Chancellors - Reading Reviews 918

Acted quickly. Professional attitude.

I recently worked with Mary Barlow and the Reading Lettings team during my property search, and I’m very pleased with the service provided. Communication was clear, professional, and timely throughout the entire process. Mary was helpful, patient, and ensured that all questions were answered and arrangements handled smoothly.

The process was straightforward, transparent, and managed with a high level of professionalism, which made everything much easier and stress-free. I truly appreciate the support and guidance provided from start to finish.

Thank you again for the excellent service.

Mary was instrumental in helping us secure our company let. She worked tirelessly and never faltered, even when our brief changed three times. Her depth of knowledge in company lets really set her apart, and she proved to be reliable, professional, and a pleasure to work with throughout.

We’ve had a great experience with Chancellors. Mary Barlow was incredibly helpful and friendly.

Have just renewed the tenancy for the flat in which I’ve been a tenant for the past 11 years.
I dealt with Amy, the property manager, who handled the whole process smoothly & efficiently.

I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.

This was disappointing and created unnecessary stress. Communication felt inconsistent and slow, which further undermined confidence in the process.
Clear, upfront communication and fair handling are essential when dealing with housing matters. Unfortunately, I believe there is room for significant improvement in customer service and internal processes.

Emilia Williams has done a great job facilitating the tenancy renewal for us. Chancellors head office appears to be improving after a few indifferent years where communication between them and the local branch was poor. Thank you Emilia for allowing us to regain some of the trust in Chancellors.

The Team at Chancellors in Reading went above and beyond. Not only were they helpful finding my new home, but helped with the exchange keeping all parties updated. Even on the last day they were great, driving the spear keys for the property and dropping them off so I didn't need to go into Reading during Christmas. Thank you all.

Idris Butt has been really helpful and professional throughout the whole process. He was always responsive, clear, and happy to answer any questions, which made everything much easier . Even though we didn’t end up going ahead to due our personal reasons I genuinely recommend to have him :)

Mary Barlow was incredibly friendly and polite throughout the entire process. Her customer service skills are absolutely fantastic. She supported me professionally and made securing my rental property smooth and stress-free. I truly appreciate her help and would highly recommend her to anyone.

I recently rented a flat through Chancellors and was fortunate to be helped by Mary Barlow. From start to finish she made the process easy, quick and completely stress free. Her professionalism and friendly manner stood out, and she always kept me updated so I felt confident at every stage.

It’s rare to meet someone who combines efficiency with genuine care, and Mary did exactly that. Thanks to her, I secured the right place without any hassle. She is a real credit to Chancellors and deserves to be recognised for the outstanding service she provides.

I had an exceptional experience working with Mary Barlow throughout our property search. From the very beginning, she was proactive, organised, and incredibly supportive. She went above and beyond by arranging all our viewings in a single day, making the entire process smooth and stress-free.

Mary kept us informed at every step and communicated clearly and professionally, ensuring we knew exactly what to expect. Her efficiency and dedication resulted in our offer being accepted quickly, and she made what is usually a stressful process feel seamless.

She and her team are genuinely committed to their clients and absolutely deserves recognition for her hard work. I highly recommend Mary to anyone looking for a reliable and outstanding property agent — she has been fantastic, and we are truly grateful for all her help.

Expensive and poor customer service. As a landlord any issue raised caused a minimum £90 call out even for the most minor queries. Work carried out by the most expensive contractors too, and quite unreliable.
Also had issues with rent being much lower than my new agent can provide much faster too. Had many tenants pass references but then go on to default on rent, which inevitably leads to months of no rent and eviction.
My advice for new landlords or non-professional landlords find someone better. I would never use them again

I had a wonderfully smooth experience working with Mary. The process went smoothly and any queries I had were answered within a timely manner.

Really poor experience with Chancellors for our new rental property. Moved in to the property and have found that the pre-tenancy clean that was organised though their partners was left unfinished. Tops of kitchen cupboards and appliances not cleaned, food markings on the kitchen walls, mould on walls not cleaned off…

When I raised this with Chancellors I was initially hopeful for a resolution. Since then I’ve been contacted by multiple different employees, all providing platitudes and waffle and none actually supporting me to hold the cleaning company accountable. To add insult to injury, I’ve now been told that I should speak to my landlord about it when the clean was ORGANISED and RECOMMENDED by Chancellors themselves (with a mould clean included in the £450 price tag). An embarrassing lack of service and empathy from a well-established letting agent. Don’t expect them to provide a good service, or support you once they get their money.

Review for Maisie.Spooner

Peter Drucker coined the phrase “Culture eats strategy for breakfast" and it is important to remember that when you have a company that is in desperate need of a change in culture, reflected by its dysfunctional behaviour, the only hope for change lies in the hands of individual employees, as senior management, who approve strategy are often unaware of what is happening at the client interface. Talented client-facing employees, with high levels of emotional intelligence are extremely valuable assets and senior management needs to recognise their importance and elevate them into a position where they can affect and change the culture of those around them, rather than allow line managers to feel threatened and hide them.

Today, it was my pleasure to make contact with such an employee of Chancellors South East Property Management called Maisie Spooner. Ms. Spooner is potentially a valuable change agent, whom should not only be commended for her handling of my contact this morning, her prompt action and follow-up, but also, whom should be seen as a ‘high potential’.

It is my recommendation that Ms. Spooner receives training in Change Management and be given the full support by her senior management to provide a report on what needs to change at Chancellors. I firmly believe that investing in key performers, such as Ms. Spooner, will reap dividends for Chancellors, so that the company can learn how to change its culture and become a leader within its industry.

I contacted Chancellors Reading with a view of acquiring a residential accommodation. I was not in the UK at the time. I spoke with Mary B who displayed excellent professionalism and was very polite and efficient. Responses were very prompt and she was very thorough and displayed excellent communication and interpersonal skills.
I will definitely recommend this Estate Agency to friends and family.

We had a fantastic experience working with Mary Barlow. She was incredibly professional, friendly, and efficient throughout the entire process. What stood out most was her dedication. she even offered to take us in her car to the viewing, which made everything much easier and more comfortable. Her knowledge of the area and the property was impressive, and she answered all our questions with clarity and patience. We truly appreciated her support and wouldn’t hesitate to recommend her to anyone looking for a smooth lettings experience.

I really appreciated the fact they accommodated my schedule. Naomi was very polite, friendly and approachable. She was very organised and able to provide full details of the property and address all of my questions. I liked the fact I was not put under pressure and had ample time for looking at the properties. Great service!

I couldn’t be more pleased with the good service provided by the Chancellors property management team. Their responsiveness and professionalism are good. Every time I’ve had a question or encountered a minor issue, they’ve responded quickly and resolved it efficiently—often within the same day.

It’s incredibly reassuring to know that any concern, big or small, is taken seriously and handled with such care and urgency. This level of service has made living here a stress-free and positive experience.

A huge thank you to the entire team for your dedication and excellent communication. Keep up the good work!

Thanks,
Si