction and get a suitable flooring for a respectable price. Thank you so much for taking the time to review.
Samuel
A great positive experience
A great positive experience. I went in for stair carpet only….. I came out with carpet for another 4 rooms too. A helpful and knowledgeable person called Richard helped us.
18 February 2023
Reply from Carpetright Limited - Stafford
Hi Emma,
Pleased to hear about the positive experience you have had and how helpful Richard was for you.
Thank you for your review.
Regards
Dean
Great customer service
Great customer service, really approachable staff and happy with the carpet we have purchased.
11 February 2023
Reply from Carpetright Limited - Stafford
Hi,
Very pleased to hear about the great service you have had.
Thank you for your review.
Regards
Dean
Excellent service from knowledgeable…
Excellent service from knowledgeable staff, who helped me make my purchase, whilst providing good advice.
7 February 2023
Reply from Carpetright Limited - Stafford
Thank you for letting us know, it's great to hear the colleagues in Stafford are passing over their knowledge and doing their best to assist.
Sam
Great service and advice from start to…
Great service and advice from start to finish. Wonderful customer service.
7 February 2023
Reply from Carpetright Limited - Stafford
Hi Katie,
Pleased to hear about the great service you have had throughout the process.
Thank you for your review.
Regards
Dean
Pleased we visited Carpetright…
Glad we chose Carpetright
Richard was knowledgeable about the products and guided our thinking and decision making. He was patient and sought to get us the best value for money given we were replacing flooring/carpets throughout our property. The advice, efficiency and courtesy of Brian, who came to measure the house to establish an accurate quote, was also very much appreciated.
6 January 2023
Reply from Carpetright Limited - Stafford
Hi,
Really pleased to hear about the service and experience you have had.
Thank you for your review.
Regards
Dean
Great customer service
Richard in the Stafford store was very helpful and courteous whilst helping me to purchase my carpet today. Fitting date arranged for a date of my choice. Very happy so far
5 February 2023
Unprompted review
Reply from Carpetright Limited - Stafford
Good afternoon
I am very happy to hear about your great experience with us, thank you for your feedback.
Regards
Dilan
Lovely staff
Lovely staff at Stafford store, great recommendations. I always use carpetright. Will be returning for my daughters bedroom carpet soon.
19 January 2023
Reply from Carpetright Limited - Stafford
Hi Sandra,
Very pleased to hear about the lovely service from the team.
We look forward to helping you again in the future.
Thank you for your review.
Regards
Dean
No stress experience
went to Stafford store and spoke to Richard. This guy was brilliant. Its knowledge was amazing. No stress
15 January 2023
Reply from Carpetright Limited - Stafford
Hi Lindsey
Thank you very much for your feedback! I'm glad to hear that you were satisfied with your experience.
Kind regards
Dilan
The absolute best customer service
The absolute best customer service. Went above and beyond to help me. Couldn’t have asked for more!
13 January 2023
Reply from Carpetright Limited - Stafford
Hi Becky,
Really pleased to hear about the best service you have had.
Thank you for your review.
Regards
Dean
Great team at Stafford Carpetright
Great team at Stafford Carpetright. Sales advisor Gia was very friendly and helped me choose my sons bedroom carpet. Fitters were extremely efficient. Great service all round and competitive prices. I will be using them again and highly recommend to others.
22 December 2022
Unprompted review
Reply from Carpetright Limited - Stafford
Hi Sandra
That is great to hear, I am really pleased you were happy with our service. We will make sure to share your kind comments with our store colleagues and we look forward to seeing you again.
Kind regards
Dilan
EASY... Richard at the Stafford store knew his…
Richard at the Stafford store knew his stuff. Knew what I was looking for exactly and made the decision process easy as well as making the price on the pocket easy also.
2 January 2023
Reply from Carpetright Limited - Stafford
Hi Chris,
Very pleased to hear how helpful Richard was for you throughout the process.
Thank you for your review.
Regards
Dean
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